Customer Service Store Manager
Resume:
Emily N.Mumeh
Contact
**** ********* ** *****,** 75024
******@*****.***
Intro
Hello Sir/Ma’am
My name is Emily Mumeh thank you so much for reading my resume and I hope when your finish reading that I meet the qualifications your looking for.
Have a Blessed time!
Education
College
Collin College
Major: International Business
Received A+ Computer Business
Received a $1200 scholarship
$6000 scholarship to Barry University, Applied got Accepted to Hult International University
Add-on Currently studying
Project management
Experience
2021-2022
Shift Supervisor • Cvs
I was in charge of doing the deposit at night and counting the impress in the morning,I also organize the store, dealt with customers complaints, help train new hires, Planograms in my store and many other cvs stores, Ran shifts for both morning and nights.
2017-2021
Store Manger • Emmy’s Emerald City Car Wash
This company was a small family business Elias Mumeh was the owner and I was his Store Manager the company has been operating since 2014 My duties at the car wash was
Dealing with customers complaints, Customer satisfaction/Service,Inventory, light mechanical work, detailing, sales, hiring team members, paying team members, book keeping, keeping the store clean and organize, deposits, Advertisements/ marketing, training staff members.
2022
MIT/Sales • Super Star Car Wash
I was a manager in training to be a Assistant Manger or Site Manager then later on I switched to being a Sales member Ive been making about $200 on average a week in sales and we get about 300 cars that come in daily. I’m looking forward to growing and expanding to bigger locations to show off my skills and make some sales.
2023
, FedEx Office - Assistant Store Manager
Duties including shipping and production which included learning things like fax,, scan, make copies, produce posters, sign board. Im in charge of delegating jobs to other coworkers, reading Back-office financials morning and closing financials, KPI reports (Key performance indicator) payment machine audits, Sqi scoreboard (Service Quality Indicator), asset management, and 3rd party payouts, Tech returns and safety procedures, inventory management including, stock count, ordering, consumable conservation, marketing management including setting up for the new month period, sales tag, store promotions, inventory. Customer service satisfaction, attending monthly virtual meeting, workshops, leadership academy, IT courses I’m currently taking provided by FedEx are CompTIA A+, Microsoft Azure, Business Strategy, DevOps with Docker.
2024
Zips – Lead Customer Service Manager /Sales
My Duties Included – Preforming Opening and Closing Task, Helping Customers with their accounts (Canceling,Changing status,) Making Daily Sales Goals, Providing information to Customers about our products, delegating Coworkers, Providing the best customer service.
Key Skills
Marketing +3 yrs
Sales +4 yrs
Management +5 yrs
Word,Excel,PowerPoint +6 yrs
Customer Service +5 yrs
Bookkeeping +3 yrs
Communication skills +5 yrs
Organizational skills +5 yrs
Problem-solving abilities +5yrs
Communication
Im really big on Communication
I’ve been handling customers since I started working at sixteen. And they never change. I give the most positive action to every negative reaction.
I’m very honest to what I’m doing and I put my all I give collaborative ideas with my fellow employees and supervisors to make sure I’m doing good in the tasks they give me I want to show all my abilities and be the person I am a people person hearing concerns and getting it straightened as soon as possible.
When it comes to sales I study what the product offers and tell my customers everything they will receive and get straight to the point. I’ve gotten many compliments about my sales pitch and I’m very happy that I’m doing good in something that’s important to me. It gives me the courage that I can be in a more professional business and be able to keep up with the experts.
Leadership
I’ve been in the leadership role for three years now and the few things that I keep in mind is everyone is watching me I have to set up a good foundation with the people I’m “leading” so they don’t go astray. So when they are working with other supervisors that they are doing the correct job for the task. I treat everyone the same and I’m not biased even though I’m very friendly with my coworkers I treat them as equals but still letting them know I am I’m in upper management I see that is the best way for me to lead because who wants to work with someone that is difficult . I care for everyone and that is what I expect for my other coworkers to do because if the team can’t get along they will never win and that has help me to the point I am now.
References
Elias Mumeh – owner of Emmy Emerald City Car Wash
Closing
Again thank you for reading my resume I hope you enjoyed reading it and hope that you will consider me for the position and blossom in your company Have a great and a blessed day Thank you .
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