Customer Service Data Entry
Resume:
SUMMARY
Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
SKILLS
EXPERIENCE
Customer Service 11/21/2020 – 09/2021
Valor Intelligence – Jacksoville, FL
Customer Service 06/24 – 11/2024
Circle K
● Customer Relationship Management ● Call Centers
● Customer Order Management ● Good Communication Skills
● Customer Service ● Problem Resolution
● Customer Relationship Management (CRM) ● Skill Development
● Team Collaboration ● Activity Planning
● Answered incoming customer inquiries regarding product and service information.
● Provided assistance to customers in navigating website, placing orders, and resolving complaints.
● Performed data entry of customer orders into the company's order management system.
● Maintained a high level of professionalism while interacting with customers via phone or email.
● Researched complex issues raised by customers, identified solutions, and provided timely responses.
● Processed returns, refunds, exchanges according to company policies and procedures.
● Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
● Trained new hires on products and services, best practices and protocols to reduce process gaps.
● Mentored new employees on procedures and policies to maximize team performance. Managed front counter operations including greeting visitors, answering questions and/or providing product and promotional information.
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● Maintained an organized reception area and ensured that all guests were attended to promptly.
● Performed data entry into computer systems to maintain accurate records of customer information. Customer Service Representative 08/2008 – 04/2011
Comcast Third Party Collections – Jacksonville, Fl EDUCATION and TRAINING
High School Diploma 04/11/2020
Career Online High School
Additional Education
Smart Horizons- Career Certificate in Homeland Security 04/21/2020 Associate of Science of Criminal Justice 05/10/2022 Bachelor of Science of Criminal Justice
Homeland Security and Crisis Management 09/19/2023
● Provided administrative support such as filing documents, photocopying and scanning materials. Provided leadership, training, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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Coordinated and managed all logistics for special events, including venue selection, catering, decorations, entertainment, transportation, and security.
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● Answered customer inquiries and provided accurate information regarding products and services. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
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● Provided excellent customer service to resolve customer complaints in a timely manner.
● Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
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