Customer Service Data Entry

SC

SILVIA CHACE

*************@******.*** 727-***-**** Palm Harbor, FL 34685

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Bilingual English, Spanish

Customer Service

Database Management

Microsoft Office

Problem solving

Multitasking

Dependable and responsible

Computer skills

Clerical support

Inventory control Managment

Go Logistics Courier Services LLC St.

Petersburg, Florida

Independent Contractor Medical Courier

10/2024 - Current

Utilized GPS and routing software to plan efficient routes, minimizing delivery times and fuel consumption.

Collaborated with healthcare providers to understand specific handling requirements for different types of medical specimens and products. Trained new couriers on delivery routes, handling procedures, and company policies, contributing to team efficiency and consistency. Managed inventory of shipping supplies and materials, ensuring availability for packaging and transport needs.

NCI Inc. Palm Harbor, FL

Office Manager/Administrative Assistant/

Data Entry

03/2010 - 10/2021

Customer service and support, ensuring high levels of customer satisfaction.

Addressed customer inquiries, complaints, and issues promptly and professionally.

Performed accurate data entry, verifying and updating information in the company database, with attention to detail.

Ensured the confidentiality of sensitive information by following strict security protocols and procedures.

Managed large volumes of data entry with precision, maintaining efficiency, and accuracy.

Oversaw the management of the Government GSA website, adding and updating many client products and services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Utilized various software and tools to streamline processes and optimize performance.

Helling Mortgage Tampa, FL

Customer Service English Spanish

Call Center.

Address customer concerns and resolve issues related to their mortgage Profile

Skills

Experience

01/2005 - 12/2008 applications, payments, and account status. Mortgage Payments and Account Management.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Managed inventory and supplies to ensure materials were available when needed.

Career Step Online Utha

Medical Billing and Coding

Expected in 05/2026

Universidad Francisco Marroquín Guatemala City

Associate of Arts in Business Admisnitration

02/2002

HIPAA

BBP

Transcompss Hazmat Radioactive Driver Training

Transcompss HazMat Non-Radioactive Driver Training TWIC Card

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

Education

Certifications

Languages

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