Medical Assistant Customer Service
Resume:
Talefia Parker
Certified Nurse Assistant and Clinical Medical Assistant
Union City, GA 30291
******************@***********.***
Professional Summary
Well-regarded professional who combines 10+ years of healthcare industry experiences with strong academic success and valuable customer service skills. Provide customer service support, patient account and billing administration skills and data entry to ensure effective patient services. Understand the patient treatment process and familiar with hospital workflows. Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Crown Health Care Services-Fayetteville, GA
January 2021 to February 2025
• Patient care
• GJ tube feeding
• Dispensed Medications
• Cook and laundry
Certified Nursing Assistant
Christians City Rehabilitation and Nursing-Union City, GA October 2018 to January 2021
• Patient care
• Vital signs
• ADL
Certified Medical Assistant/Phlebotomist- back office Pulmonary and Sleep Medicine-Riverdale, GA
October 2017 to August 2018
• 5 minute walk breathing test
• Spirometer
• Venipuncture
• Chest x-ray
Certified Nursing Assistant (CNA)
Healthcare at College Park-College Park, GA
October 2016 to October 2017
* Assist patients with activities of daily living - personal hygiene, feeding, and mobility.
* Ensure patients safety, serve dinner and record changes in habits and behavior. Certified Clinical Medical Assistant (CCMA) / Diagnostic Assistant OSF Healthcare / Institute of Physical Medicine and Rehabilitation-Peoria, IL January 2015 to February 2016
Peoria, IL 01/2015 - 02/2016
Certified Clinical Medical Assistant (CCMA) / Diagnostic Assistant
* Provided clinical and administrative support activities, answered phones, verified insurance coverage, maintained schedule, prepared patient pre-visit work, and documented clinical notes and demographics.
* Reviewed medical histories, took vital signs, and prepared trays for EMG, TPI, and Botox procedures. Senior World / Institute
OSF Healthcare / Institute of Physical Medicine and Rehabilitation-Peoria, IL September 2008 to January 2015
Certified Nurse Assistant (CNA)
* Assisted with basic patient care activities, and kinesis and brain stimulation treatments.
* Helped patients tend to personal care, and maintained a clean and safe environment.
* Reported findings or changes in physical, mental and emotional conditions to nursing staff. Program Assistant-DSP
Peoria Association of Retarded Citizens-Peoria, IL October 1998 to April 2002
Facilitated the Adult Daily Living Program, dispensed and documented medications, and provided wound care.
Education
Associate of Science degree in Medical Administrative Assistant Ultimate Medical Academy - Tampa, FL
May 2016 to April 2017
Associate of Science degree in Certified Clinical Medical Assistant Robert Morris University - Peoria, IL
October 2013 to November 2014
Skills
• 50 WPM. (2 years)
• Accounting (2 years)
• Billing (1 year)
• Coding (2 years)
• EMR
• Epic
• Patient Care
• Vital Signs
• Injections
• Anatomy Knowledge
• Physiology Knowledge
• Phlebotomy
• ICD-10
• Medical Billing
• Botox Experience
• Medical Billing
• Medical Office Experience
• Anatomy Knowledge
• Venipuncture
• Medical Records
• Clerical Experience
• CPT Coding
• Medical Coding
• ICD-9
• Insurance Verification
• Triage
• Medical Scheduling
• Phone Etiquette
• ICD Coding
• Medical records
• Medical terminology
• Vital signs
• Customer service
• HIPAA
• Medical office experience
• Blood sampling
• Organizational skills
• Time management
• Documentation review
Certifications and Licenses
Certified Clinical Medical Assistant (CCMA)
September 2013 to November 2014
Completed 160 clinical hours, able to do venipuncture, vital signs, scheduling, verification of insurance, medical coding and billing, answer phones and room patients Adult/Child/Infant CPR/AED
October 2023 to October 2025
2 person CPR, Universal precautions, choking, conscious and unconscious, bleeding control, seizures, bites and stings, AED usage
CPR
Certified Medical Assistant
Certified Nursing Assistant (CNA)
October 2003 to February 2004
Vital signs, pass ice, patient care, ADL's, feeding, prep trays for meals, PPE, CPR certified CCMA Certification
CNA
Additional Information
* Clinical Skills - Venipuncture, Phlebotomy, Injections, Vital Signs, and EKGs.
* Medical Coding Skills - ICD-9 and ICD-10.
* Standard Administrative Skills - Microsoft Word and Excel with Typing Speed of 50 WPM. KEY QUALIFICATIONS
Medical Administrative Assistant * Medical Terminology * Patient Processing * Release of Information Medical Billing * Medical Records Management * Patient Registration Introduction to ICD-10-CM Coding * HIPAA Compliance * Anatomy & Physiology * Medical Laws & Ethics Electronic Health Records (EHR) * Electronic Medical Records (EMR) * Greenway Computer Information Systems * Medical Transcription * Office Accounting * Principles of Management Pathophysiology for Medical Office * MS Office / MS Word
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