Change Management Information Systems

Teiah Bennett

Phone: 214-***-**** Email: *************@*****.*** Address: Dallas, Texas

Education:

Amberton University

Master of Business Administration – Strategic Leadership

DeVry Institute

Bachelor of Science in Computer Information Systems (CIS)

Certifications:

ITIL4 Certification

Epic Cadence Certificate

Skills & Proficiencies:

Network Administration IT Service Management (ITSM) Infrastructure Management Hardware/Software Support Epic Applications Active Directory & O365 SQL

Experience:

Madix Inc. – Network Administrator

October 2021 - Present

Maintaining and upgrading networks and servers.

Oversee Asset Management, ensuring proper inventory of company equipment, maintenance, upgrades, and disposals.

Implemented Change Management procedures for efficient handling of IT infrastructure changes.

Installing new hardware and applications.

Monitoring for updates.

Installed and configured hardware, including servers, routers, and switches.

Administering third-party applications.

Ensuring network security and connectivity.

Managing users accounts.

Configuring, maintaining, and upgrading network hardware and software.

Installed and supported internet, intranet, LAN, and WAN segments.

Monitoring network performance.

Resolve technical problems.

Set up and maintained desktops, printers, scanners, and resolved performance issues.

Managed authentication configurations and installed updates and patches.

Installing and managing access to servers and network resources.

Dallas County Hospital – Parkland Memorial Hospital – Senior Analyst/Epic

October 2014 - October 2021

Utilized ITSM processes for incident and service request management with ServiceNow ticketing system, knowledge sharing, and change management.

Using SQL to write select statements to pull reports

Set up and maintained desktops, printers, scanners, and resolved performance issues.

Delivered robust support for Epic Applications.

Resolved hardware and software issues proactively.

Managed Active Directory and O365 applications troubleshooting.

Aided patients in navigating the Epic MyChart patient portal.

Worked with Citrix Workspace and administered VPN (Cisco AnyConnect - DUO).

Proficient in VMWARE.

Updated Knowledgebase within ServiceNow ticketing system.

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