Project Manager Data Center

Scott Warner

314-***-**** – ***********@*****.*** (remote preferred)

Experience:

• Past 8 years at Charter Communications IT PMO organization as Project Manager managing Data Center consolidation efforts.

• 7 years prior to Charter with experience serving as a Project Manager for Elliott Data Systems; who offers healthcare, identification, and accountability solutions that deliver quality products to nationwide clients. Experience managing implementations of a variety of applications and delivering installation and end user training. Developed training material, manuals and curriculum documentation. Also provided customer support and service of applications. Demonstrated Competencies:

• Possesses exceptional, executive-level communication skills and is able to interact with Hi-Level managers, external clients, as well as technical team members.

• Works in a fast-paced environment and is motivated to do whatever is needed to ensure the project is delivered on time and accurately.

Key Accomplishments:

o QA:Developed Quality Assurance structure and program at Elliott Data Systems. Developed test plans and documentation for all applications. o Data Center migration/consolidation: Data center consolidation effort of medium density data centers to National Data Centers consisting of 150 + applications consisting of customer facing applications to company centric applications. o Application Project Management: Timely delivery of various badging/Emergency Management Incident tracking applications utilizing a SLDC lifecycle. o Reconcile production defects at Charter Communications: Worked with DB team, front end Web Services team and Business Units, to find root cause defects and establish timeline to test and deliver fixes.

o Training: Responsible for the development and delivery of: application learning and development of various PC thick and thin client based applications, e-training/learning via Webex remote desktop technology, on site training, development of training materials

(online and hard copy).

o Customer Support Specialist: Support of several custom applications from, installation, configure, troubleshoot and training.

Skills & Applications

• Applications/languages: Cherwell, HTML, CSS, Java Script, BootStrap, Xcode, SharePoint 2010, MS Project 2013, MS Visio, Xerox DocuShare, MySQL, VBScript, HTML, MS SQL 2008/2005, Webex, MS Access, Excel, Word, PowerPoint, Outlook.

• Operating Systems: Win v11, Win v7, Win XP Pro, Win 2000, Win NT, Mac OSX and Novell v3.x and 4.x

Professional Experience:

Charter Communications 07/2014 – 09/2022 (Retired 9/1/2022) Project Manager

Manage data center migration effort consisting of migrating 200+ applications of various complexity.

• Responsibilities:

o Setup discovery meetings with Application owners and SME’s. Gather information and specifications regarding their application in preparation for migration. o Coordinate meetings with Net OPS, Virtual OPS, Firewall and Load Balance teams. o Work with respective teams to migrate applications on maintenance windows, engage teams to perform various tasks, DNS, Load balance, firewall, ITSOC. o Plan and track all phases of the project.

o Maintain Budget Trackers for multiple projects.

o Excellent time management and organizational skills o Develop and maintain Project Plan via MS Project and Clarity, Key task configuration, timeline, dependencies, dates, next steps, project diaries. o Excellent organizational skills, and scheduling and setting agendas with key resources. Wells Fargo Advisors 06/2013 – 4/25/2014

Project Coordinator

Projects consisted of existing Wells Fargo FA application changes to current applications to new application development. Working closely with Business Program Manager through SDLC process, Development, Testing groups through all phases.

• Responsibilities consisted of:

o Supported 5 projects consisting of Low Risk to High Risk ($1.25M+) projects. o Resource forecasting (40-50 people) onshore and offshore resources and vendors. o Work with PM to establish timeline on project.

o Mid-month and end of month variance reporting.

o Coordinate meetings for Kick Off meetings, touch point status meetings, daily testing meetings, captured notes/minutes and distributed to group. o Work with WFA systems: STAMP and FMT to enter forecasts and report variance. o Also worked with WFA systems: PlanView and PMUWS for project reporting, progress and status, upload artifacts for projects.

o Other responsibility: Monitor and checked all group projects (16) WFA process called “TPM” TOG Project Methodology, a process that monitored regulatory reform guidelines and standards for projects to adhere to in the event of post project audits. Held and ran monthly TPM meeting for the group, discussed project soon to implement and discuss any artifacts that needed to be addressed, updated, added, corrected, approved etc. Worked closed with project reviewers to monitor all group projects. Express Scripts 01/2013 – 06/2013

Project Manager

Worked on migration projects of multi-tier Express Scripts customer (and DoD) data to a common platform upon the Medco acquisition. Projects impacted the Department of Defense members of Express Scripts.

