Senior It Technology Solutions

ROBERT MURRAY

Port Clinton, OH

614-***-**** **********@*****.*** LinkedIn

Senior IT Leader

Results-driven Senior IT Leader with extensive years of experience in delivering innovative technology solutions, aligning IT strategies with business goals and leading high-performing teams across diverse industries. Proven ability to translate complex technical concepts for non-technical stakeholders, implement enterprise technology solutions, and drive successful IT projects. Extensive expertise in IT infrastructure, cloud-native environments, SaaS applications, and compliance-driven initiatives (SOC 2/HIPAA). Skilled in navigating organizational change, prioritizing tasks in dynamic settings, and fostering cross-departmental collaboration to ensure optimal IT service delivery and performance.

AREAS OF EXPERTISE

Negotiation

Agile Development

Vendor Management

Technology Solutions

SaaS Platforms & Applications

Compliance (SOC 2/HIPAA)

IT Project Management

Technology Evaluation

Process Improvement

SEO Strategy

Problem Solving

Change Management

Strategic Decision Making

Stakeholder Communication

Data Measurement & Analytics

Technological Expertise:

Micro-Services Architecture and Development Restful Services Integrations SaaS Loyalty Systems Project

Cloud (GCP, Azure, AWS) Big Data Data Governance Analytics Processes Agile, SDLC, Waterfall

CICD (Continuous Integration and Continuous Deployment) Java, NET, GoLang, NodeJS, React, Python, C# etc

Full-Stack Development Tools RFP Automated Deployment Methodologies

“Robert has an amazing combination of technical and people skills. He has exceptional business acumen and really knows how to bring out the best in others.”

Rhett Kasparian, CEO, Notus HC

Led a 25% reduction in recurring incidents by spearheading root cause analysis initiatives, implementing long-term solutions, and enhancing team collaboration across support and development departments.

Improved team productivity by 20% through structured mentoring and training programs, fostering continuous learning and professional growth within the IT support team.

Successfully managed the migration from the in-house commerce platform to Microsoft Azure, improving scalability by 20% and reducing operational costs.

Increased customer satisfaction by 15% by successfully managing all eCommerce backend services, ensuring seamless functionality across checkout, tax, payment, shipping, and logistics.

Ensured 100% regulatory compliance with SOC 2 and HIPAA standards by aligning production support activities with industry best practices and compliance requirements, mitigating operational risks.

PROFESSIONAL EXPERIENCE

MURRAY TECHNICAL CONSULTING 2024 – Present

Principal Consultant

Working with small to medium-sized companies to develop and implement IT and AI strategies that align with business goals, ensuring technology—including artificial intelligence solutions—supports organizational objectives.

Helping develop a leadership team that effectively mentors and coaches staff, fosters collaboration, innovation, and higher levels of performance—including the integration of AI literacy and prompt engineering as key skillsets.

Assessing existing IT systems, infrastructure, and AI readiness; identifying areas for optimization, reducing risk, and recommending tools that enhance automation and data-driven decision-making through prompt engineering.

Creating and implementing a framework for effective vendor relations and contract negotiations.

ROBERT MURRAY 614-***-**** **********@*****.*** page two

AMERICA HOMES FOR RENT (AMH.COM) 2023 – 2024

Director, Production Support

Directed a team of 10 supporting all organizational applications, ensuring platform stability for the company's cornerstone system.

Developed a knowledge base by scanning in past incidents, loading them into Microsoft Copilot, and generating prompts to associate the incident to a resolution.

Led deployment pipeline and management of all deployments into QA and Production using Azure Native Cloud.

Reduced critical system outages by 15% through proactive monitoring with Azure Monitor and Grafana, ensuring seamless operations.

Boosted incident resolution by 30% by streamlining procedures, cutting downtime, and improving response times.

Owned all outages, ERP system, HR applications, and external vendor integrations, including Oracle, Zillow, Yardi, Dropbox, and Grafana.

Trimmed budget by 15% by identifying cost efficiencies in production support without compromising service quality.

Ensured seamless system updates with zero critical failures by coordinating development and operations efforts.

Improved response times by 20% with refined alerting and automation, enhancing system stability and continuity.

