General Manager Services

David Ray

** ****** ******, ********, ** *****

423-***-**** *************@*****.***

PROFESSIONAL EXPERIENCE

**/**** – Present Fazoli’s Fort Oglethorpe, GA

General Manager

Annual Sales Volume: $2MM

• Hired in as General Manger.

• Daily maintenance of PNL statements and unit performance.

• Managed inventory and purchases, daily operations and daily deposits.

• Designed and implemented employee schedules to ensure full and efficient operational coverage, personally picking up shifts to cover in gaps.

• Maintained health code guidelines.

• Coaching employees on daily tasks to maintain morale, motivation and a positive working environment.

(Reason for looking: Looking for upscale/casual A+ dining. Originally joined because a close contact became Regional Director and recruited over but realized the concept isn’t a good fit.) 1/2018 – 04/2023 Firebirds Wood Fired Grill Chattanooga, TN General Manager

Annual Sales Volume: $4MM

• Hired in as Services Manager. Promoted Bar Manager and then General Manager.

• Unit sales volume of $2,600,00 in 2018. Increased to over 4,000,000 in 2023 achieving a 53.8% increase from start date.

• Labor cost maintained at 18%.

• Alcohol cost of 27% brought down to under 23%.

• Turnover at 160% in 2018. Brought down to and maintained at 70% during last full year as GM.

• Customer Surveys improved to over 4.4 out of 5.

• Trained and developed 4 employees to become managers.

(Reason for leaving: Close contact became Regional Director for Fazoli’s and recruited over to join his team.)

12/2013 – 01/2018 Outback Steakhouse Chattanooga, TN 03/2006 – 08/2008 Outback Steakhouse Chattanooga, TN Services Manager, Kitchen Manager, Bar Manager

Annual Sales Volume: $3.5MM

(See below for ’08-’13 gap – Took promotion with Panera)

• Hired in as Services Manager. Promoted to Kitchen Manager and then Bar Manager.

• Unit sales volume of $2,850,00 in 2014. Increased to $3,500,000 by January 2018 achieving a 22.8% increase from start date. Approximate 5% annual increase for each year of management.

• Labor cost maintained at 17%

• Food cost maintained at 27%

• Bar cost maintained at 21%

• Catering and special events growth over 10% for 2016 and 2017.

• In 2008 awarded manager of the month for the whole company.

(Reason for leaving: Opportunity to join more upscale concept in Firebirds was presented and wanted to make that next step in his career as a GM for an upscale establishment.) 09/2008 – 11/2013 Panera Bread Chattanooga, TN

General Manager

Annual Sales Volume: $2.5MM

• Hired in as Services Manager. Quickly promoted to General Manager.

• Relocated to Daphne, AL to take on GM promotion and assist with expansion (franchise bought the store). Increased sales over 12% while GM of Daphne location.

• Relocated to Dalton, GA to open another location. Sales increased over 6% each year as GM of Dalton location.

• Catering business accounted for over 15% in sales.

(Reason for leaving: Recruited back to Outback by close contact.) 04/2000 – 04/2006 Applebee’s Chatanooga, TN

General Manager

Annual Sales Volume: $3MM

• Hired in as a Bartender. Worked up to Bar Manager, Kitchen Manager and General Manager.

• Maintained Best in Region alcohol (BWL) cost under 19%.

• General Manager of a Training Restaurant location. Trained and developed new managers for the company.

• Secret shopper scores over 4.6

(Reason for leaving: Presented with opportunity to join Outback and viewed as a step towards more upscale dining.)

EDUCATION

Associates of Arts and Sciences Truitt McConnell Cleveland, GA HS Diploma Cherokee Highschool Canton, GA

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