• Current projects were utilizing waterfall methodology.

• Worked with Business to evaluate High Level Requirements in Analysis Phase.

• Worked with Development and QA to establish “Level of Effort” for every group.

• Resource forecasting in Analysis Phase.

• Design specifications with Development Group to obtain Detailed Level Design for designated applications.

• Develop Project Plan from Analysis to Implementation and Warranty with designated delivery dates.

• Managed and allocated resources for projects through Express Scripts Resource system.

• Tracked and managed resource time and hours through Express Scripts VPMi system.

• Working project(s) through: Intake, Analysis, Design, Development, QA, User Acceptance and Implementation phases.

• Work to the project scope via MS Project and coordinated scheduled conference calls via Adobe Connect sessions to track, gauge and maintain every phase to its completion and sign off.

• Worked with QA to manage and work through code defects.

• Making “scope reservations” to deliver applications to designated “Go Live” date.

• Work with Audit Control through Development and QA phases of the project to ensure artifacts are in compliance.

Elliott Data Systems (St. Louis, MO) 03/06 – 3/2013 Project Manager

Badging and Credential Emergency Management Tracking application. The primary focus and growth in the last several years has been in the Healthcare industry. Two products offered are: an Emergency Management application that tracks medicines distributed to individuals in an emergency incident situation—primarily for public Health Departments; and another product that is implemented in hospitals which is a secure medicine/narcotic distribution drawer/unit product that is located in the patient’s room – the solution can be stand alone or Server based. Worked directly with clients, IT and vendors from Pre Sales, planning to implementation and training to successful completion.

• Develop and maintain project plan for solution implementation, timeline as well as resources needed and manage via project management tools such as: MS Project 2010, MS Excel.

• Attend meetings with Development to discuss and assess best logic and workflow for various functions of application and gather requirements.

• Involved with product testing and documentation for debugging of various applications.

• Collaborate with Sales to present solution to prospects and personnel to accurately describe and explain solution as well as concept.

• Installed wireless PC based mobile medical carts at various hospitals located in St. Louis, Illinois and Kentucky. Coordinate with management the logistics of equipment delivery, installation, configuration of equipment, preparing training materials and deliver training to end users.

• Document customer input and feedback about various functions of application and present to Development Manager for future product enhancements or changes.

• Create software installation and training manuals.

• Customer support post-delivery.

Notable Projects:

Health Dept. Emergency Management Medicine Distribution installation The project goal was to implement an Emergency Management Medication Distribution solution for several Health Departments. The solution was a mobile SQL Server based system with multiple thin clients connecting via WIFI and Ethernet that would serve a broad range of patients ranging from 100 – 500 per incident.

• Served as Project Manager for $500K project and worked directly with C-Level client and respective managers. Gathered customer requirements and expectations and developed project plan.

• Worked closely with the Health Department’s Primary Point of Contact throughout the project. Coordinated ad hoc meetings to discuss various aspects of the project and implementation plan.

• Responsible for delivery and overall success of project. Worked closely with our development group to insure application release date would be met which affected installation date. Was also involved in testing application and documenting problems. Would also work through entire testing and debugging process to ensure stability in all platforms.

• Help Desk/Customer Support on all applications.

Health Dept. Asset Management Ordering & Distribution System The project goal was to incorporate a solution that would enable multiple counties to distribute assets with each other, changing ownership of said assets, documenting the entire process and to generate reports of all activities.

• The major accomplishment of the project was that it did not modify or change existing processes, as it incorporated and introduced a new, automated process to the environment. I worked closely with Sales to present the concept to executives through on site, live demonstrations.

• The project allowed the customer to efficiently order and transfer medical assets from partnering counties which increased preparedness for scheduled clinic events as well Emergency Incident type events.

• Reported to all levels of management through the project as well as post project wrap up.

• After completion, provided First Tier (Software, hardware) support on this project for approximately 3 months. After the customer was comfortable with application, support was handed off to Tier I group. On larger scale projects and depending on the client, I would act as First Level of support. This model would be positioned for a maximum level of support to instill customer satisfaction and confidence in the product.

Education:

• Meramec Community College – Study towards Associates degree in Business Training/Certifications:

• CSM Scrum/Agile certification (3/2019)

• Attended Project Management course presented by Fred Pryor.

• Prior Certified Netware Engineer Status with Novell.

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