Technical Writer Project Management

SUMMARY

Experienced Certified Professional Technical Communicator (CPTC) dedicated to customer satisfaction through prompt delivery of accurate, user-friendly documentation

Technical writing background includes user guides and training manuals, drill tool assembly, operation and maintenance manuals, and engineering procedures

Analyze/present business process functions, Project Management Professional (PMP) certification

Skilled trainer, meeting facilitator and Subject Matter Expert (SME) interviewer

Independent contributor; productive in any team composition

PROJECT MANGEMENT SKILLS

As the sole writer on 90% of the projects, was independently responsible to assist in the development and securing of writing project scope approval, estimating time and scheduling of tasks, and, finally, securing approval and delivery of the product. Obtaining a Project Management Professional certification and Certified Professional Technical Communicator establishes ability to plan and direct projects.

TECHNICAL SKILLS

Software/Skills: MS Office, Visio, SharePoint, Adobe Acrobat, Snagit

EDUCATION

Master of Education in Adult Education, University of North Texas, Denton, TX

PROFESSIONAL EXPERIENCE

Apache Corporation, Houston, TX (Remote) 10/2023 – 4/2024

Technical Writer

Used MS Word and PowerPoint to perform technical edit of Apache practices, standards, and training presentations

Scope included document revisions, formatting, and editing graphics and tables

Standardized template for Company Standards and Practices

Used Microsoft Teams to attend meetings and communicate with team members while working remotely

Independent Consultant, Houston, TX 10/2021 – 09/2023

Technical Writer

Incorporated marketing and sales abilities as well as strong skills within technical writing

Pursuing online training: Cloud computing (AWS) and API (Salesforce)

Ernst & Young, LLP, Houston, TX (Remote, Agile Environment) 07/2021 – 09/2021

Technical Writer

Wrote user guide to optimize computer chip manufacturer’s current quote and contract development API system with SpringCM, DocuSign, and Salesforce

Led document review process via MS Teams, promptly addressing comments and concerns for final signoff

Coordinated graphics with functional system migration information

Maintained User Guide Documentation Plan for management status meetings

BP, Houston, TX (Remote, Agile Environment) 05/2019 – 03/2021

Technical Writer/Editor

Used Microsoft Teams to work remotely for 1 year in compliance with bp’s COVID-19 protocol

Performed technical edit of specifications and standards in conformance with bp’s governance and requirements

Scope included new documents, document revisions, exceptions to adopted standards, formatting, and editing graphics and tables

Converted preliminary text into appropriate format and style using templates and ISO/IEC Directives, Part 2 guidelines

Verified references and converted measurements

Used documentation software (Salesforce) to inform the team of document status

Chevron, Houston, TX 04/2018 – 05/2019

Technical Writer

Provided editing and graphics layout for Chevron’s annual Engineering, Technology and Research Showcase

Performed a variety of writing assignments on an “as needed” basis using MS Office

Independent Consultant, Houston, TX 05/2017 – 04/2018

Technical Writer

Incorporated marketing and sales abilities as well as strong skills in technical writing

LyondellBasell, Houston, TX 02/2017 – 04/2017

Technical Writer

Wrote job aids for Master Data Governance (MDG) Tool for SAP using developer’s scripts and SME interviews

Edited training guides and PowerPoint presentations

Used SharePoint for version control and document review

Special projects as assigned

Independent Consultant, Houston, TX 07/2016 – 02/2017

Technical Writer

Incorporated marketing and sales abilities as well as strong skills in technical writing

Participated in online training: Cloud computing and business analysis

Professional Compounding Centers of America (PCCA), Houston, TX 03/2016 – 06/2016

Technical Writer

Wrote training manual for compound prescription software using MS Word

Interviewed SME to gain information and verify the accuracy of text

Reported software deficiencies to Quality Analyst

Facilitated document review meetings with team members

Responsible for all graphics

Duke Energy International, Houston, TX 06/2015 – 02/2016

Technical Writer

Formatted and reviewed Sustainability Management Guidelines as part of Operations Excellence effort

Edited Sustainability Report

Updated management guidelines to conform to corporate template using MS Word

Interviewed SME to resolve formatting and content conflicts

Developed and maintained a document tracking system using Excel

Independent Consultant, Houston, TX 01/2015 – 06/2015

Technical Writer

Incorporated marketing and sales abilities as well as strong skills in technical writing

Participated in online training: HTML, Lean Six Sigma Green Belt Certification

Noble Drilling (Marine), Houston, TX 03/2014 – 10/2014

Technical Writer

Member of Marine Team in support of Enhanced Compliance Program

Edited and formatted procedures to achieve 90% of the completed documents requirement

