Account Manager Customer Service
Resume:
Beau Michael Morris
Middleport, OH *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account Manager
Zulily-Columbus, OH
March 2023 to Present
• Developed and maintained strong relationships with clients, resulting in a client retention rate of 90%
• Provided regular updates on account performance and market trends to senior management
• Mentored junior account managers on best practices for relationship building and account management strategies
• Nurtured strategic partnerships with third-party vendors or suppliers that enhanced overall value proposition for clients
• Developed customized account plans for each client, outlining objectives, strategies, and action steps to drive success
• Managed a high-volume workload while maintaining attention to detail and meeting tight deadlines
• Collaborated with cross-functional teams including sales support, marketing, finance, and operations to ensure seamless execution of client initiatives Delivery Driver
Instacart-Middleport, OH
October 2022 to Present
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Maintained a clean driving record throughout employment tenure
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
• Cultivated positive relationships with regular customers through friendly interactions
• Completed an average of XX deliveries per day with a XX% on-time rate
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Delivered packages and goods to customers in a timely and efficient manner Direct Support Professional
Bloom-Middleport, OH
January 2023 to September 2024
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Administered medications according to prescribed schedules and documented any changes or reactions observed
• Maintained accurate records of client progress, behaviors, incidents, and medical information
• Promoted socialization by organizing recreational activities and outings for clients to engage in the community
• Developed positive relationships with clients through active listening, empathy, and effective communication
• Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
• Responded promptly to emergencies or crisis situations following established protocols
• Provided emotional support to individuals facing challenges or difficult situations
• Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
• Collaborated with families/guardians to develop personalized care plans that aligned with individual needs/goals
• Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies
• Participated in ongoing training programs to enhance knowledge/skills related to disability services
• Provided transportation and accompanied clients to appointments, errands, and social outings
• Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management
• Collaborated with healthcare professionals to ensure proper medical care/treatment for clients
• Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
Seasonal Greenhouse Worker
Mitch's Flowers & Produce-Middleport, OH
April 2017 to September 2023
My responsibilities for being a Greenhouse Hand was to water plants, trimming bushes/saplings, and transport goods into the greenhouse. I also worked as a cashier and also helped assist in transporting flowers and produce to events such as farmers markets, and other various vendor events. STNA
Darst Adult Group Home-Pomeroy, OH
March 2018 to March 2023
I provide around the clock holistic care such as assisting with batheing, prepping meals, wound care, administering medications (med pass certified), performing activities of daily living, and housekeeping. Stockman
Walmart-Rochester, NH
June 2016 to August 2016
During my time at Walmart Co. my job was to gather carts in the parking lot and stock the kiosks in which they belong, I also worked customer service (accepting returns, answering phones, etc.) Education
High school diploma
Meigs High School - Pomeroy, OH
August 2014 to May 2018
Skills
• Customer support
• Customer service
• Infection control
• Mobile applications
• Dementia care
• VPN
• Accounting (2 years)
• Banking
• Communication skills
• Patient care
• Phone etiquette
• Recruiting
• Medical records
• Cash handling
• Alzheimer's care
• Typing
• Time management
• Cleaning
• Office experience
• Hospital experience
• Warm calling (1 year)
• Call center (1 year)
• ADLs
• Training & development
• Restaurant experience
• Shell Scripting
• Vital signs
• Telemarketing
• SharePoint
• Social skills
• Computer skills (8 years)
• Hoyer lift
• Critical care experience
• Outside sales
• Patient monitoring
• Planograms
• Medical terminology
• Live chat
• Medical office experience
• Hospice care
• Greenhouse experience
• Documentation review
• Cold calling
• Administrative experience
• Phone etiquette (4 years)
• Hospitality management
• CRM software
• Account management
• Personal assistant experience
• Team management
• Help Desk
• Meal preparation
• Analysis skills
• Hotel experience
• Dietary department experience
• Memory care
• Office manager experience
• Caregiving
• Cash management
• Sales management
• Driving (8 years)
• Senior care
• Inside sales
• Sales Support
• Computer Networking
• Home care
• Avaya (2 years)
• Retail sales
• First aid
• Hospitality
• Order entry
• Call center management (1 year)
• iOS
• Cash register
• Cashiering
• Sales
• Active Directory
• Office management
• Salesforce
• Merchandising
• Nursing
• Medication administration
• Upselling
Certifications and Licenses
BLS Certification
CPR Certification
CNA
First Aid Certification
Driver's License
STNA
May 2016
medication administration certification Category 1 October 2022 to October 2023
Medication Administration of Oral and Topical Medications and 13 health Related Activities
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