Administrative Assistant Customer Service

Darnie Greer

Houston, TX *****

email: *********@*****.*** 832-***-****

Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments.

Work Experience

Passport Support Associate II

Passport Agency/ CGI Technologies & Solutions Houston, TX January 2022 – Present

• Operate various equipment for high-speed scanning, mail out, and metering of mail

• Prepare and mail envelopes with correct passport and corresponding supporting documents

• Box and archive files for storage purposes

• Interface with passport applicants at Agency/Center Information and Will-Call counters: At the Information Station, ensure appointment is scheduled.

• Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication.

• Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.

• Prior to distributing to applicants, print and review passport books for accuracy and quality

• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office

• Verify all completed transactions and run designated reports

• Assist with Acceptance Agent training: prepare training materials, conduct “meet-and- greets,” setup training sessions, conduct office tours.

• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities

• Contact applicants to request necessary documents

• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.

• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system

Restaurant Supervisor

Marriott International, Inc. Houston, TX January 2019 – January 2022

• My primary purpose of the Restaurant Supervisor is to provide guests with an excellent restaurant experience.

• Tasked with the following duties, responsibilities, and assignments, supervise, direct, schedule, and train food and beverage Associates.

• Exceed guest expectations throughout their restaurant and hotel experience.

• Work quickly and independently to resolve operational and/or guest concerns, ensuring follow through with appropriate manager(s).

• Coordinated and managed projects and initiatives for the organization, resulting in a 10% increase in productivity.

• Led the implementation of a new office management system, streamlining daily operations and reducing administrative errors by 20%.

Provided high-level administrative support to executives, resulting in a positive impact on the company's overall performance. Provided exceptional customer service, directly resulting in a 5- point increase in customer satisfaction ratings.

• Ensure all opening and closing side work is completed accurately daily.

• Assist Restaurant Associates as well as other restaurant associates with their job duties as necessary.

• Observe Health Department guidelines for food handling and sanitation so that guests and employees will not be in risk of cross-contamination, keeping compartment sinks, side boards, and refrigerators. clean and sanitized.

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management

Store Manager

Ralston's Liquor Store Houston, TX March 2018 - August 2019

• Oversee the daily operations of the store including ordering merchandise, managing inventory levels, and hiring staff

• Perform audits of liquor stores to ensure that they are complying with state laws regarding alcohol sales

• Manage staff, ensuring that they are trained in proper alcohol serving procedures and in compliance with liquor laws

• Executed tasks effectively and efficiently, resulting in a 15% increase in departmental productivity.

• Demonstrated strong ability to do quality work for the usual projects that an individual would be assigned at this level.

• Provided support to management, resulting in a positive impact on the company's overall performance.

• Optimized administrative processes, enabling more efficient document workflow that bolstered productivity.

• Provide customer service by assisting customers with their purchases and answering any questions they may have about products or services offered.

• Make sure that all liquor store employees follow company policies regarding pricing, stocking, and customer service

• Ensure that products are stored in a way that maintains their quality and preserves them from spoilage

• Coordinate with vendors to ensure timely delivery of product

• Train new employees on store policies and procedures

• Ensure that all liquor store equipment is working properly so that customers can get what they need quickly and efficiently.

Cashier/Customer Service

Aramark St. Luke's Houston, TX January 2006 - March 2018

• Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure

• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions

• Serve as primary customer service provider at the front end and liaison between customers and management

• Ensure customers receive outstanding service by adhering to and enforcing customer service programs

• Assist with checking in stock orders and stocking products on shelves

• Clean and perform routine maintenance functions for the delivery vehicle and the store

• In down time, will do inventory and stocking, and working with plants in the green house

• Will need to work most holidays, but will be off (unpaid) the entire month of January every year

• Customer service - Checking customers out, verifying account information, verifying balance owed feedback while looking for ways to grow demonstrating high work drive. Office Clerk

Houston Independent School District Houston, TX April 2000 - November 2005

• Answer the phone at a reception desk or in a specific department and transferring calls as needed

• Sorting and delivering incoming mail and collecting and sending outgoing mail

• Create documents, maintaining databases and sending memos and emails

• Assisted with general administrative tasks and projects, resulting in a positive impact on the company's overall performance.

• Demonstrated strong attention to detail, resulting in a 25% decrease in administrative errors.

• Provided support to management, resulting in a positive impact on the company's overall performance.

• Constructed comprehensive spreadsheets and presentations for team meetings and executive keynotes, creating visuals that highlighted successes and drove actionable insights.

• Make logistical arrangements for meetings or conferences, including booking travel, making reservations or organizing rentals.

• Run errands and making deliveries around the office or to external parties

• Collect, filing and organizing office documents, such as reports and confidential records

• Manage digital document filing, including encrypted documents and email correspondence

• Monitor office inventory and ordering supplies

• Transcribe or taking notes during meetings and writing minutes, memos and/or agendas

• Prepare or processing invoices or estimates

• Assist with accounts payable and accounts receivable, including simple bookkeeping and banking tasks

• Package and shipping company materials

Education

Jesse H. Jones High School August 1991 to May 1995 Diploma

Skills

• Scheduling • Merchandising • Sales

• Cash Handlin • Customer Service • Merchandising

• Scheduling • Microsoft Word • Microsoft Excel

• Microsoft Outlook • Patient Assessment • Accounts Payable

• Accounts Receivable • Restaurant Management • Store Management Experience

• Pricing • Profit & Loss • Restaurant Management Experience

• Food Safety • Typing • Zendesk

Additional Skills

• Highly Trustworthy • Problem Solving • Customer Service

• Microsoft Office • Strong Work Ethic • Time Management

• Detail Oriented • Self-Confidence • Critical Thinking

• Multi-Tasking • Leadership • Adaptability

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