Customer Service Educational Support
Resume:
Maria Vazquez
********@*****.***
Professional Summary
Dedicated and bilingual (English/Spanish) professional with a strong background in educational support and customer service. Eager to bring my strong communication skills, attention to detail, and dependable work ethic to a customer service or receptionist position. I am highly motivated, willing to learn, and ready to take on new challenges in a dynamic environment. Committed to providing excellent service, supporting team goals, and ensuring a positive experience for all clients and visitors.
KEY SKILLS
Customer Service & Communication:
• Fluent in English and Spanish, with proven ability to communicate effectively with diverse individuals.
• Strong verbal and written communication skills, able to engage with people in a calm and professional manner.
• Experienced in resolving customer inquiries and providing exceptional service in fast-paced environments.
Multitasking & Time Management:
• Able to manage multiple tasks simultaneously while maintaining high attention to detail.
• Proven ability to prioritize responsibilities and meet deadlines in demanding situations.
• Skilled in coordinating activities, events, and managing schedules effectively. Teamwork & Collaboration:
• Collaborative team player with experience working in diverse and dynamic teams.
• Skilled at contributing to group efforts and supporting colleagues to achieve common goals.
• Willingness to assist wherever necessary to ensure smooth daily operations. Adaptability & Problem-Solving:
• Flexible and adaptive to changes in the work environment, with a solution-oriented mindset.
• Capable of handling new challenges with confidence and maintaining a positive outlook.
• Experience in reacting productively to change and adjusting plans as needed. Organizational & Clerical Skills:
• Experience in maintaining records, organizing materials, and managing office duties.
• Proficient in scheduling, inventory management, and assisting with administrative support tasks.
• Skilled in handling sensitive information with confidentiality and discretion. Safety & First Aid:
• CPR, CPI, and First Aid certified, with experience maintaining safety protocols and supporting emergency procedures when necessary.
RELEVANT EXPERIENCE
Teacher Assistant -Southwest Key Programs August 2014 – February 2025
• Supported teachers in curriculum implementation, ensuring smooth classroom operations.
• Provided one-on-one and group instruction to students, adapting materials for different learning needs.
• Supervised students during educational and extracurricular activities, ensuring safety and engagement.
• Coordinated educational events and activities, enhancing students' developmental growth. Youth Care Worker -Southwest Key Programs April 2015 – November 2015
• Provided care and supervision for youth, ensuring a safe and supportive environment.
• Assisted with the development of social and emotional skills through structured activities.
• Monitored and supported youth during daily activities, ensuring well-being. English Teacher-Instituto Americano De Caborca September 1992 – June 2014
• Developed and delivered lesson plans for English language learners.
• Managed classroom activities, ensuring a positive and focused learning environment.
• Communicated regularly with parents to discuss student progress and concerns.
• Supervised and ensured the safety of students during all school activities. EDUCATION
• University of Sonora – Bachelor’s in English (1999)
• Centro de Educacion para Adultos – ESL Teaching for Adults (2018) CERTIFICATIONS
• CPR, CPI, and First Aid certified.
ADDITIONAL SKILLS
• Basic computer skills (MS Office, Google Suite, etc.)
• High level of dependability and a strong work ethic
• Ability to thrive in fast-paced environments and manage high volumes of work
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