Social Media Marketing Communications
Resume:
Paris Cheffer
Dedicated to Client and Company Success
C O N T A C T S
*********@*****.***
Saint Petersburg, Florida 33712
https://www.linkedin.com/in/paris-
cheffer7369/
S K I L L S
Community Engagement
Onboarding
Marketing/Social Media
Marketing
Event Planning and
Management
Marketing Communications
CRM Management
Marketing Communications
Project Management
Program Management
Sales
Trade Shows
Customer Relationship
E D U C A T I O N
May 1986
B.A. Liberal Arts
Luther College
Decorah, Iowa
May 1990
M.M. Opera Performance
University of Illinois, Urbana
E X E C U T I V E S U M M A R Y
With a wealth of experience from appearing at Carnegie Hall to community manager of a thriving executive co-workspace in downtown St Petersburg Florida, to managing client relationships and expectations, Paris Cheffer is the man for the task. A career singing opera taught him to engage with an audience and to create a journey for them. This skill brought success in such areas as creating and managing corporate events with a boutique firm in New York City to managing a network of real estate professionals, creating onboarding and engagement programs. After relocating to Florida, he created an automated marketing program for a promotional products manufacturer, increased client engagement for a trade association and managing client information for a financial services firm. Not only driven for client and company success, but he is also an avid reader, writer of The McLuhan Galaxy blog, gardener, and unbelievably bad watercolourist.
W O R K E X P E R I E N C E
Client Relationship Executive
2/2024 - Hunter Warfield- Tampa
Building and maintaining client trust while creating a strong relationship with key stakeholders from corporate and regional contacts to owners and property managers
Performed and present regular business reviews with current clients.
Utilized a client relationship management (CRM) tool to manage and monitor workload as well as accurately record all correspondence.
Managed client relationships while proactively resolving issues.
Facilitate training while creating dynamic client facing materials.
Meeting and exceeding engagement and communication metrics Coordinator of Membership & Affiliate Services
11/2022 – 12/2023 National Association of Professional Insurance Agents- Remote U.S
Developed campaigns demonstrating the value of membership including social media content, gif and video creation, web content, letters and special marketing materials leading to increased engagement and membership.
Functioned as the face of the local organization for members and prospects as well as the point of contact for membership and issues.
Creating and managing distribution of a series of email newsletters for information share, events, CE classes and program promotion
Coordinating strategic partnerships and sponsorship activities for organizational growth and event promotion
Sourcing locations, speakers and sponsors for events and educational opportunities.
Account Manager
2022 Expo Logic (Community Brands)- Remote U.S.
Managing relationships and processes for event registration and badge printing from sales handoff to final billing. Managing material order delivery, onsite set up breakdown, return shipping and billing.
Onsite event and staff management
Created onboarding and educational resources for increased client utilization of materials.
PC
S K I L L S
PROFESSIONAL
Sales Training and Coaching
Strategic Partnerships and Alliances
Customer Success and Retention
Leadership and Team Management
Business Development and Market
Expansion
E X E C U T I V E T R A I N I N G
100W - Operational Security
(OPSEC) for Control Systems
210W - Cybersecurity for Industrial
Control Systems
Department of Defense Cyber
Awareness Challenge
Certified Professional Insurance
Agent (CPIA) Designation
L A N G U A G E
English (Native)
W O R K E X P E R I E N C E (C O N T I N U E D)
Community Manager
2020 – 2022 Thrive DTSP Saint Petersburg, Florida U.S.
Opening and managing the day-to-day operations of an executive co- working space including staff procurement and management, prospecting, cold calls, sales, tours, and presentations, generating contracts and follow-up.
Onboarding new members, curating the relationships and connections between clients and leads for networking and business as well as creating and curating processes including onboarding, CRM management, room registration and billing.
Created marketing and proposal graphics as well as marketing, and educational campaigns to engage clients and encourage upsell opportunities.
Managing relationships with vendors, managing the property, and maintaining an environment of excellence
Account Manager
2016 – 2018 BIC Graphic Clearwater Florida U.S.
Relationship management for a prestige national account including order management, tracking numbers of client comments and process management in multiple databases.
Generating proposals and quotes from choosing items, managing the creation of graphics and pricing using a spreadsheet created to make the process efficient, and insuring accuracy.
Deescalating issues with clients and managing relationships.
Created marketing and proposal graphics to engage clients and encourage upsell opportunities.
Financial Services Customer Service
2018 – 2019 24/7Intouch Broadridge Financial - Clearwater, FL U.S.
Guided clients through aspects of their financial relations with securities partnering with them as a trusted advisor for processes and change.
Using specialized language to help clients understand financial policies and processes.
Handling customer complaints, deescalating situations and clarifying difficult concepts for clients.
Using computerized systems to access the details of customers. Account Manager
2017 – 2018 AGR Group - Clearwater, FL U.S.
Managing the relationship between clients and internal teams for mutual success, growth, business opportunities and brand value.
Communicating with clients to review account performance, trends and business development opportunities.
Owning pipeline opportunities, forecasts, and other performance metrics
Created and implementing business plans to discover new opportunities with existing accounts and to increase revenue.
Assist in executing marketing campaigns targeted at prospects and partner enablement.
Director of Member Services
2016 – 2018 RIS Media/Top 5 in Real Estate – Norwalk CT U.S.
Program management including member communications, boosting program sales and member support by 10%. Conducted sales and orientation webinars, resolved billing issues and managed event registration. Trained phone staff and managed a call center, created scripts, and trained in the best on-site and off-site sales practices.
Created on-boarding procedures and materials, sales materials, weekly outreach materials as well as the 5 minutes to success online seminar series. This was repurposed as a step-by-step guide for implementation, the 30 Days to Success program.
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