Technical Writer (Full-Time, Remote Preferred)

Tracy L. Sterling, M.Ed.

Cincinnati, OH ***** 513-***-**** ************@***.***

Technical Writer

Years of extensive experience as a detail-oriented Technical Writer with expertise in creating clear, concise, and user-friendly documentation, standard operating procedures, and training materials. Proven track record performing in project management, organizational change management (OCM), and business analysis roles. Expertise in translating complex concepts into accessible content for diverse audiences. Areas of Expertise

Technical Documentation Communication Development Project Management Problem Solving Knowledge Management Software Documentation Proofreading and Editing Instructional Design Training Selected Career Accomplishments

Led the IT-OCM efforts for a $10M project for Smithfield Foods.

Earned a $400,000 state grant for a community development project.

Served as an adjunct professor at DeVry University, teaching Leadership and Motivation.

Travelled internationally to conduct instructor-led project management training classes.

Spoke at a variety of regional learning/development and diversity trade conferences.

Served as the project management consultant for a multi-million dollar new drug development project.

Served as the instructional designer for three leadership training conferences for Sears Optical and one for Target Optical (Luxottica Retail companies).

Delivered project management and team dynamics workshops for PMI Seminars World®. Experience

Smithfield Foods, Cincinnati, OH February 2022 - November 2024 IT Training & Communications Analyst - IT OCM

OCM impact analysis for IT projects, stakeholder and subject matter expert identification and collaboration.

Project management, subcontractor management, user acceptance testing.

Business process content development, end-user curriculum development and training, and project communication.

Sterling Performance Solutions, LLC, Cincinnati, OH January 2006 - January 2022 Owner/President

Project management, technical writing, process/procedure documentation and audits, business analysis and administration.

Instructional design, instructor-led training (project management, team development, communication skills).

Leadership development, public speaking, and interpretation of HBDI® Profiles. ConnXus, Inc., Mason, OH June 2016 - March 2018

Business Analyst/Project Manager

Project management, process improvement and documentation.

Technical writing, internal and external training material development (instructional design), and Learning Management System (LMS) maintenance.

Tracy L. Sterling 513-***-**** Page 2

Herrmann International, Lake Lure, NC March 2013 - October 2015 Product Project Manager

Instructional Designer (Subcontractor) November 2015 - August 2019 Project management for new training product development using Whole Brain® Thinking methodology.

Internal knowledge management, process improvement and documentation.

Instructional design, HBDI® Certification candidate coaching and training. Other Relevant Experience

Luxottica Retail, Mason, OH Sr. Instructional Designer Instructional Designer and Trainer (Subcontractor) Martin Training Associates, LLC (formerly Martin Tate, LLC), Cincinnati, OH Director of Training marchFIRST, Inc. (formerly Whittman-Hart, Inc.), Cincinnati, OH Senior Consultant, Manager Anthem Blue Cross and Blue Shield, Mason, OH Network Analyst/Client Engineer Aon Consulting, Conshohocken, PA Information Technology Associate Sterling Consulting, Fort Washington, PA; Houston, TX Owner/President Education

Master of Education (M.Ed.) in Human Resource Development Xavier University

Bachelor of Business Administration (B.B.A.) in Accounting with Computer Science Temple University

Certifications

Tutor - Literacy Network of Cincinnati HBDI® Certification (Herrmann Brain Dominance Instrument®) Project Management Trainer Certification - Martin Tate, LLC Affiliations and Recognition

HOA Board of Trustees Community Builders Award (Morrow Masonic Lodge) Founder/President, Morrow Revitalization, Inc. dba Memorable Morrow Little Miami Area Chamber of Commerce Little Miami History Connection Covington’s Who’s Who of Executives and Professionals Greater Cincinnati Chapter of the Association for Talent Development (GCATD) Board of Directors

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