Delivery Driver Customer Service

THELTON AMERSON

Highland, CA *****

***********@*****.*** / 909-***-****

SUMMARY

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Dependable and service-focused Delivery Driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over more than [Number] years delivers energetic approach to meeting expectations. Punctual Delivery Driver offering [Number] years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record. Hardworking Delivery Driver with [Number] years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with DOT regulations and order verification processes. Accuracy-first approach to delivery. Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance. Talented [Job Title] with great skills in relationship building, communication and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options. SKILLS

DOT Compliance

Dispatch Communication

Order Verification

Load Balancing

Goods Transport

Vehicle Maintenance

Quality Assurance

Mileage Tracking

Tractor-trailer driving

Cargo Handling

Problem-solving abilities

Program performance assessment

Motivational speaking

Training material development

Critical Thinking

Work Coordination

Adaptability and Flexibility

Team Collaboration

Interpersonal Communication

Relationship Building

TA

Package scanning

Equipment Operation

Safe Driving Record

Positive Attitude

Sales strategy development

Clean Driving Record

Skilled forklift operator

Heavy hauling

Equipment monitoring

Vehicle inspections

Valid Driver's License

Complex Problem-Solving

Local routes understanding

Vehicle Inspection

Loading and unloading

Vehicle Cleaning and Maintenance

Safe Driver Training

Delivery Scheduling

Shipping and packaging

Defensive Driving

Attention to Detail

Route Management

Defensive driver training

Experienced manual transmission driver

Database Management

Dependable and reliable

Problem-Solving

Lifts up to [Number] pounds

Responsible driver

Local Delivery

Exceptional written and verbal communication skills Client Relationship Management

