Project Manager Service Delivery
Resume:
Tim Lachow
*********@*****.***
Collaborative Leadership IT & Project Management Solutions Development
Results-oriented, motivated leader with extensive experience leading high-performance teams and executing technology projects
Collaborative communicator demonstrating ability to coordinate cross-functional teams, stakeholders, and strategic partners to align priorities and requirements, achieving goals on time and within budget
Analytical professional skilled in leveraging technology to develop solutions to solve business challenges.
Experienced in managing cross-functional teams in the planning, execution, and delivery of enterprise level solutions in both traditional PMP and Agile environments.
Core Proficiencies
Project Management Technology Integration Team Leadership Service Delivery Stakeholder Engagement Interpersonal Communication Disaster Recovery
Professional Experience
IMPEX Technology July 2023 - Present
Senior Project Manager – Service Delivery Manager
Lead and manage large and small scale projects for IT infrastructure. Datacenter, Service Delivery, Disaster Recovery and Cyber Recovery. Projects include management of a portfolio of hardware and software projects for a large health Services Customer and various Impex customers throughout the Southern California area.
In a lead role at a Impex health services customer, I manage the data protection team and operation’s. This include’s Dell/EMC Data Protection and their air gap Cyber Recovery Vault. I engaged senior management and application stakeholders to prioritize high priority application to be protected in the Cyber Recovery vault. The recovery process is documented in a runbook.
Recently implemented HPE Zerto to replicate 300+ VM’s between data centers with excellent RTO and RPO capabilities. Working with application managers and senior management to develop process/script to prioritize application recovery in the event of a disruption. This is being documented in an application recovery runbook. Isolated application recovery testing is in process.
Manage and direct Impex engineers and customer IT professionals. Specifically deploy hardware and software managing through to completion. Deploy as Project Manager Nutanix, Cisco UCS, Dell products, storage solutions and facilitated migrations from EOL systems to new.
Currently responsible for implementing the Impex DRaaS solution as an MSP.
Dell Technology August 2021 – July 2023
Senior Advisor, Services Project/Program Management – West Commercial Division – Global Professional Services
Lead and manage large and small scale of projects for IT infrastructure, Digital Transformation (Datacenter, Service Delivery, Network Transformation). Projects include all key Dell Infrastructure Products.
Allianz Global Investors 2006 – August 2020
Allianz Global Investors is a Global Asset Manager with over 600 billion assets under management, 25 locations worldwide, and 3000+ employee’s
VP SR. PROJECT MANAGER & INTEGRATOR - Jan 2015 to Aug 2020
Lead and managed global large and small scale of projects for IT infrastructure, Digital Transformation (datacenter, Service Delivery, Network Transformations) as well as business applications.
Project manager to outsource system infrastructure and supporting teams responsibilities to outsource partner.
Directed multiple phases of Identity Access Management projects. This included implementing new IAM software technologies, provisioning and de-provisioning of user accounts, integrating with Microsoft Cloud, ServiceNow, HR and Finance systems globally. Implemented application access approval processes meeting Information Security attestation requirements.
Directed the US follow me print rollout integrated globally.
Identified ServiceNow KPI requirements through in-depth analysis and dashboard implementation.
Facilitated the Windows 10/O365 application testing workstream and rollout.
VP HEAD OF GLOBAL DIRECTORY & MESSAGING CENTER OF COMPETENCE - Jan 2010 to Jan 2015
Lead an organization of technical personnel located across multiple geographic regions for the delivery of key enterprise systems, applications, and internal tools, which includes technical analysis, development, QA, project and vendor management. Establish and maintain relationships with all business and operational teams to ensure technology efforts are aligned with the businesses vision and strategic direction.
Spearheaded implementation of Identity Access Management and new Certificate Authority.
Directed the implementation Active Directory Federation Services for business application Single Sign-On.
Provided engaged, supportive leadership to the global domain and messaging infrastructure teams to facilitate migration to a globally deployed domain, email and mobile infrastructure.
VP HEAD OF US CORE INFRASTRUCTURE - 2006 to 2010
Managed and directed core infrastructure team of engineers. Daily management, setting goals, completing reviews, compensation, interviewing, recruiting and terminations.
Provided project management and/or project participation for local, regional and global IT efforts.
Directed and participated in projects involved with testing and implementation of new infrastructure components and technologies. Lead software and hardware projects. Prioritizing infrastructure project requests to effectively meet business requirements while still maintaining all operational service levels (SLA's). Verifying that system requirements are complete and recommend solutions that satisfy AGI's business needs. Provided cost benefit analysis.
Maintained operational uptime SLA’s of all mission critical infrastructure systems. Continued to operationalize infrastructure practices. Continued to simplify infrastructure and recommend simplification solutions for business applications.
Responsible for maintaining, developing, documenting system fault tolerance strategies and disaster recovery.
Designed, developed and enhanced processes and procedures to administer and maintain the environment.
Analyzed existing procedures and present recommended changes for processes within our network environment. Provided cost benefit analysis.
Provided status reports and necessary communications in a timely and professional manner.
Recommended and deploy additional products and tools, or enhancements to existing tools.
Conducted research on emerging products, services, protocols, and standards.
Nicholas Applegate Capital Management 1997 – 2006
DATA CENTER MANAGER
Managed and directed data center and client support team of engineers. Daily management, setting goals, completing reviews, compensation, interviewing, recruiting and terminations.
Continued infrastructure hardware and software upgrades and migrations, ensuring up to date supported platforms.
Maintained 99% uptime of all mission critical infrastructure systems. Continued to operationalize infrastructure practices. Continued to simplify infrastructure and recommend simplification solutions for business applications.
Responsible for maintaining, developing, documenting system fault tolerance strategies and disaster recovery.
Designed, developed and enhanced processes and procedures to administer and maintain the environment.
Provided status reports and necessary communications in a timely and professional manner.
Education & Training
PMP, Prince2, Scrum Master
MCSE, CNE
BS Business Administration
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