Customer Service Front Desk

Tammy Barrette

Athens, AL *****

*************@*****.*** 530-***-****

Professional Summary

Detail-oriented, punctual, and dependable professional with extensive experience in customer service, hospitality, retail merchandising, and administrative roles. Recognized for a strong work ethic, quick adaptability, and the ability to work well both independently and within a team. Excellent communication skills and a proven track record of managing responsibilities efficiently.

Work Experience

Night Auditor / Front Desk Clerk

Sure Stay by Best Western – Sacramento, CA January 2024 – Present

●Perform nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies.

●Run and generate daily reports, including revenue, occupancy, and billing, to ensure proper hotel accounting.

●Handle cash, credit card, and electronic payments, balancing the register at the end of each shift.

●Process and settle credit card transactions and resolve any discrepancies in billing.

Retail Merchandiser

Driveline Retail Merchandising – Yuba City, CA Mar 2019 – Dec 2023

●Executed store resets, ensuring merchandise displays were aligned with planograms and company standards.

●Organized and stocked shelves with products, ensuring proper signage, labeling, and placement to optimize sales.

●Conducted inventory audits and managed stock levels to ensure product availability and minimize overstock.

●Assisted in the implementation of promotional displays and seasonal product setups, driving customer engagement and sales.

Assistant Manager - Lead Bartender

Bungalow Bar – Gridley, CA Mar 2011 – Feb 2019

●Supervised and trained bar staff, ensuring efficient and high-quality service in a fast-paced environment.

●Managed daily bar operations, including inventory control, ordering supplies, and ensuring compliance with safety and health regulations.

●Ensured excellent customer service by interacting with guests, addressing concerns, and resolving complaints promptly.

●Oversaw cash handling procedures, including reconciling the register and processing payments accurately.

●Coordinated with management to develop and implement promotional strategies to increase sales and customer engagement.

Assistant Manager Warehouse

Riebes Auto Parts – Yuba City, CA Feb 2005 – Feb 2011

●Supervised daily warehouse operations, ensuring timely and accurate order fulfillment and product distribution.

●Managed inventory control, conducting regular audits to maintain accurate stock levels and reduce discrepancies.

●Coordinated shipping and receiving processes, ensuring all shipments were processed efficiently and on time.

●Implemented safety protocols and ensured compliance with OSHA standards, minimizing accidents and injuries.

●Assisted in managing accounts payable and receivable, processing vendor invoices, and overseeing billing procedures.

●Handled payroll processing for warehouse staff, ensuring accuracy and timely distribution.

Education

Associate’s Degree in Legal Studies

Butte College – Oroville, CA Aug 2022 – PresentSkills

●Inventory Control Customer Service Merchandising

●Bartending Accounting (AP/AR, Payroll) POS Systems

●Supervising QuickBooks Guest Services

●Retail Sales Shipping/Receiving Clerical Support

●Strong Communication & Organizational Skills

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