Office Manager Service Representative
Resume:
Sylvia Elliott Wilson, NC
***********@*****.***
Professional Summary
A position with a growing company that challenges it's team members for growth; that allows me to use my education and experience to meet their objective.
Work Experience
Customer Service Representative
B & J Plumbing Heating and Air Conditioning Inc.-Wilson, NC
January 2024 to September 2024
• Dealing appropriately with employees, customers, managers, and owners to make sure appointments, customers details are accurate. Professional at all times.
Office Manager
Sunshine Agency-Wilson, NC
September 2021 to January 2024
•QuickBooks, Account Payable and Receivable, Payroll, Audits, Preparation of Financials for CPA, Interview potential employees, run background checks, employee direct deposits, making sure all information was confidential.
•I also gathered information on our clients, making sure we had all medical information on file, and communicate with family the clients needs.
Office Manager
Wilson County Interfaith Services
December 2015 to June 2020
• QuickBooks, Data Entry, Outlook, Excel, Word, PowerPoint, Greeting clients, Answering phones, Setting up appointments.
Office Manager
IB Builders Inc-Bailey, NC
2013 to 2015
Administrative Assistant, Analyst
Branch Banking and Trust Co-Wilson, NC
1998 to 2013
•Prior positions Association of REALTORS, Wilson and Rocky Mount, NC
•Air A Plane Corp., Elm City, NC
Education
Mechanical Blueprint
Wilson Community College
Certificate in Interior Design
Stratford University
Some college in Psychology
University of Phoenix-Online Campus
Skills
•Organization:
•Managed an annual budget of $500,000 plus.
•Implemented an on-line record keeping system reducing shrinkage/loss by 47%
•Assisted in the performance of project management responsibilities, including planning, estimation, control and status reporting. Communication:
•Created and maintained publications responsive to clients needs.
•Planned and coordinated meetings and projects of the board of directors and elected officials, as well as general membership meetings.
•Participated in state and national committees as well as secretary of NCAR. Leadership and Training:
•Created and presented PowerPoint presentations to corporate department for training.
•Administered an effective personnel program that included performance standards and appraisals as well as a compensation system.
•Managed personnel (50 +) on a daily basis.
•Office Management
•Event Planning
•Employee Orientation
•Administrative Experience
•Management
•Research
•QuickBooks
•Accounts Payable
•Human Resources
•Recruiting
•Accounts Receivable
•Clerical Experience
•Typing
•Interior Design
•Bookkeeping
•Personal Assistant Experience
•Microsoft Outlook
•Payroll
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