Customer Service Care
Resume:
Sharon Williams
Call Center Representative
Profile
Dynamic and detail-oriented AI Trainer with over 15 years of customer service experience, adept at fostering customer relationships and enhancing satisfaction. Proven expertise in developing and implementing training programs for AI models, with a strong focus on optimizing processes and improving performance. My background includes significant experience in customer care roles, where I demonstrated empathy, compassion, and effective problem-solving skills. I have successfully collaborated with cross-functional teams to align initiatives with business goals, ensuring compliance and delivering exceptional service. Known for my proactive approach and ability to adapt swiftly to new environments, I am eager to leverage my analytical skills and customer service expertise to contribute to a team committed to excellence in accounts receivable management and customer care.
Employment History
AI Trainer at Leading Technology Firm
January 2022 — December 2023
• Designed and implemented targeted training programs to enhance AI model performance, working closely with data scientists to analyze training data and optimize algorithms
• Facilitated workshops and seminars to share best practices in AI training, fostering a collaborative learning environment AI Trainer at Remotasks
June 2023 — May 2024
• Trained AI models on diverse projects, enhancing online platforms for various companies
• Utilized effective time management and problem-solving skills to meet deadlines while ensuring high-quality outcomes Data Scientist at Innovative Solutions Inc.
January 2020 — December 2021
• Analyzed extensive datasets to derive insights that informed AI training, enhancing model performance
• Developed and refined algorithms to improve training efficiency and model reliability
• Worked closely with diverse teams to ensure AI projects met organizational objectives
Details
********@*****.***
Skills
Training Expertise
Customer Service
Business Process Outsourcing
Loan Servicing
Debt Collection
Accounts Receivable
Management
Cash Flow Management
Compliance
Customer Care
Member Specialist at Sam's Club
June 2021 — November 2022
• Supported customers with their purchases and addressed pricing or product-related concerns
• Advocated for best practices to improve team efficiency and productivity
• Fostered a positive customer experience through proactive communication and assistance
Customer Care CC0S1 at Jackson Hewitt Tax Services December 2020 — April 2021
• Managed high-volume inbound calls from clients about tax preparation and appointment scheduling, addressing tax discrepancies and disputes with a focus on empathy and professionalism to ensure customer satisfaction
In-Store Shopper at Instacart
December 2017 — March 2021
• Processed and fulfilled customer orders on the Instacart platform, achieving high satisfaction ratings through efficient item selection and quality assurance
• Handled a large volume of orders weekly, prioritizing exceptional customer service and timely delivery
Trainer- Instacart Shopper at Instacart, GA
January 2018 — March 2021
• Trained new hires and improved team performance through targeted coaching and support
• Fostered a collaborative environment that prioritized quality service delivery to customers
• Recognized and recommended team members for promotions, enhancing internal talent development
Client Services Rep II at Quest Diagnostics
June 2008 — August 2017
• Worked closely with specialized labs to efficiently address complex client and patient concerns
• Managed customer inquiries across various channels, ensuring satisfaction and timely follow-up on unresolved matters
• Created tailored solutions to fulfill specific client needs Education
B.A, Kaplan University, Davenport
May 2011
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