Billing Specialist Administrative Assistant

Dana Crockom

*******@*****.*** 480-***-**** Goodyear, AZ

SUMMARY

Seeking Billing Clerk role with 9 years of experience in billing and administrative support. Proven track record as Billing Clerk at Fennemore Craig PC and Billing Specialist at Interior Logic Group, adept at resolving complex billing issues and processing high-volume invoices. Detail-oriented with strong skills in Microsoft Office and process improvement. WORK EXPERIENCE

Republic Services

Account Coordinator - Remote Jun 2021 - Jan 2025

• Managed customer accounts to support the sales team, ensuring accurate and timely service delivery.

• Coordinated with multiple departments to facilitate seamless service scheduling and implementation.

• Executed administrative tasks, including the creation of new accounts and accurate billing processes. Interior Logic Group- Property Services

Billing Specialist Apr 2019 - Mar 2020

• Analyzed work orders and contracts to generate accurate customer invoices, resolving complex billing issues through effective communication with internal stakeholders.

• Conducted month-end report reconciliations and maintained Excel spreadsheets to ensure data accuracy and integrity.

Fennemore Craig PC

Billing Clerk May 2018 - Mar 2019

• Reviewed and edited proformas based on attorney and legal administrative assistant requests, and applied retainer and unallocated funds during billing as directed.

• Processed write-offs in compliance with firm policy, executed complex bills efficiently, and addressed billing inquiries through research and collaboration with legal staff. Arizona Department of Revenue

Administrative Assistant II, Audit Processing Unit Oct 2014 - May 2018

• Processed a high volume of audit billings efficiently, ensuring compliance with established policies and procedures.

• Analyzed data to identify and implement process improvements, contributing to the achievement of team goals.

• Prepared and managed monthly payment and billing cycles, maintaining accuracy and timeliness. EDUCATION

Gateway High School

High School

Aurora, CO

CERTIFICATIONS

Annual Confidentiality Certification

LEAN Six Sigma Yellow Belt

SKILLS

Organized • Detail-Oriented • Microsoft Office: Excel, Access, Outlook, Word, PowerPoint • Salesforce • Process High-Volume Billings • Lean Principles/Process Improvement • Resolve Billing Issues Timely and Efficiently • Excellent Written and Verbal Skills • Performance Reports - Analytics / Metrics • Support Teammates to Accomplish Team Performance Goals

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