Technical Support Test Engineer

ARMONI FONTENETTE

Houston, TX ***** 409-***-****

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PROFESSIONAL SUMMARY

Results-driven IT professional with over 5 years of diverse experience in technical support and system administration. Skilled in diagnosing complex issues, leading technical teams, and implementing effective solutions to enhance operational efficiency and security. Currently pursuing a Bachelor’s in Cybersecurity, eager to contribute to network and server infrastructure design, deployment, and support in a Tier 3 Engineer role.

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PROFESSIONAL EXPERIENCE

Test Engineer

Foxconn Houston, TX May 2024 – Present

- Developed and enhanced test software and hardware, increasing production efficiency in a high-volume manufacturing environment.

- Collaborated with teams to design and deploy comprehensive test scripts, facilitating seamless execution of production testing for new product launches.

- Conducted root cause analyses of production test failures, implementing corrective measures that led to a 20% improvement in test yield.

- Led cross-functional projects focused on testing process improvements, driving initiatives that enhanced operational effectiveness.

- Trained and mentored junior technicians on advanced testing protocols, fostering a culture of continuous learning within the team.

Lead Computer Technician

CSAT Solutions Houston, TX May 2022 – May 2024

- Delivered Level 1 and Level 2 technical support, resolving hardware and software issues for over 100 clients while maintaining a 95% customer satisfaction rate.

- Diagnosed and repaired technical issues for laptops and desktops, documenting actions clearly and maintaining effective communication with end-users.

- Configured and deployed new hardware and software installations in alignment with company standards to ensure reliability and performance.

- Executed diagnostic tests (MRI and e-tests) to verify hardware integrity, contributing to enhanced system reliability across the organization.

Call Center Representative

Cinet Houston, TX July 2021 – November 2021

- Managed inbound and outbound calls, addressing technical inquiries and maintaining high service levels while documenting interactions accurately.

- Escalated complex issues efficiently to ensure swift resolutions, maintaining customer trust and satisfaction.

Caregiver

Team Management Houston, TX September 2018 – January 2022

- Provided compassionate care and support in residential settings, ensuring a safe and organized environment for residents.

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PROJECTS

Penetration Testing

- Conducted penetration testing on a simulated network environment to identify vulnerabilities and recommend mitigations. Utilized tools such as Metasploit and Wireshark to test and analyze the security of systems.

Building a Network

- Designed and implemented a small-scale network infrastructure for a local business, including configuration of routers, switches, and firewalls. Ensured network security and optimized performance through effective management of IP addresses and subnetting.

Python Programming Project

- Developed a Python-based program for automating system monitoring tasks, which includes tracking CPU usage, memory consumption, and disk space. Implemented logging and alerting features to enhance system administration efficiency.

EDUCATION

Bachelor of Applied Science in Cybersecurity

Lone Star College - CyFair Expected May 2025

Associate of Applied Science in Network Administration & Computer Systems

Lone Star College - North Harris December 2021

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TECHNICAL SKILLS

- Operating Systems: Windows Server, Windows 10/11, Windows 365, macOS

- Networking Technologies: TCP/IP, DHCP, VPN configuration, basic network troubleshooting

- Support Tools: Active Directory, Group Policy, Remote Desktop, ServiceNow, Jira

- Security Practices: Foundational cybersecurity knowledge, user access management

- Soft Skills: Strong communication, proactive problem-solving, time management, teamwork, Leadership

- Programming languages: Python

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CERTIFICATIONS & ACHIEVEMENTS

- Anticipated: CompTIA Security +

- Anticipated: CompTIA Network +

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