Accounting Specialist Customer Support
Resume:
Georgia Franklin
Accounting Specialist Baltimore, MD 21223 *****************@*****.***
Accounting specialist that has over 20 years of experience in account receivables and benefit accounting.
My background goes as follows: Community College of Baltimore County, Coppin State University and University of Baltimore. My undergrad degree is in Sociology and my master’s degree is in Humans Service Administration with a minor in Nonprofit Law.
As an accounting specialist I have worked in various industries such as sales, fraud investigations, spice, carpet, imports and maritime industry. I have always brought an abundant energy, creativity, dedication and personal knowledge to my work. I continuously look forward to expanding my knowledge and experience with each opportunity that presents itself.
Work Experience-Contracted through Aston Carter
Collect Analyst
William Scotsman Mobile Mini
October 2024-Present
Coordinating collection calls and also work with customers to make payment plans happen. Collect pertinent documentation in regards to disputes and unpaid statements, helping to determine both creditworthiness and acting as a middle man between providers and customers. Managing my collection portfolio with daily phone calls, documenting daily collections activity. Researching account and billing disputes and escalating the matter if necessary. Working closely with customer support, sales in order to collect account receivables.
Office Support Specialist-Contracted through Robert Half International
NAACP
February 2024-May2024
Auditing NAACP local Chapter units making sure their AFR’s (Annual Financial Review)are financially compliant with their charter standards. Monitored and responded to UFImailbox inquiries on AFR submittals. Through working in SalesForce, reviewed units AFR submittals and bank statements in order to make sure their beginning and ending balances they were reporting matched. Informing units that had discrepancies in their reporting what their beginning and ending balances were and what their expenses and income should show to match their bank statements.
Cashier
Maryland Department of Transportation-Towing Division-Contracted through Robert Half International
November 2023-January 2024
Processing the release of stolen vehicles, by processing payment over the phone when the public is paying for the release of their vehicle. Payments taken by phone are processed after an MVA check of their tags are done. Then if any outstanding tickets or moving violations are accessed, they will be added to the fees incurred while the vehicle is at the impound lot. If customers are arranging for their vehicle to be picked up because it was damaged when brought into the impound lot, then the cashier will call the tow company listed on the release slip the schedule a pickup of the vehicle.
Accounts Payables
Maryland Insurance Administration March 2022-May12-2023- Contracted through Robert Half International
Date stamping all request as they must be completed within 48 hours of receiving them. Coding the request and entering them into the FMIS accounting system. Logging reports onto spreadsheet with assigned document number. Contacting insurance companies to notify them of their refund and expected arrival of their payment. Once reports have been approved, I upload transmittals to the State's E-Book system and transmit to Comptrollers department for payment.
Accounting Assistant
Gray & Son Construction March 2021-February 2022-Contracted through Robert Half International
Payroll duties consists of data entry of weekly payroll using a combination of manual time sheets and automated data in accurate and timely manner. Back-up for payroll in absence of the Payroll Specialist. Accounts Payable duties consisted of matching, coding, entering and preparing invoices for payment processing. Assist in preparing the weekly check run including the distribution of payroll checks. Balanced vendor statements against all AP records and rectify and inconsistencies in on a monthly basis. Initiated the follow up on any delinquent items and collected and complied tax information for 1099 vendors
Tier III Unemployment Claims Adjudication Specialist
Solid State Operations - Boise, ID June 2021 to September 2021-Contracted through Robert Half International
Maintains and understand the regarded updates to policy and practices for unemployment compensation in the state of Hawaii.
Familiar with the policy and practices for special programs related to unemployment compensation Communicate via chat or telephone with claimant(s) who are contacting Hawaii’s Department of Labor to determine the status of their claim, to request assistance with filing a weekly claim certification.
Provide additional instructions via chat and or telephone to clarify existing instructions for claimant regarding and unemployment compensation claim.
Resolving, erroring out, and clearing issues erroneously/accidentally set by claimant(s) during their weekly claim certification as directed by management.
Contact divisions, units or employees of Hawaii or adjudication team on behalf of the claimant as needed and deemed appropriate.
Team Lead/Auditor Unemployment Claims Adjudicator
Alorica-Contracted through Aston Carter
April 2021 to June 2021
PROMOTION
Diligently auditing unemployment claims before they are processed.
Once determining the claims are ready for process, the claim will be passed on to Quality Assurance department for approval.
Assisting adjudicators and coaching them on how to process special claims or claims that have errors Monitoring adjudicator calls with claimants and critiquing them on the call afterwards if error were made. Attending mandatory meetings regarding new restrictions, new policies, and new directives on processing claims.
Verifying that adjudicators have all of the relevant and critical facts & documents before adjudicating the claim.
Reviewing Reasonings ad findings and enter additional reasoning if necessary
Unemployment Claims Adjudicator
Alorica-Contracted through Aston Carter
December 2020 to April 2021
Reviewing unemployment claims
Determining eligibility for benefits primarily through outbound calls and email correspondences. Answering questions for claimants regarding their unemployment
Answering questions for employers regarding the claimant's unemployment claims Assisting teammates in reviewing unemployment claims
1 on 1 assistant to teammates that are unsure of how to process unemployment claim issues.
