Senior Salesforce CPQ Consultant

Christopher Lewis Job

***********.*.***@*****.*** +1-303-***-****

Experience

Senior Salesforce CPQ Business Analyst

Insightsoftware, LLC. / (remote) May 2024 to February 2025

● Identified and resolved a $15M ARR discrepancy by diagnosing misconfigured subscription pricing fields in order item records, ensuring accurate revenue reporting; supported by data warehouse team for Snowflake development.

● Replaced MS Excel-based template for tracking 100s+ of customer credit or concession requests requiring approval from CCSO with an inbound approval email service and Visualforce email templates.

● Streamlined user access management by developing Lightning Apps, Pages, and LWCs, eliminating 20% of redundant permission sets, reducing setup errors, improving adoption and end-user satisfaction.

● Validated critical financial data integrity by auditing NetSuite-to-Salesforce API syncs for payment processing, ensuring accuracy across all customer billing scenarios.

Associate, Revenue Excellence, Customer Lifecycle

Spaulding Ridge, LLC. / (remote) November 2023 to March 2024

● Accelerated revenue cycles by 50% and eliminated 100% of order discrepancies by designing a scalable pricing model and approval workflow for multi-currency, multi-term, and multi-channel business units, directly impacting global revenue operations.

● Optimized system performance by replacing 120+ cross-object formula fields with Flows and a dynamic pricing data model, enabling real-time KPI calculations (cross-sell, upsell, downsell, uplift) at the quote line level.

● Led a 3-week global UAT for a SaaS provider operating in 180 countries, coordinating cross-functional teams (Product, Deal Desk, Finance, RevOps, Customer Success, Sales) to validate end-to-end Quote-to-Cash system functionality, including pricing, contracts, and approval workflows. Senior Salesforce Application Support Analyst

Spinnaker Support, LLC. / (Greenwood Village, Colorado) June 2020 to August 2023

● Enabled $1B+ acquisition for a global aerospace/defense manufacturer by modernizing legacy MS Dynamics CRM and product data into Salesforce Sales Cloud, creating a scalable foundation for growth.

● Drove $1M+ in professional services sales over 3 years through pre-sales consulting, demonstrating ROI for prospects and customers

● Migrated and automated $10M/month transaction processing in Salesforce by implementing a payment gateway ISV and custom LWCs, enabling self-service payments, recurring billing, and automated collections. Quote-to-Cash Consultant

Globant (formerly Statêra, Inc.) / (Greenwood Village, Colorado) January 2018 to April 2020

● Recognized for Most Outstanding Service annual award for internal CRM roadmap design, development, and support.

● Generated $10M+ in revenue delivering Force.com and Lightning platform implementations through time-and-materials and fixed-fee engagements.

● Collected 20+ perfect 5.0 CSAT scores by architecting CPQ-driven pricing strategies, bundling logic, and approval workflows; streamlining Quote-to-Cash and aligning systems with business objectives.

● Audited SAP-to-Salesforce API syncs for accounts with and without contracted annual price lists for global VPs of microbial solutions.

CPQ Product Analyst

Ntirety (formerly Hosting.com, Inc.) / (Denver, Colorado) April 2016 to September 2017

● Reduced quote turnaround time by 40% and decreased pricing discrepancies by 30% by leading a new CPQ implementation, streamlining configuration workflows, and improving data accuracy.

● Consolidated 3,000+ Zuora subscriptions into fewer than 1,000 Salesforce SKUs, collaborating with cross-functional teams (Product, Finance, Accounting) to oversee SIT, UAT, and post-launch validation.

● Increased CPQ adoption and user satisfaction after creating and supporting change management plan (i.e., quick reference guides, screen recordings, admin guides, and best practices. Pricing & Analytics and Vendor Operations Lead

FoodServiceWarehouse.com, Inc. (Centennial, Colorado) December 2014 to April 2016

● Drove 5% revenue growth and 3% margin expansion by architecting omni-channel pricing strategies across e-commerce, buying groups, national accounts, and government sectors.

● Eliminated 20% of purchase order discrepancies by establishing weekly cross-functional alignment between Merchandising and Marketing teams.

Certifications

2022 Salesforce Service Cloud Consultant

2021 Salesforce Experience Cloud Consultant

2020 Salesforce App Builder

2019 Salesforce CPQ Specialist, Advanced Administrator 2018 Salesforce Sales Cloud Consultant, Conga CPQ 201 2017 Salesforce Administrator

2016 AWS Business Associate, AWS Total Cost Optimization and Cloud Economics, Pragmatic Marketing Foundation Education Bachelor’s Economics Miami University (Oxford, Ohio)

Contact this candidate