Customer Service Representative
Resume:
DionneMoyer
POBox***
SchuylkillHaven,PA*****
OBJECTIVE DedicatedandpersonableCustomerServiceRepresentativewithover10yearsofexperience resolvingcustomerissues,fosteringloyalty,andimprovingsatisfactionscores.Seekingafully remotepositionwhereIcanleveragemystrongcommunicationskills,problem-solvingabilities, anddisciplinedworkethictosupportcustomerseffectivelywhilecontributingtoaresults-driven team.Committedtodeliveringold-fashionedqualityservicewithmodernefficiencyfroma home-basedsetting.
EXPERIENCE HomeDepot–CustomerServiceAssociate
Pottstown,PA March2021–August2021
● Providedfront-linesupportbyaddressingcustomerconcernsquicklyandprofessionally, escalatingcomplexissueswhennecessary.
● Assistedcustomerswithproductselection,ensuringneedsandpreferenceswere understoodandmet.
● Resolvedbillingandpaymentissuesinaccordancewithcompanypolicy,maintaining accuracyandprofessionalism.
● Usedproprietarysystemsandtoolstotrackinquiries,processtransactions,andresolve serviceissuesefficiently.
BeaconLightBehavioralHealth–BehavioralHealthTechnician McClure,PA October2016–March2017
● Fosteredacollaborativeenvironmentbybuildingstrongworkingrelationshipswithstaff toensurequalitycareforclients.
● Ledandsupportedtherapeuticactivities,groupsessions,andsupervisedoutingsto promoteclientengagementanddevelopment.
● Documenteddailyobservationsandincidentsindetailedreportssubmittedtosupervisors.
● Monitoredclientbehaviorandmentalstatus,reportingsafetyconcernsandabnormal behaviorstonursingstaffpromptly.
DionneMoyer…page2
GrandSportAuto–CustomerServiceRepresentative
Collegeville,PA April2005–December2005
● Handledcustomerinquiriesandcomplaintspromptly,ensuringhighsatisfactionthrough effectiveproblem-solving.
● Performedadministrativedutiesincludingfiling,documentcopying,andmail distributiontosupportdailyoperations.
● Communicatedwithcustomersacrossmultiplechannels—phone,email,and in-person—toprovideconsistentandreliableservice.
EDUCATION AllentownBusinessSchool,Allentown,PA attended2semesters PerkiomenValleyHS,CollegevillePA graduated1997
DaleCarnegiecourseworkforcustomerservice
SKILLS ActiveListening&Communication–Skilledinunderstandingcustomerneedsand deliveringclear,respectfulresponses.
ConflictResolution–Experiencedinde-escalatingsituationsandresolvingcomplaints efficiently.
CRM&Point-of-SaleSystems–Proficientincustomermanagementsoftwareandretail transactionsystems.
TimeManagement–Abletoprioritizetasksandhandlehighcallorfoottrafficwithout sacrificingservicequality.
ProblemSolving–Quickthinkerwithacalmdemeanorunderpressure;focusedonsolutions. TeamCollaboration–Workswellwithcoworkersandmanagementtoensureaseamless customerexperience.
MultichannelCommunication–Comfortableassistingcustomersviaphone,email,chat,and in-person.
AttentiontoDetail–Accurateinhandlingorders,returns,anddataentry. Adaptability–Thrivesinfast-pacedenvironmentsandcanadjusttonewproceduresquickly.
Contact this candidate