Customer Service Health Care

DG

DESIREE GOREE

*******.*****.**@*****.*** 760-***-**** Desert Hot Springs, CA 92240

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer service

HIPAA compliance

Telephone etiquette

Medical terminology

Detail oriented

Strong organizational skills

Multitasking Abilities

Brookdale Assisted Living Rancho

Mirage, CA

Private Duty Home Health Care Aide

03/2024 - Current

Delivered individualized care and services management for patients. Assisted clients with proper exercises and rehabilitation. Prepared meals according to dietary guidelines provided by the client's physician.

Transported clients to doctor's appointments and errands. Entertained, conversed with or read aloud to patients to maintain mental health and alertness.

Helped clients stay happy and healthy by providing mental and emotional support.

Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.

Improved patient outlook and daily living through compassionate care. Atria Hacienda Palm Desert, CA

Server/Memory Care Coordinator

02/2023 - 11/2023

Delivered food orders promptly and courteously.

Upheld high standards of sanitation in accordance with health department regulations.

Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Oversaw inventory for kitchen goods.

Desert Regional Medical Center Palm

Springs, CA

Patient Service Representative

05/2018 - 08/2022

Scheduled patient appointments and procedures.

Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Obtained informed consent and payment documentation from patients and filed in system.

Managed patient check-in process, ensuring accurate data entry of personal and insurance information.

Addressed patient inquiries and concerns, resolving issues in a timely and Summary

Skills

Experience

empathetic manner.

Scheduled and confirmed patient appointments with patients and healthcare professionals.

Organized timely and accurate referrals to help patients obtain health care services and access available resources.

Verified patient demographics, entered data into electronic health record system and provided support to physicians.

Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.

Delivered high-quality administrative and customer service to sustain patient and work flows.

UCR Health Palm Springs, CA

Front Office Medical Assistant

01/2015 - 05/2018

Processed referrals to specialists or other healthcare providers. Scheduled tests, lab work or x-rays for patients based on physician orders. Completed prior authorization requests for diagnostic imaging studies or specialty medications as requested by provider.

Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars.

Verified insurance coverage for services rendered.

Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies. Applied HIPAA regulations to maintain patient confidentiality and protect health information.

Scheduled and confirmed patient appointments and consultations. Communicated effectively with other healthcare professionals regarding patient care needs.

Registered new patients and created files with detailed personal and medical information.

Collected co-payments from patients at time of service. Updated patient medical records.

Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.

Palm Springs High School Palm Springs, CA

High School Diploma

06/1992

References available upon request.

Education and Training

References

Contact this candidate