Customer Service Technical Support

Profile Summary

Over ** years of experience in the areas of customer relations, health benefit, eligibility and enrollment specialist. Provider of exceptional customer and technical support with the ability to create a positive work atmosphere while collaborating and supporting team efforts. Detail-oriented and resourceful in completing projects, able to prioritize and multi-task effectively. Confident in ability to learn tasks quickly.

Skills

Leadership

Support Team Effort

Exceptional Verbal and Personal Communication

Accuracy and Attention to Details

Customer Service

Self-Starter

Time Management

Organization and Prioritization

Office Equipment Operation

Scheduling

Type 80 wpm

Microsoft Office Suites

Education

Minneapolis Community and Technical College Present

National American University-Associates Degree in Human Services 2014

Winnetka Learning Center- GED 2003

Professional Experience

Hennepin County, Minneapolis, MN 8/2015 – Present

Office Specialist lll

Process SSIS, Foster Care and Respite payments efficiently.

Identify over-payment errors in the system and escalate to management.

Handle escalated client complaints in a timely manner.

Ensure the department meets expectations by participating in monthly quality review meetings.

Assist in departmental reporting and communication to other departments within Hennepin County.

Perform monthly audits to ensure clients are paid accurately.

Develop and maintain good working relations with internal and external clients.

Onboard new client credentials in Apex to determine benefit eligibility.

Handle the bill tracking system for Mec2 daycare payments, Vendor adds, bus card issuance, and Rep payee check issuance.

Select Comfort, Minneapolis, MN 5/2010 – 4/2015

Customer Service Lead

Fostered repeat customers by providing quick and professional services.

Handled incoming and outbound calls at a professional level.

Built relationships to better understand customer needs or issues.

Implemented work procedures that will enhance the departmental work flow.

Handled customer complaints.

Served as the liaison between the organization and customer service team members to ensure smooth communication.

Meritain Health, Minneapolis, MN

Benefit and Enrollment Specialist 10/2002 – 9/2008

Managed inbound and outbound calls pertaining to members benefit eligibility.

Worked closely with brokers to ensure members complete the enrollment verification paperwork.

Handled escalated calls from members, providers, and brokers in a timely manner.

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