Customer Service Information Technology

Shani Harrison

Columbus, GA ***** • 706-***-**** • *****.********@*****.***

Professional Summary

Forward-thinking IT and customer service professional with a proven track record of enhancing customer satisfaction and driving corporate success. Highly motivated and productive in both team environments and independent roles. Demonstrated expertise in customer service, brand identity enhancement, and administrative support. Adept at developing strong rapport with clients, meeting their needs, and employing leadership techniques to create accomplishment-driven workplaces.

Education

MyComputerCareer – Information Technology Security Administration Program

Key Skills

Technical Troubleshooting

Software Installs

PC Hardware & OS Systems

Hardware Configurations

Legal Key

Client/Server Models

OSI Models

VMware Applications

Active Directory

Problem Diagnosis

Mobile Devices

LAN/WAN/VLAN

Update Antivirus Software

Effective Communication

VPN

Technical Summary

Systems: Windows 10 & 11, Mac OS X, iOS, DNS and DHCP, Network, Physical & Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System & Intrusion Detection System

Hardware: Disassemble & Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, Azure, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

Work Experience

Owner Tmagnolias Customize LLC August 2020 – Present

Performed occasional Technical Support for the company, primarily focusing on printers and computers, including remote desktop support using TeamViewer to assist customers with technical issues.

Designed and produced customized business stationery, including letterheads, business cards, and envelopes, for established entrepreneurs and startups, enhancing their brand identity.

Conducted client consultations to understand branding needs and deliver tailored stationery solutions that align with their business vision.

Managed end-to-end project timelines, ensuring timely delivery of high-quality stationery products.

Provided comprehensive virtual assistant services to a non-profit organization, supporting administrative tasks and streamlining operations.

Customer Relations Representative Capital One March 2020 to August 2020

Maintained meticulous records of customer interactions, transactions, inquiries, complaints, and resolutions.

Directed unresolved customer grievances to designated departments for thorough investigation.

Successfully resolved service or billing complaints through proactive engagement and problem-solving strategies.

Verified and implemented necessary changes to address customers' concerns effectively.

Customer Relations Agent Intuit Turbo Tax May 2019 to March 2020

Collected and meticulously entered customer data into federal and state tax returns for meticulous review.

Applied standardized practices, procedures, and company policies to address product and tax support customer inquiries.

Utilized government websites and toolkits proficiently to access and deliver precise information to both customers and clients.

Verified and implemented necessary changes to resolve customers' issues effectively.

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