Customer Service Representative
Resume:
Phillip Lewis
Houston, TX *****
*******.*********@*****.***
Professional Summary
Highly experienced Healthcare Customer Service Representative with over 2 years of professional experience, serving clients such as Humana and CVS Caremark. Proficient in managing high call volumes, insurance verification, patient scheduling, and EMR maintenance. Skilled in providing comprehensive patient services, including medical billing, Medicaid screening, and resolving patient inquiries efficiently. Possesses strong communication skills and proficiency in Microsoft Office. Willing to relocate to: Harris County, TX
Work Experience
Assistant Sales Manager
Windell’s Auto-Houston, TX
January 2018 to Present
• Assisting the Manger with the sale of cars
• Saved $5,000 in operating costs in the first 60 days by repairing and servicing equipment
• Sold a record number of 14 cars in 1 week
• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Support that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Managed that the store is adequately stocked with company products.
• Performing all duties of the Sales in cases of absence or emergency. Customer Service Representative
Humana-Austin, TX
November 2021 to January 2023
• Managed 300+ inbound and outbound calls daily, addressing inquiries from members and providers.
• Provided comprehensive patient services, including medical billing and Medicaid screening.
• Proficient in Medicare Advantage plan management and insurance verification portals.
• Facilitated patient intake procedures, scheduled appointments, and resolved patient complaints.
• Collected and verified patient information and insurance coverage, ensuring accuracy.
• Maintained patient charts and electronic medical records (EMR), ensuring compliance with regulations. Customer Service Representative
CVS Caremark-Houston, TX
July 2020 to July 2021
• Handled high call volumes, assisting members and providers with inquiries and prescription fills.
• Conducted patient intake procedures, scheduled appointments, and managed patient information.
• Processed credit card payments for medical services rendered, ensuring accuracy.
• Maintained patient charts and electronic medical records (EMR), maintaining data integrity.
• Addressed patient inquires or complaints promptly, ensuring satisfaction and resolution. Education
Bachelor of Business Administration in Business Administration Management Texas Southern University - Houston, TX
May 2011
Skills
• Patient Scheduling
• EMR Maintenance
• 50 WPM Typing Speed
• Customer Service
• Medicare &Medicaid
• Inbound & Outbound Calls
• Microsoft Office Suite
• Medical Billing
• Patient Support
• Insurance Verification
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