Customer Service Professional, Medical Coding and Billing

Lauren Smaxwell

Customer Service Professional ****.******@*****.***

Wilmington, NC 910-***-****

Professional Summary

I bring a wealth of customer service experience in various professional settings. My adeptness at reception duties and answering phones ensures that clients and customers receive prompt and courteous assistance. As a seasoned customer service professional, I have honed my skills in managing inquiries, resolving issues, and ensuring satisfaction across multiple industries, including retail and hospitality. My ability to handle high-pressure environments with grace and professionalism stands out, making me an invaluable asset to any team. Passionate about driving innovation in customer relations and committed to delivering exceptional service through effective communication.

Employment History

Harris Teeter Ӏ Fresh Foods Clerk Ӏ Wilmington, NC Feb 2024-Present

Provide exceptional customer service, offering expert product knowledge and personalized recommendations to enhance shopping experience.

Collaborate with team to streamline operations, enhancing service efficiency.

Implement safety protocols, ensuring compliance and a secure shopping environment.

Meticulously organize and display fresh food products. Implement efficient stock rotation practices to minimize waste and maintain product quality.

The London Bridge Pub Ӏ General Manager/Chef Ӏ Raleigh, NC Sept 2018-Aug 2021

Analyzed operational inefficiencies, implementing data-driven solutions that significantly boosted productivity and profitability.

Implemented strategic staffing and scheduling practices, optimizing operations and substantially improving overall service quality.

Built and maintained strong vendor relationships.

North Ridge Country Club Ӏ Executive Sous Chef Ӏ Raleigh, NC May 2016-Aug2018

Spearheaded menu creation with Executive Chef.

Streamlined operations for 40+ staff across 4 kitchens.

Boosted customer satisfaction via service improvements

Mitchell's Catering & Events Event Chef and Server Raleigh, NC Mar 2014 – May2016

Led event operations, enhancing client retention

Streamlined offsite catering processes for efficiency

Fostered strong client relationships through partnership

Oro Executive Sous Chef Raleigh, NC Apr 2013 - Mar 2014

Led efficient kitchen operations, standardized procedures

Implemented data-driven approach to cost management, meeting budget targets

Fostered vendor and staff relationships, promoting cohesive work environment

Restaurant Consultant Raleigh, NC Feb 2012 - Feb 2013

Pioneered customer-centric menu enhancements, driving increased patron loyalty

Expedited kitchen workflow, shaving 12 minutes off meal prep

Orchestrated staff collaboration, raising service standards and guest ratings

The Pit Executive Chef Raleigh, NC Jun 2008 - Jan 2012

Led customer service initiatives, boosting satisfaction

Managed a team of 60, fostering a collaborative environment Introduced a new inventory system, optimizing resource usage

Successfully increased profit margins and transformed the profit and loss statement from negative to positive within a four-month period.

Education

Medical Billing and Coding Program, Fayetteville Technical Community College

Sept 2024-April 2025

Completed coursework in Medical Terminology, Anatomy and Physiology, Pharmacology, and Medical Billing

Certified in Medical Coding and Billing

Associate’s degree Culinary Arts, Johnson and Wales University, Charleston, SC

Sept 2001-Dec 2002

High School Diploma, Ravenscroft, Raleigh, NC

Aug 1995-June 1999

Certifications

Certified Professional Coder (CPC)-American Academy of Professional Coders

Skills

Microsoft Office Suite

Microsoft Word

Microsoft Excel

Customer Service

Customer Relations

Scheduling

Communication

Problem Solving

Complaint Handling

Medical Terminology

References

Available upon request

Contact this candidate