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Patient Care Customer Relations

Location:
Bakersfield, CA
Salary:
Neg
Posted:
May 12, 2025

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Resume:

Brian McDougal, Phlebotomist

Bakersfield, *****, USA, 562-***-**** CELL, *************@*******.***

Summary

Dedicated phlebotomy tech in training with comprehensive experience in customer relations and a background in medical technology. Over 10 years of experience in various support roles, demonstrating proficiency in safety protocols and attention to detail. Skilled in handling equipment and maintaining accurate records, further enhanced by a commitment to quality patient care. Ready to contribute effectively to a dynamic team, ensuring accurate and safe blood collection processes.

Work Experience

08/2024 – Present

Course Marshal/Starter, Dovan Bros. Golf Courses

Bakersfield, USA

Facilitated tournament setup and operation by providing support for various tasks as needed.

Welcomed players warmly upon arrival at the course and addressed their inquiries promptly.

Monitored event timings to ensure compliance with regulations and adherence to preset schedules.

Resolved customer complaints and disputes swiftly and professionally, enhancing overall customer satisfaction.

Exemplified outstanding communication skills in interactions with both customers and colleagues.

Maintained the golf course by repairing divots on tee boxes, fairways, and greens.

Assisted in the cart barn during slower play periods, ensuring efficient operations.

01/2021 – 06/2022

Senior Warehouseman, AMTEC Human Capital

Chino Hills, USA

Ensured compliance with OSHA safety standards through thorough cleaning and maintenance of the warehouse.

Supervised the upkeep of warehouse equipment and infrastructure, proactively identifying and coordinating repairs and replacements.

Revamped warehouse layout to optimize space utilization and enhance operational efficiency.

Maintained timely and accurate logs for internal reporting and tracking of material movements.

Kept documentation and records current, preventing errors in processing and delivery.

Operated equipment such as pallet jacks and hand trucks to transport heavy boxes effectively.

Labeled products, rotated stock, and arranged merchandise for an appealing display.

Executed precise inventory management by pulling merchandise from storage and documenting quantities.

06/2006 – 01/2022

Forklift Operator, Kelly Services

Troy, USA

Operated forklifts in strict adherence to OSHA guidelines and company policies.

Ensured the safe and efficient operation of equipment to prevent damage to items and minimize workplace injuries.

Unloaded and organized materials by skillfully maneuvering lifting devices.

Maintained clear visibility of work areas while maneuvering the forklift safely and adhering to appropriate load rates.

Prepared pallets for shipping by wrapping them in plastic and attaching merchandise tags.

Unloaded materials at designated locations, optimizing project availability.

Efficiently processed orders by removing them from storage, wrapping them, and staging for shipment.

Maintained accurate records of materials moved within the warehouse to ensure smooth operations.

Collaborated with other lift truck drivers and production personnel to ensure efficient order processing.

Conducted equipment inspections for defects and performed necessary repairs or maintenance.

Applied strapping and bracing techniques with proper balancing to prevent load shifting.

Completed regular cycle counts and monthly inventory audits.

Utilized equipment such as Pulling Bars and Cranes to manage excess materials and support recycling initiatives.

02/2004 – 08/2017

Magnetic Resonance Tech, Synergy Staffing

Castro Valley, Ca., United States

Ensured compliance with road laws and promoted rider safety in the role of Road Captain.

Maintained order during meetings and ensured compliance with clubhouse by-laws as Sergeant-at-Arms for over ten years.

Education

02/2000 – Present

American College of Medical Technologies

Certificate, Magnetic Resonance Technologist

Gardena, USA

04/2012 – 08/2014

Colorado Technical University

Associate of Science, Business Administration

Denver, USA

Skills

Hazardous Materials

Customer service

Problem-solving aptitude

Material Quality Control

Forklift Operation

Logistics Coordination

Operations Planning

Reliability and consistency

Excellent communication skills

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