Customer Service Front Desk

Victoria Hong-Long

754-***-****

*********@*****.***

Margate, FL

Objective

Dedicated and customer-focused professional with experience in front desk operations, customer service, and administrative support. Skilled in handling customer inquiries, managing payments, and ensuring a smooth guest experience. Strong organizational abilities with a background in call handling, email correspondence, Microsoft, spreadsheets and document management.

Work Experience

Tori M Properties – Coral Springs, Fl

Real Estate Agent Assistant (01/2022-Present)

• Monitor calls, text & emails

• Maintain system for filing documents

• Communication with clients, brokers, title companies, landlords & other agents/agencies

• Search for properties on MLS (Multiple listing service)

• Assist showing properties & hosting open houses

Florida Panthers Ice Den – Coral Springs, FL

Front Office Receptionist (05/2023 – 06/2024)

• Managed front desk operations, including answering calls and aiding guests with inquiries.

• Organized and maintained documents, ensuring efficient record-keeping.

• Aided in email communications and scheduling.

• Membership sales

Xtreme Action Park – Fort Lauderdale, FL

Front Desk Attendant / Customer Service Representative (05/2024 – Present)

• Greet and assist customers, ensuring a welcoming environment.

• Handle guest transactions, reservations, and inquiries efficiently.

• Completed customer service training to enhance communication and problem-solving skills.

Skills

• Front Desk & Reception Operations

• Customer Service & Conflict Resolution

• Phone & Email Correspondence

• Scheduling & Reservations

• Sales & Upselling Techniques

• Document Filing & Organization

• Cash Handling & POS Systems

• Team Collaboration

• Manage incoming customer calls

• Proficient computer skills (Microsoft, Excel, Spreadsheets)

Certifications

• Xtreme Action Park Customer Service Training

• ESB (Entrepreneurial & Small Business) Certification

• PMI (Project Management Institute) Certification

Education

Coconut Creek High School – Coconut Creek, FL

Anticipated Graduation: June 2025

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