Mental Health Substance Use
Resume:
Robin O’Donnell
Chester, PA 19013
***************@*****.***
OBJECTIVE
Passionate and talented listener and communicator with seven years experience working in various treatment environments helping those with both substance use and mental health disorders. Seeking a position to utilize strong interpersonal skills and understanding of addiction dynamics in a supportive environment for clients to achieve lasting sobriety.
EXPERIENCE
Blueprints for Addiction Recovery, Inc., Lancaster PA Intake Residential Technician
JANUARY 2025 – APRIL 2025
Prepared documentation in client charts for scheduled daily admissions
Welcomed all new clients upon arrival and explained intake process
Searched client and all belongings carefully and thoroughly prior to admission evaluation
Conducted urine drug screen analysis and breathalyzer to all clients upon arrival
Met with clients individually, oriented them to the program and answered any questions or concern
Columbia Diner, Lancaster PA — Server
JUNE 2024 – JANUARY 2025
● Multitasked effectively during peak hours, managing multiple orders and ensuring timely service to all guests.
● Operated POS system to process orders and payments efficiently, accurately handling cash and credit card transactions.
● Completed side work duties ensuring things were properly stocked, organized and cleaned.
● Assist co-workers and managers by running all food to ensure each shift was running smoothly and ensure guest satisfaction. SKILLS
● Communication skills
● Active listening skills
● Computer proficiency
● Confidentiality
● Strong Ethics
● Motivational Interviewing
● Crisis Intervention
● Rapport building
● Team player
● Dedicated
● Reliable
Remote, American Income Life - Licensed Insurance Agent JANUARY 2023- MAY 2024
● Provided detailed policy explanations to clients, ensuring they understood coverage terms and benefits.
● Developed and implemented effective sales strategies that contributed to exceeding monthly sales targets.
● Conducted thorough client needs assessments and provided necessary information to Home Office for underwriting and approval. Chili's Grill and Bar Restaurant, Stowe PA— Server/Bartender DECEMBER 2020 - DECEMBER 2022
● Actively engaged with customers, taking orders, making drinks, and creating a welcoming atmosphere.
● Operated POS system to process orders and payments efficiently.
● Multitasked, maintaining tables and working the bar area.
● Resolved customer concerns promptly and professionally. Parkside Cafe, Pinellas Park FL — Server
JANUARY 2016 - NOVEMBER 2020
● Built loyal clientele through friendly interactions and providing exceptional service.
● Mastered POS computer system for automated order taking.
● Maintained high standards of customer service during high volume, fast-paced operations.
Harwood House, Upper Darby PA- Lead Counselor
JUNE 2010 - DECEMBER 2015
● Facilitated both group and individual sessions assisting clients to develop coping mechanisms and techniques to drive behavior modification.
● Completed thorough documentation and detailed charts to summarize all interactions with clients.
● Collaborated effectively with all treatment team members, probation officers and family members of each client.
● Worked closely with each client in developing personal treatment plan goals and helped all clients during their time in treatment to maintain sobriety and achieve action steps on treatment plan.
● Assisted client in preparation for discharge with finding stable housing and outpatient services to sustain long-term recovery outside of treatment.
EDUCATION
Bachelor’s Degree – Psychology and Organizational Development Albright College, Reading, PA (2009-2011)
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