Accounts Receivable Specialist
Smith & Nephew - Columbia, MD March 2019 to May 2020-Contracted through Robert Half International
Reconciling accounts that are past due
Performed administrative tasks, such as sending monthly statements and missing invoices to customer Sending invoices and statements to accounts daily
Handling accounts that are having issues with payments and invoices
Reviewing accounts that are payment plans to make sure all payments are made according to the payment plan contract.
Preparing accounts for write-offs Training new contract workers in A/R
Researching and resolving account discrepancies
Student Intern- Coppin State Internship Program
Stillmeadow Church - Baltimore, MD September 2019 to December 2019
Assisting Program Director with the Turn Around Tuesday Program (TAT), Learning about the new hires for the Turn Around Tuesday Program.
Observed and participated in several of TAT's new hire orientations.
Accounts Receivables Specialist/Collections
Robert Half International Inc - Hunt Valley, MD June 2012 to October 2017
Professional Contracting Engaging in the following industries
Job Board Internal Collector Carpet Spice Large Events Non-Profit Medical Auto Auction
Accounting Clerk
Robert Half International Inc - Towson, MD August 2016 to October 2016
Accounting Clerk Duties:
Supporting accounting operations by filing documents; reconciling statements; running software programs.
Reconciling processed work by verifying entries and comparing system reports to balances.
Charging expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries Paying vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.
Paying employees by receiving and verifying expense reports and requests for advances; preparing checks.
Maintaining accounting ledgers by verifying and posting account transactions.- Verifying vendor accounts by reconciling monthly statements and related transactions.- Accomplishing accounting and organization missions by completing related results as needed.
Payroll Clerk Duties:
Updating payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.
Determining payroll liabilities by calculating employee federal and state income and social security taxes. Resolving payroll discrepancies by collecting and analyzing information.
Providing payroll information by answering questions and requests.
Maintaining payroll operations by following policies and procedures; reporting needed changes. Maintaining employee confidence and protecting payroll operations by keeping information confidential.
Office Administrative Job Duties:
Assisting office staff in maintaining files and databases. Scheduling appointments for the CEO when needed.
Serving as the go-to for general inquiries and conflicts. Tracking office supply inventory and approving supply orders.
Managing office phones; routing incoming calls and relaying messages as needed.
Accounts Receivable Benefit Coordinator
Marine Engineer Benefits Association - Baltimore, MD December 2001 to October 2011
Received and posted payments to various benefit plans according to specific guidelines of maritime union contracts.
Generated monthly reports on all receivable for completion of quarterly financial statements
Deposited and posted quarterly medical/pension payments for over 900+ retired maritime union members. Determined employment eligibility for health care according to reported employment.
Monitored and reported partial and delinquent payments to pension department for review. Performed research and account analysis to resolve employment and posting discrepancies. Maintained and updated monthly employment verification for union member's medical eligibility.
Verified unreported union members time, wages, and bill participation maritime companies accordingly.
Senior Accounts Receivable Coordinator
Panasonic Company East (PCE) - Glen Burnie, MD June 1992 to December 2001
Provided complete training of all accounts receivable clerks and assisted in the hiring process.
Assist payroll department with entering time, calculating retro pay, researching payroll discrepancies and processing weekly and monthly payroll.
Promoted to team leader and supervised two accounts receivable clerks handling over 300 customer accounts and two-part time clerks that assisted in posting washouts
Responsible for reconciling accounts receivables totaling over $500 million in annual sales, including month end closing.
Reconciled and post entries to general ledger for cash, sales and doubtful accounts
Maintained and verified all of Panasonic Company East's lockbox accounts and government contract accounts.
Maintained bank statement, general ledger entries, and provided necessary backup support for Consumer Sales Budgets (CSB).
Researched and resolved auditing discrepancies related to accounts receivable and provided results to management.
Worked closely with credit department to resolve proof of delivery discrepancies and shipping reimbursements.
Provided supporting back up for credit department during audit season in credit and collections for national accounts.
Education
Masters Degree in Human Service Administration Coppin State University & University of Baltimore - Baltimore, MD August 2017 to May 2020
Bachelor of Science in Sociology Coppin State University - Baltimore, MD August 2013 to May 2017
Skills
Account Analysis
Financial Reporting
Financial Statement Prep
MS Office
MS Word
Power Point
Account Reconciliation
Auditing
Bank Reconciliation
Accounts Receivable
General Ledger Accounting
Journal Entries
General Ledger Reconciliation
Accounts Payable
Microsoft Excel
Data entry
English
Accounting
GAAP
Financial analysis
Administrative experience
Links
https://www.jobcase.com/profile/fRnizftV4hUdbfnUrCZgJYv_
Certifications and Licenses
Maryland Notary
November 2020 to November 2024 Notary ID#212488
Assessments
Accounting skills: Bookkeeping — Proficient
November 2018
Measures a candidate's ability to calculate and determine the accuracy of financial data. Full results: Proficient
Work style: Reliability — Highly Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Attention to detail — Familiar
November 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Administrative assistant/receptionist — Familiar
June 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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