Route Planning

Forklift Operation

Stocking and Inventory

Materials Transport

Heavy Lifting

Time Management

Time management skills

Courteous and polite demeanor

Pre-Trip and Post-Trip Inspections

Pallet jack and hand truck operation

Documentation And Reporting

Excellent sense of direction

Trip planning

Customer Service

Needs Assessment

Employee Performance Reviews

Human Resources

Public Speaking

Compliance Training

Organizational Skills

Business Administration

Analytical Skills

Continuous Improvement

Analytical Thinking

Task Prioritization

Special Needs Clientele

Multitasking

Self Motivation

Active Listening

Coaching and Development

Time management abilities

Problem-solving aptitude

Reliability

Workshop coordination

Knowledge of federal laws

Background in law enforcement

Report Preparation

Fire prevention

Healthy and fit

Security management

Crime and intelligence

First Aid Certified

Safety Regulations

Surveillance techniques

Investigative skills

Public safety management

Emergency Response

Patrol procedures

Physically Fit

Physical training

Student safety programs

Strength training

Academic Support

Performance Analysis

Recruitment Strategies

Game management

Athlete orientations

Verbal and written communication

Eligibility Requirements

Event Management

Safe Driving

Four-axle vehicles

Punctual and Reliable

Physical Fitness

Crime Prevention

Hazardous Materials Handling

Defensive Tactics

Accident investigation

Firearms Training

Radio Communications

Traffic Control

Hazard Identification

Personal Protective Equipment

Lockout and tagout procedures

Fire safety training

Safety management expertise

Training Program Development

Job Skill Building

Employee Interviewing

Virtual Learning Management

Contract Negotiation

Training Method Development

Program Monitoring and Tracking

Team Exercises

Assignment Delegation

Team building

Strategic Planning

Injury Prevention

Facility Management

Staff Recruiting

Production Support

Regulatory Compliance

Hazardous Material Handling

Sanitation Regulations

Trash Collection

Biohazard Disposal

First Aid Training

Pest Control

Safety Monitoring

Pressure Washing

Chemical Handling

Decision-Making

Truck Route Establishment

Truck Refueling

GPS Software

Hoist and Crane Operation

Refuse Compression Equipment

Weather Condition Assessments

Commercial Trash Pickup

Dispatcher Communication

Safe Vehicle Driving

Equipment Maintenance

Staff Onboarding

Minor Repairs

EXPERIENCE

Delivery Driver / Walmart sparks - Highland, CA 03/2021 - Current Received daily delivery instructions and route assignments from dispatch. Ensured accurate completion of all paperwork associated with deliveries. Inspected delivery vehicle to ensure optimal safety and performance prior to each trip. Loaded, secured, and unloaded cargo in a safe and timely manner. Verified accuracy of items loaded onto truck against shipping documents. Communicated regularly with dispatch regarding any delays or issues encountered on routes. Provided excellent customer service by answering inquiries about products or services being delivered. Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Cleaned interior and exterior of delivery vehicle at end of shift as needed. Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations. Stayed up-to-date on changing local roads and construction areas that may affect routes. Monitored fuel level throughout shift and refueled when necessary. Drove safely in all weather conditions including rain, snow, sleet, ice. Checked tires for proper inflation before leaving on each route. Transported and safely delivered items to prevent damage or loss. Navigated routes with relevant map programs and GPS systems. Handled merchandise in accordance with product handling standards. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Obeyed traffic laws and follow established traffic and transportation procedures. Grouped and routed deliveries according to designated areas to maintain efficient delivery times. Delivered rush merchandise on tight schedules to meet customer targets. Utilized street maps to plan and determine most efficient routes. Loaded trucks and safely secured merchandise to prevent damage during transportation. Notified customers of delays to decrease calls to support. Inspected vehicle and maintained gas, oil and water levels. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents. Promoted positive customer service by delivering on-time shipments and fully resolving issues. Contacted customers prior to delivery to coordinate delivery times. Determined optimal routes based on GPS application information and knowledge of local routes. Inspected vehicles' condition, supplies and equipment before and after trips Reviewed delivery documents and orders and reported errors to supervisor. Checked loads against shipping papers to verify contents and identify special handling requirements. Conducted pre-inspections to keep trucks reliable and well-maintained. Conducted emergency vehicle repairs to restore safety and dependability. Food Delivery Driver / DoorDash - Highland, CA 01/2020 - Current Delivered food orders to customers in a timely manner. Loaded and unloaded delivery vehicles with food items. Ensured that the correct order was delivered to the customer. Maintained cleanliness of vehicle interior and exterior. Handled cash payments from customers for delivery orders. Answered customer inquiries regarding menu items, prices and availability. Coordinated with restaurant staff on order accuracy and pickup times. Provided excellent customer service throughout the delivery process. Utilized GPS navigation systems to find most efficient routes for deliveries. Recorded accurate mileage log information during each shift. Inspected vehicle before and after shifts for any maintenance needs or issues. Complied with company policies related to safe driving practices and procedures. Adhered to local traffic laws at all times while delivering orders to customers. Contacted customers if there were delays in delivery due to traffic or other issues. Assisted in loading and unloading supplies when needed from suppliers or vendors. Managed inventory of food items in vehicle by checking expiration dates regularly. Identified potential problems or complaints from customers and took appropriate action as necessary.. Resolved customer disputes quickly and professionally in accordance with company policy guidelines. Reported any incidents involving damage or theft of property immediately to management team.. Delivered fresh food to customers across local area. Picked up meals from local restaurants and dropped off at residential and business customer locations. Carried food in insulated bags to maintain hot or cold temperature. Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction. Navigated local streets and highways with ease using GPS system. Analyzed customer address to determine best route for timely delivery. Maintained positive relationships with customers to promote further business opportunities. Communicated with restaurant staff to coordinate deliveries and obtain destination address. Documented time of delivery to record completion of order. Collected tips from customers through hands-free electronic methods. Maintained vehicle according to company and state safety requirements. Reported delays due to breakdowns, weather or traffic conditions or other emergencies. Recorded weekly hours and mileage for accurate payment. Maintained positive attitude and diplomacy when dealing with customers and other team members. Followed safety rules to keep clean driving record with no accidents or incidents. Promoted positive customer service by delivering on-time shipments and fully resolving issues. Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.

Obtained receipts or signatures for delivered goods, collecting payment for services when required. EDUCATION AND TRAINING

Certificate : Armed Certificate 05/2021

Valley Guard Training - Van Nuys, CA

High School Diploma 12/2007

John Muir Charter Schools - Grass Valley, CA

Certificate : Armed Guard 12/2004

Strategic Security Training - San Bernardino, CA

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