Elevated stakeholder satisfaction by 25% through clear communication and timely system updates.

GREENER MILES RENTALS 2022 – 2023

Co-Founder / Owner

Successfully launched a fully automated, mobile-driven bike share program, taking the business from concept to operational reality within 12 months.

Developed and presented a comprehensive business plan to Port Clinton City Planners, Commissioners, Safety Officer, and Chief of Police, securing key partnerships and approvals to operate within the city.

Led the Request for Proposal (RFP) process, evaluating multiple vendors and successfully selecting partners to supply the necessary technology and equipment for the bike share program.

Negotiated lease agreements with the city for strategically located bike share hubs, securing favorable terms that contributed to business growth and cost efficiency.

Drove strategic planning and execution, laying the foundation for the company’s operational success, customer experience, and long-term sustainability.

VICTORIA’S SECRET 2018 – 2022

Sr. Manager, eCommerce Technologies

Led talent acquisition and development of a diverse team, successfully mentoring Junior Engineers, Senior Engineers, and Architects, which resulted in a 20% increase in team performance metrics.

Oversaw a micro services-based platform utilizing multiple programming languages, including GoLang, Java, and C#, enhancing system flexibility and reducing deployment times by 25%.

Consistently met quality targets and deadlines in a high-stress, fast-paced specialty retail environment, maintaining a 99.9% uptime for eCommerce services.

Supervised all deployments to various environments, ensuring rigorous testing protocols were adhered to, which minimized post deployment incidents by 30%.

EXPRESS LLC 2013 – 2018

Director of Applications and Data (Center of Excellence)

Expanded the team from one to over 20 cross-functional, passionate professionals, fostering a collaborative environment that enhanced productivity and innovation.

Directed the data strategy and processes, overseeing database design, data integrity, and the selection of database tools and platforms, resulting in a 30% increase in data accuracy and accessibility.

Championed a data-driven culture, leading a diverse team of technologists, analysts, and support staff to leverage data insights for strategic decision-making.

ROBERT MURRAY 614-***-**** **********@*****.*** page three

Implemented comprehensive training programs for staff on data systems and reporting tools, increasing proficiency and reducing reporting errors by 40%.

Managed the development, integration, and support of internal and external applications/tools, successfully overseeing external consultants when necessary to meet project objectives.

Established a formal data governance approach, enhancing the enterprise data maturity model and improving data management processes by 25%.

Influenced business process changes, streamlining operations to support more efficient and cost-effective business practices, leading to a 15% reduction in operational costs.

Developed and executed a self-service capability plan for internal users and customers, increasing user satisfaction and reducing support requests by 20%.

RESOURCE INTERACTIVE 2008 – 2013

Associate Director of Technology

Managed resource allocation and project health across multiple high-stakes projects, ensuring timely delivery and adherence to budget constraints, which resulted in a 15% improvement in project completion rates.

Facilitated conflict resolution within project teams, enhancing collaboration and productivity, leading to a 20% reduction in project delays due to interpersonal issues.

Cultivated and managed client relationships, consistently exceeding client satisfaction metrics and contributing to a 30% increase in repeat business.

Conducted thorough project estimation and validation, ensuring accurate budget and timeline projections, which minimized cost overruns by 25%.

Utilized Agile and Scrum methodologies to enhance project efficiency, resulting in a 40% improvement in team velocity and more adaptive project management practices.

AMERICA ONLINE (AOL) 1991 – 2007

Principal Software Engineer

Led the development of AOL’s Radio product, which became the highest-rated online radio product in the industry at the time, achieving a 25% increase in user engagement within the first year of launch.

Designed and implemented the AOL Radio client, utilizing a DHTML/JavaScript codebase that integrated cutting-edge concepts from the Ajax framework, enhancing user experience and responsiveness.

Developed Java frameworks that powered public APIs, facilitating external developer engagement and increasing the platform's extensibility and innovation.

EDUCATION

Computer Science, Ohio State University

Computer Science, DEVRY University

AREAS OF EXPERTISE

SELECTED CAREER HIGHLIGHTS

PROFESSIONAL EXPERIENCE

PROFESSIONAL EXPERIENCE - Continued

PROFESSIONAL EXPERIENCE - Continued

EDUCATION

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