Scrum Master Real Estate

VIDYA PURUSHOTHAM

****.**@*****.*** 301-***-**** North Potomac, MD

PROFILE SUMMARY

Results-driven Senior QA Test Lead with extensive experience in spearheading testing initiatives across real estate, healthcare, telecom, and cloud computing sectors. Expert in developing and executing detailed test plans, strategies, and scripts to ensure top-notch software delivery. Proficient in both manual and automated testing, including integration, database, mobile, and web service testing. Experienced with tools such as Salesforce, Jira, HPALM, and SOAP UI for efficient test management and defect resolution. Proven ability to collaborate with cross-functional teams to tackle complex testing challenges, enhance process efficiencies, and ensure regulatory compliance. Adept at mentoring QA teams from different time zones, optimizing testing workflows, and consistently delivering projects on time and within scope. Eager to leverage my extensive experience to drive quality assurance excellence and team leadership in a dynamic Senior QA Test Lead role.

Certified Scrum Master (CSM) with extensive experience facilitating Agile methodologies and leading high-performing teams. Adept at guiding cross-functional teams through the Scrum framework, ensuring effective sprint planning, daily stand-ups, retrospectives, and reviews. Proven ability to remove obstacles, foster collaboration, and drive continuous improvement to enhance team productivity and project success. Skilled in managing project timelines, stakeholder communication, and backlog prioritization to align with business goals and deliver high-quality results. Seeking to leverage CSM certification and Agile expertise to contribute to dynamic projects and drive organizational success.

TECHNICAL EXPERTISE

Operating Systems: Windows 95/98/NT/2000/XP MS DOS UNIX Linux iOS

Programming Languages: Python C C++ AJAX JavaScript HTML DTML XML MVC Pattern Object-Oriented Programming (OOPs)

Databases: SQL Server MySQL MongoDB Oracle Complex Query Writing

UI: HTML DHTML XML CSS JavaScript

Web/Application Server: ZOPE Tools/Utilities: Eclipse Wing 3.1 HP-ALM

Packages: MS Office (Word, Excel, PowerPoint) MS Outlook Lotus Notes HPOO

Version Control Tools: Subversion Jira

Office Suite: Office XP Star Office

Domain: Real Estate Health Care Finance Telecom

Web Services: REST SOAP Web Authentication (API Key, Username/Password)

Tools: Salesforce Jira Figma HPALM ClearQuest SOAP UI HPOO Central

Devices: iPhone Android

SKILLS HIGHLIGHTS

Cloud Migration

Quality Assurance

Test Management

Agile Methodologies

Defect Analysis

Test Reporting

Test Planning

System Validation

Process Optimization

Test Execution

Requirement Analysis

Performance Testing

Risk Assessment

Functional Testing

Team Leadership

Project Coordination

Mobile Testing

Business Process Improvement

Kanban

Agile development

Scrum

Reporting & documentation

Data Management

Salesforce CRM

Salesforce Lightning and Classic

Object creation and Management

Account and Member Relationships

Reporting and Analytics

CERTIFICATIONS

ISTQB Certified Tester Foundation Level (CTFL)

AWS Certified Cloud Practitioner

Certified ScrumMaster (CSM)

Certified SAFe® 4 Practitioner

Salesforce Administrator Certification (Training Completed)

HP Operations Orchestration Tool

EXPERIENCE

QA Test Lead/ Scrum Master BrightMLS Sept 2016 – Current

Lead testing for high-impact projects, including mergers and system integrations, ensuring alignment with quality standards and timely delivery. Develop and execute test plans, cases, and scripts across multiple platforms, identifying and addressing discrepancies between system behavior and expected outcomes. Manage production support tickets by troubleshooting and resolving live issues, thereby maintaining system uptime and improving user satisfaction. Oversee data mapping and comparison across systems, ensuring consistency and accuracy during migrations and integrations for smooth transitions. Facilitate effective communication and collaboration among stakeholders, developers, and the Product Owner through transparency and active participation in daily scrums, sprint planning, retrospectives, and reviews.

Accomplishments:

Optimized QA operations and elevated team performance by implementing and championing continuous improvement strategies, documenting best practices, and training new personnel.

Assured high-quality deployments by reviewing code changes and test results to identify potential regressions or issues, and creating detailed reports on bug severity, root causes and resolution status.

Mentored junior testers and introduced peer code reviews for test scripts to improve coverage and reliability.

Enhanced product functionality and quality by facilitating cross-functional meetings with stakeholders to resolve identified defects, leading testing teams in developing and executing manual and automated tests.

Garnered efficient bug resolution and maintained up-to-date knowledge of emerging technologies by collaborating with development teams to analyze user requirements.

Conducted comprehensive end-to-end mobile testing, ensuring seamless functionality and user experience across diverse devices and operating systems from inception to delivery (Nestfully app deployed in app store in Jan-2025)

Detail-oriented Salesforce professional with extensive experience in creating and managing accounts, members, relationships, licenses, and various objects.

Supported migration of on-prem applications to AWS cloud – Okta for authentication, elastic search, s3, dynamo db, API gateway to build REST API’s, cloud watch to check logs.

