Quality Control Assurance
Resume:
To: Human Resource Director
Re: Potential Job Opportunity
Please find attached my résumé, which details my expertise of over 35 years in the hospitality and environmental services industry. As a specialist in this industry, I bring the value of proven service and dedicated principals, paired with a proven ability to turn innovation and technology into real-time results.
I have a successful track record of maintaining good client relationships that are mutually beneficial and lasting. In terms of personality traits and characteristics, you will find me to be a resourceful, detail-oriented individual with excellent interpersonal, and human relation skills.
I can function well independently or as a member of a team. I take pride in my impeccable written and oral communication skills. Professionalism and efficiency are at the forefront of my work ethic and management style. In my previous position, I was able to sufficiently motivate the housekeeping staff to pass the annual state inspection on a first-pass review from Health Human Service Agency from the District of Columbia government. As a owner of my company I was responsible for maintaining budgets constraints.
I look forward to the opportunity to meet with you to further discuss my qualifications and the needs of this position.
I can be contacted at the number listed to schedule a meeting or formal interview at your earliest request.
Thank you for your time and consideration.
Sincerely yours,
Darryl M. Butler
Darryl M. Butler – ******.****@*****.***
12220 McCullagh Court – Upper Marlboro, MD 20772
301-***-**** Cell
Work Experience
1/2018-Present
Quality Control Manager
Melwood
5606 Dower House Road
Upper Marlboro, MD 20772
As a Quality Control Manager (QCM) my responsibilities are to inspect the quality assurance plans and specifications that are outlined in our contract agreements to our customers/clients.
● Assist in the development of Melwood’s plans and procedures to implement quality control requirements in accordance with contracts, including written SOP, contract check lists and other quality control methodologies.
● Responsible for making staff and workers aware of all quality assurance issues, processes and procedures.
● Responsible for inspections and routine checks and implementation of the Quality Control Plan and SOPs to ensure that proper procedures are being followed consistently at all sites.
● Responsible for time and schedule management to effectively utilize web-based quality system. Conduct training on contract sites as needed.
● Responsible for keeping all quality control records up to date in an orderly and easily accessible manner, to include inspection reports, deficiency reports, safety checklists, complaint responses, etc.
● Quality Control Specialist will liaise with the contracting agency’s quality assurance personnel and CORs.
● Assist in development and maintenance of equipment and supply inventory for Quality Control Department.
● Prepare written reports in accordance with Melwood’s and Quality Control Manager’s policies, and the customer’s requirements in relation to performance including health and safety issues in the workplace. 9/2016-7/2018
Director of Housekeeping
DeanWood Rehabilitation & Wellness Center
5000 Nannie Helene Burroughs Avenue, N.E.
Washington D.C. 20019
● Directs the overall planning, staffing, and annual +$1M budget of a 279-resident facility, and administrative offices, housed in a five story, 48,000 square foot facility: Accountable corporate headquarters for long-term strategic goals
● Direct authority for a group of Assistant Managers with a staff of thirty-four associates, covering three shifts, 24x7x365 days a year. My accountability has oversight responsibility for calibrating time and submission to payroll. Firsthand knowledge of timekeeping applications, such as Blueforce EPay. Direct responsibility for hiring decisions and ensuring employee records are maintained and up to date
● I direct my Assistant Manager staff’s preparation for daily morning meetings with the DeanWood Rehabilitation & Wellness Center Administrator, discussing operations objectives for the day, along with joint planning of tasks which are urgent and important, as well as routine activities
● Direct the preparation and have signature authority for contract documents for building maintenance and custodial services, invoice payment process, and inventory control. Interacts with principals, community groups and other officials regarding concerns, emergencies and priority assignments.
● Oversee the ordering of supplies, and maintenance schedules for equipment to mitigate breakdowns and ensure equipment operates at manufacturer’s specifications for performance
● Accountability for daily, monthly, and quarterly reports. Responsible for ensuring Assistant Managers and staff comply with OSHA requirements for yearly In-Service training of staff; direct authority to plan and control staffing, and performs other human resources, finance, and payroll related functions for assigned employees
● Directly accountable to maintain state and regulatory statutes regarding waste management, Bio-Hazard material, and compliance with OSHA regulations
● Accountable and have direct authority for satisfactory inspections of resident’s rooms and common areas, as well as maintaining the Administration areas
/2014-8/2015
Custodial Associate Manager
Holy Cross Hospital, Silver Spring, MD
Aramark Corporation
● Supervise, coordinate, oversees and/or manage workers engaged in building’s custodial maintenance of 443-bed facility, encompassing 500,000 square feet.
● Supervise third shift workforce of 22 employees skilled in the unique janitorial tasks required in a hospital environment
● Ensure workers are trained and knowledgeable in the proper care and handling of hazardous material disposal, as well as adhering to privacy regulations concerning patients
● Responsible for satisfactory client relationships in support of hospital mission/vision
● Ensures that all work and services are performed in accordance with building code, regulatory requirements, and quality and safety standards
● Supervises tasks associated with work orders to ensure that assignments are completed on time and within budget
● Responsible to provide facilities inspections compliance reports
● My position is considered essential staff requiring me to be available for 24-hour emergency callouts
● Work is performed with extensive latitude for independent judgment and minimal supervision
● Responsible to plan, and evaluate the performance of custodial employees work in written and verbal request in accordance with hospital policies 1/1984 – 9/2015
Let The Butler Do It, LLC
Owner, CEO and President
My company had direct contract obligation for overall housekeeping for multiple facilities of over 1 million square feet, in aggregate from various industries, government buildings, and commercial warehouse’s.
● I created and established a business in the environmental services industry
● I created and established marketing strategies and achieved the goals of those strategies
● I formulated hiring necessities and goals
● I established policies and procedure for client site specifics and cleaning procedures
● I am experienced in contract negotiation and pre-bid awareness
● I prepare pre-conference proposals and company bio request
● I have bookkeeping and budget maintenance experience Operations and Client Management Experience
● Directed and Managed Business Development Department (Developed New Business, Utilize Sales and Marketing Skills, Developed Marketing Plans, Participated in Contract Bidding Process)
● Directed and Managed the Daily Operations of the Management of approximately 100 cleaning technicians and other office staff and personnel, which is required to service various Residential Properties, Hotels, Commercial Office buildings, and Retail businesses
● Directed and Managed the Quality Assurance Control Division (Developed Client Relationship, Troubleshooting and Investigate Client Complaints, Enforce Training Protocols)
● Directed the Human Resources Department (Hiring, Background Investigations, Record Keeping, Prepared and Maintained Reports on Disciplinary Actions) Education
● Building and Maintenance Association, Chicago IL 2010
● Prince George’s Community College, Largo, MD
● Course work in Business Administration 1981
● Course work in Developing Interpersonal Communication Skills 1981
● Bowie State College, Bowie MD
● Course work in Basic Bookkeeping and Accounting 1983
● Duval High School, Lanham MD *Graduated* 1981
Certifications
Microsoft Word 2007
Professional Writing 2007
Microsoft
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