Customer Service time management problem solving

Amanda Morris

Personal details

Name

Amanda Morris

Email address

**************@*****.***

Phone number

256-***-****

Address

***** *** *** *******, **

35620

***** *******

Skills

Computer literacy

Verbal Communication

Written Communication

Problem solving

Customer Service

Time Management

Profile

Remote Customer Service Professional with 5 years dedicated to enhancing client experiences and resolving inquiries efficiently. Skilled and awarded in communication and problem-solving. I focus on building strong relationships that drive customer satisfaction. Eager to contribute my expertise in a dynamic environment where I can help improve service quality and foster client loyalty. Education

Aug 1998 - May 2001 High School Diploma

Athens High School, Athens, Al.

Employment

Sep 2020 - Feb 2025 Remote Customer Service Representative Adtran Inc., Remote

Worked from home and successfully achieved an

85% call closure rate (answered vs. transferred)

over 11 months consecutively.

Provided basic technical support for clients on a

wide range of company products, resolving

issues at a 90% rate.

Consistently exceeded monthly customer

satisfaction goals, earning a 4.8/5 average

customer feedback score.

Resolved customer inquiries and complaints

across multiple communication channels.

Received the "Customer Hero" award for

exceptional service and feedback.

Oct 2015 - Sep 2020 Assistant Manager

Dollar General, Athens, Al

Led customer service and daily operations,

enhancing store efficiency and customer

satisfaction.

Supported store manager in staff scheduling and

training, fostering a compliant and safe work

environment.

Oversaw daily cash handling procedures,

including high-value bank deposits,

demonstrating strong financial responsibility.

Jul 2008 - Oct 2015 Medical Receptionist

Younger Skin of Huntsville, Huntsville, Al.

Welcomed patients ensuring a positive first

impression and smooth office flow.

Managed patient records and appointments,

enhancing organizational efficiency.

Handled high-value cash co-payments

accurately, maintaining financial integrity.

Scheduled appointments and updated patient

paperwork, billing information, and office

calendars.

Answered calls and emails regarding

appointments and clinic hours and returned

messages within 24 hours.

Contact this candidate