Senior CSR Specialist HCLTECH

Sara Adams

Customer Service & Office Administrative Professional

Dedicated professional with over 10 years of customer service

expertise and more than 15 years in office administration. Highly

skilled in multitasking, detail orientation, and maintaining

organization in fast-paced environments. Demonstrates

exceptional ability to think quickly and effectively manage

stressful situations. Proficient with a typing speed of 70 words

per minute, ensuring efficient and accurate documentation.

@) 704-***-****

PROFESSIONAL SUMMARY

************@*****.***

*~ Over 10 yeas of customer service expertise.

144 Thelma L

saan NC 28016 *& — More than 15 years In office administration.

EXPERIENCE EDUCATION

Senior CSR Specialist - HCLTech GED

* — Managed inbound customer calls promptly and

professionally, ensuring high levels of customer Gaston College Graduated: 1988

satisfaction.

* Responded to customer inquiries and emails in a timely

and courteous manner, addressing concerns and providing

accurate information. SKILLS

* Effectively handled customer complaints, comments,

suggestions, and product inquiries, resolving issues to the * Project Management

satisfaction of all parties involved. ok Marketing

*k Implemented effective solutions to promptly resolve * Supervising

customer issues and ensure a positive customer * Office Management

experience. * Typi

yping

Assistant Project Manager - Right Now 2011 * Customer Service

Contractors * Account Management

%* Directed daily office operations encompassing filing * Quickbooks

systems, phone communications, accounting tasks, *k Accounts Payable

* and advertising initiatives. * Sales Support

Coordinated material procurement, managed %* Organization

insurance claims, and conducted job costing for all

projects, ensuring accurate financial oversight and

operational efficiency.

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