Attained clear insights into team performance by monitoring metrics such as velocity, cycle time, and burn-down charts, and created reports to highlight key deliverables for each sprint cycle.

Bolstered project management effectiveness by guiding using Agile tools like JIRA and Confluence and identified process improvements through regular retrospective sessions with the team.

Improved team efficiency by training new QA engineers in software development processes and best practices, ensuring faster integration and consistent adherence to established quality standards.Enhanced project visibility by providing regular status updates on task progress to stakeholders, fostering clear communication and allowing for timely adjustments to meet project goals.

Ensured comprehensive testing coverage by designing detailed test plans, scenarios, scripts, and procedures, identifying and addressing potential issues early in the development cycle.

Developed smoke, sanity, and regression test cases, improving test coverage by 50% & achieved 100% UAT pass rate for three consecutive product releases.

Facilitated Agile ceremonies (daily stand-ups, sprint planning, retrospectives, refinement) for software development teams (10+ developers).

Increased team velocity by 30% within six months through coaching and identifying process inefficiencies.

Created and maintained Jira dashboards to track team progress and report KPIs to stakeholders.

Communicate with stakeholders, escalate impediments, help manage risk, remove blockers and drive relentless improvement.

QA Test Lead CNSI Sept 2013 – Aug 2016

Project Name: State of Washington Provider 1 Project

Supervised project deadlines and developed comprehensive test plans, overseeing System Integration Testing (SIT), Regression Testing, End-to-End (E2E) Testing, and User Acceptance Testing (UAT) coordination to ensure all testing phases were accurately completed. Managed and executed test cases, including creating test data for claim loading and adjudication using ICD-9, ICD-10, and HCPCS codes to validate system functionality. Extracted critical data—such as member, provider, diagnosis, procedure, claim, payment, and correspondence details—from databases using SQL queries in SQL Developer to support thorough testing and validation processes.

Accomplishments:

Secured accurate provider eligibility inquiries and claims by executing test cases using SOAP UI 5.0 and HIPAA EDI (837I, 837P), along with web applications, leading to thorough validation of system functionality.

Maintained high-quality standards throughout the testing lifecycle by reporting defects and tracking issues in Clear Quest, resulting in resolution and improved overall system reliability.

Gained system stability and accuracy post-deployment by conducting sanity tests and post-production test case validations, sustaining a smooth transition from development to production environments.

Delivered successful product releases by overseeing end-to-end testing processes, detecting critical defects, and partnering with development teams to resolve issues prior to deployment.

Increased efficiency by streamlining testing procedures by refining test plans, scenarios, and scripts, cutting down testing cycle time while maintaining high standards of quality and timely project completion.

Facilitated cross-functional collaboration by organizing regular status meetings and retrospectives, removing bottlenecks, and ensuring alignment across testing, development, and project management teams.

QA Test Lead Blue Cross Blue Shield Feb 2012 – Aug 2013

Project Name: Facets

Managed two concurrent projects with a team of 5 offshore and 2 onsite members, ensuring effective collaboration and timely delivery of high-quality testing. Coordinated the development and execution of comprehensive test plans, test cases, and strategies, ensuring thorough coverage and alignment with project requirements. Collaborated with the development team to discuss design and testing aspects, maintaining well-defined test cases in the quality center for accurate tracking and traceability. Assessed and adjusted test sequences and scope based on results and design changes, ensuring alignment with product specifications and project objectives.

Accomplishments:

Heightened application efficiency and stability through performance tuning and resolving bottlenecks, validating data integrity and smooth migration by verifying Mainframe System data accuracy during interface testing.

Achieved clear documentation of test results and defect status by preparing detailed test status summary reports and bug reports and communicating issues and resolutions to the QA Manager.

Contributed to efficient problem resolution and project success by utilizing HP ALM for defect management, tracking, and documenting bugs and issues in an organized manner.

Collaborated with business analysts to create detailed business requirements, identifying and preparing the appropriate test data, ensuring comprehensive test coverage for all scenarios.

Evaluated product readiness by assessing performance against test results and product specifications, identifying deviations, and recommending corrective actions to ensure compliance with quality standards.

Enhanced testing accuracy by preparing data for test cases and optimizing the test execution process, leading to early detection of issues and more efficient project delivery.

QA Tester Vonage, Holmdel, New Jersey Oct 2011 – Nov 2011

Project Name: Interact Webservices

Developed testing strategies and executed detailed test cases for various application modules, validating thorough coverage and successful functionality validation throughout the testing lifecycle. Created and maintained Unit Test Plans (UTP) reflecting test case specifics, leading to structured testing processes and enhanced accuracy in identifying and resolving issues during system testing. Collaborated with the development team to design and refine test plans and cases for ETL testing, using the Quality Center (QC) for test case management and guaranteeing requirement traceability. Worked with business analysts to define requirements, identify relevant testing data, and prepare test cases, assessing and revising test sequences.

Accomplishments:

Augmented application stability and efficiency by conducting extensive system testing and managing production migrations, focusing on performance tuning to resolve software and hardware bottlenecks.

