Customer Service Delivery

David Moore

Fort Worth, TX ***** 187-***-**** **********@*****.***

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PROFESSIONAL

SUMMARY

Dynamic manager with a proven track record at Alliance Operating Services, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and open communication. Skilled in time management, I fostered a productive environment while achieving multiple goals efficiently. Committed to excellence and employee engagement. SKILLS • Customer service • Team leadership

• Time management • Decision-making

WORK HISTORY MANAGER 10/2024 to CURRENT

Alliance Operating Services 186 Intermodal Pky

• Managed and motivated employees to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.

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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

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FLOOR SUPERVISOR 07/2021 to 10/2024

BIG Logistics 186 Intermodal

Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.

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Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.

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Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.

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Boosted sales through effective merchandising strategies and attention to product placement on the floor.

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TEAM LEAD/RECEIVER 01/2018 to 06/2021

Poco Graphite Inc. 300 Old Greenwood Rd, Decatur, Tx Trained new team members by relaying information on company procedures and safety requirements.

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Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

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D M

Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

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• Coached team members in techniques necessary to complete job tasks. CLERK/RECEIVER 07/2006 to 03/2015

RSR Group 4700 Amon Cater Blvd Fort Worth TX 76155 Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

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Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

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Improved customer satisfaction by promptly answering inquiries and providing accurate information.

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Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

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EDUCATION High School Diploma 08/1988

Sarah T Reed High, New Orleans, LA

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