Customer Service Front Desk Travel Agent
Resume:
Resume
Lisa R. Jenkins
Sciotoville, Ohio
********@*******.***
Professional Summary
Dependable and versatile professional with over 25 years of experience in customer service, transportation, and hospitality. Skilled in managing customer relationships, training staff, and handling multiple responsibilities in fast-paced environments. Proven ability to ensure safety, deliver exceptional service, and maintain a calm demeanor under pressure. Adept at multitasking, including roles such as school bus driver, front desk clerk, and ramp agent in the airline industry. Seeking remote opportunities to utilize strong communication, organizational, and multitasking skills while contributing to a positive customer experience.
Key Skills
- Customer Service & Client Relations
- Conflict Resolution
- Scheduling & Time Management
- Data Entry & Record Keeping
- Phone & Email Communication
- Microsoft Office / Google Workspace
- Remote Collaboration Tools (Zoom, Teams, etc.)
Professional Experience
School Bus Driver
Greenup County Board of Education - Greenup, KY
August 2015 - May 2025
- Safely transported students to and from school and extracurricular activities while maintaining discipline and a safe environment.
- Conducted daily vehicle inspections and reported maintenance needs to ensure roadworthiness.
- Maintained consistent communication with parents, school staff, and transportation supervisors.
- Upheld strict adherence to safety protocols, state transportation regulations, and district policies.
School Bus Substitute Driver
Bloom-Vernon Local Schools - South Webster, OH
August 2014 - May 2015
- Served as a substitute driver, covering routes as needed for regular and special education students.
- Responded to short-notice schedule changes with professionalism and reliability.
- Ensured safe and timely transportation in compliance with state and district safety guidelines.
Customer Service & Ramp Agent
U.S. Airways Express - Huntington, WV
August 1999 - November 2000
- Provided customer assistance with reservations, check-in, gate boarding, and baggage claim services.
- Performed ground operations including aircraft de-icing, baggage handling, and cleaning aircraft between flights and overnight.
- Operated gate systems for passenger boarding and coordinated closely with flight crews to maintain tight turnaround schedules.
- Demonstrated flexibility by covering multiple operational roles at a small regional airport with limited staff.
- Maintained FAA safety standards and delivered professional service under high-pressure conditions.
Front Desk Clerk
Ramada Inn - Portsmouth, OH
October 1997 - August 1999; January 2000 - May 2000 (concurrent with U.S. Airways Express)
- Managed guest check-ins and check-outs, handled reservations, and provided concierge services with a focus on customer satisfaction.
- Operated multi-line phone systems and reservation software to coordinate room availability and assist with guest needs.
- Handled payments, balanced cash drawers, and prepared shift reports.
- Trained and mentored new front desk staff, ensuring consistency in service quality and hotel procedures.
- Maintained a professional and welcoming front desk environment, even while working dual roles in hospitality and airline service.
Education
High School Diploma 1993
Portsmouth East High School, Sciotoville, Ohio
Some College
Shawnee State University 1993-1994, 1996-1999
Elementary Education and Business classes
Portsmouth, Ohio
Ohio University Southern Campus 1994-1996
Travel and Tourism
Ironton, Ohio
Certifications & Training
- CDL License with Passenger & School Bus Endorsements
- Customer Service Training
- Basic First Aid/CPR
Travel Agent Training: Destinations, Booking Reservations, Create Itinerary for group trips
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