Amplified test coverage and planning across UAT groups by coordinating test activities and preparing detailed test status reports, communicating findings to the QA Manager using the Quality Center.

Affirmed clarity and effective issue resolution by preparing and communicating detailed bug reports and test documentation, including defect tracking and status updates, using HP QC and Req Trace.

Ensured high-quality software releases by executing comprehensive test plans, identifying and documenting defects, and collaborating with development teams to resolve issues before deployment.

Enhanced testing efficiency by developing and maintaining automated test scripts, reducing manual testing efforts, and accelerating the overall testing process while ensuring thorough coverage.

Improved product reliability by conducting rigorous functional, regression, and performance testing, providing detailed feedback to development teams, and supporting quality assurance efforts throughout the project lifecycle.

Elevated software quality by identifying and documenting critical defects during testing, leading to timely fixes and improved overall product stability and user satisfaction.

Accelerated the testing process by developing and implementing automated test scripts, reducing manual testing efforts and enabling faster identification of issues.

Improved test coverage and reliability by preparing and executing test cases for a variety of scenarios, ensuring thorough validation and robust application performance.

QA Test Lead & HPOO Developer Beltsville, Maryland Sep 2010 – Sep 2011

Project Name: CAAS, Verizon Business

Created and modified workflows using HP Orchestration Studio, enhancing operational efficiency through effective management of automated processes. Utilized the Central Operations Orchestration runtime engine to locate, execute, and monitor automated workflows. Authored and deployed automated workflows through Operations Orchestration Studio, ensuring streamlined testing processes. Installed, configured, and verified HP Operations Orchestration, maintaining accurate setup and functionality. Managed the Operations Orchestration content repository, keeping testing assets organized and accessible. Conducted extensive system testing and managed migration into production, ensuring successful software deployment. Provisioned and de-provisioned virtual servers in both Customer managed and Verizon managed farms, handling diverse configurations. Tuned application performance to resolve software or hardware bottlenecks, improving system efficiency.

Accomplishments:

Enhanced test accuracy and coverage by designing comprehensive test plans, creating detailed test cases using Quality Center (QC), and ensuring traceability through effective mapping with requirements.

Improved defect tracking and resolution by preparing and communicating detailed test status summary reports and bug reports to the QA Manager, facilitating issue resolution.

Optimized testing efficiency by coordinating test coverage, timing, and planning across UAT test groups, ensuring thorough evaluation of the application and timely project delivery.

Contributed to successful project outcomes by participating in biweekly iteration meetings and collaborating with business analysts to create and refine business requirements and test data.

Increased testing effectiveness by assessing product and project performance based on test results and specifications, revising test sequences and scope as needed to address any identified issues.

Enhanced application performance by managing defects using HP-QC and performing extensive work with Python libraries and pickles, optimizing testing and tuning of new applications.

QA Tester Bank of America, Charlotte, NC June 2010 – Sep 2010

Project Name: Triage Ally Common Sense Technology

Participated in various phases of the project, including analysis, design, development, and testing, contributing to a well-rounded and effective project execution. Utilized a strong understanding of Business Requirement Documents (BRD) to create detailed Low-Level Design Documents (LLD), ensuring accurate and comprehensive project specifications. Applied knowledge of commonsense technology tools such as Divisi and ConceptNet, developed by MIT, to enhance project outcomes and drive innovative solutions. Managed the entire application, integrating Microsoft Excel with Python code to streamline data processing and improve workflow efficiency. Worked with Python libraries including xlrd, xlwt, divisi, and conceptnet, and maintained proficiency in Python pickles for optimized data handling. Utilized SCREEN and CRONTAB for task management and tested and tuned new applications to handle voluminous data, ensuring robust performance. Reviewed Business Requirements (Use Case format) and Design Specifications, providing valuable technical and usability feedback to improve project deliverables.

Accomplishments:

Enhanced data integrity by performing manual Functional, Integration, and UAT testing, managing FTP jobs for seamless data transfer between servers, and addressing any issues during various testing phases.

Streamlined project communication by participating in update meetings with the QA Manager, discussing project status, and resolving any issues to ensure projects stayed on schedule and within scope.

Strengthened testing effectiveness by conducting regression testing after each build, verifying that new changes did not affect existing functionalities, thus maintaining system stability.

Boosted testing precision by synchronizing test scripts and incorporating Bitmaps, leading to more accurate test results and minimizing discrepancies during the testing process.

Ensured thorough application evaluation by performing comprehensive end-to-end testing, including Acceptance, Functionality, and Smoke testing for applications, interfaces, and client-server utilities.

Validated backend functionality by writing complex SQL queries for SQL Server database testing, ensuring proper connectivity and accurate data integration with other system functionalities.

Enhanced report accuracy by testing report functionalities against business rules and estimated results, confirming that the generated reports met specified requirements and delivered reliable outcomes.

PREVIOUS JOB ROLES

QA Tester Project Name: JIVA ZEOMEGA, Dallas, Texas - June 2007 – Jan 2009

EDUCATION

Bachelor of Engineering (Computer Science) SDMCET, India - 2007

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