Edited PowerPoint presentations for the Client and the Department of Justice

Researched and drafted corporate marine standards including requirements and procedures for Operations Excellence approval

Assigned as the lead in the marine group to expedite document approval by coordinating in vetting and in resolving content issues

Liaised with other departments including marine, performance improvement, and engineering to expedite and procure document approval

BP, plc. (British Petroleum), Houston, TX 11/2013 – 02/2014

Technical Writer

Reviewed and formatted documents to comply with Global Projects Office (GPO) project template using MS Word

Recommended improvements to formatting project template

Updated documents using MS Word as template changed

Evaluated documents for project-specific language and recommended revisions

Occidental Petroleum, Houston, TX 09/2013 – 10/2013

Technical Writer

Provided editing support as a member of a proposal documentation team

Formatted documents to ensure style and consistency

Communicated documentation status daily

Independent Consultant, Houston, TX 04/2012 – 09/2013

Technical Writer

Incorporated marketing and sales abilities as well as strong skills within technical writing

Participated in online training: HTML, Lean Six Sigma Green Belt Certification

BP, plc. (British Petroleum), Houston, TX 10/2010 – 04/2012

Technical Writer

Prepared/edited: formatted, proofread, and style-checked Health, Safety, Security and Environment (HSSE) users guides and standards in compliance with proprietary guidelines using MS Word

Co-wrote/edited Contractor Safety Management Program procedure

Maintained Best Practices library on SharePoint

Supported development/management of document formats and templates; managed changes of document formats and liaised with other technical writers to develop consistency across teams within Purchasing Supply and Chain Management (PSCM)

Used MS Excel to compile safety data and graphics for PowerPoint presentations

ExxonMobil Pipeline Company, Houston, TX 01/2010 – 04/2010

Technical Writer

Updated SOP manuals for energy products transportation controllers using MS Word

Ensured the resolution of documentation problem resulted in 50% increase in productivity

BP, plc. (British Petroleum), Houston, TX 08/2009

Technical Writer

Extracted pertinent information from SME drafts to produce personnel and organization plans for global education center

TenarisHydril, Houston, TX 05/2008 – 09/2008

Technical Writer

Developed sufficient knowledge about drilling challenges (tight sand, heavy oil) and wrote for a tubular products and services manufacturer

Produced articles, case studies, and scripts for a multimedia presentation using MS Word and Excel

Reviewed/summarized well data for non-technical coworkers

FP Group, United Kingdom 01/2008 – 03/2008

Technical Writer

Updated specification manual for used drilling tools using MS Word

Created PowerPoint presentation and participated at the International Association of Drilling Contractors (IADC) trade show

Reviewed technical forums and developed a Best Practices database

Landmark Graphics Corp. Halliburton, Houston, TX 06/2007 – 07/2007

Technical Writer

Used FrameMaker 6.0 to update text and screen graphics for oil and gas exploration software client training in Indonesia

Met deadlines despite time zone (12 hours ahead) and remote location

Noble Downhole Technology, Houston, TX 09/2005 – 09/2006

Technical Writer

Independently wrote engineering, operations, and HSE procedures for downhole tool development facility compliant with ISO9000 standards using MS Word

Transcribed staff meeting minutes with 90% accuracy and distributed same

Facilitated SME meetings, outlined action items, and updated status using MS Project

Edited/developed business process diagrams in MS Visio

Developed forms using MS Excel

General Electric Power Systems, Houston, TX 09/2004 – 08/2005

Technical Writer

Edited/verified repair, maintenance, and operations manuals for MWD (Measurement-While-Drilling) tool

Produced local and international customer training, supported documents in MS Word, Visio, and Adobe Acrobat

Due diligence resulted in a 30% reduction of cost

Independent Consultant, Various Locations 03/2003 – 08/2004

Technical Writer

Wrote proposal for a $200M international grant that provided vocational training and employment to “at risk” youth

Upgraded RoboHelp and graphic skills through independent and structured training

Baker Hughes, INTEQ, Houston, TX 04/2002 – 02/2003

Technical Writer

Developed measurement tool assembly and test procedures compliant with ISO9002 standards

Documentation avoided possible noncompliance penalties and reduced costs by supplementing supervision

Employed digital photography, MS Word and Visio to present text, wiring diagrams, and CAD drawings in hard copy and online format

Projects included GyroTrakTM (directional MWD tool) and Acoustic Properties eXplorer (APXSM)

Enron Net Works, Houston, TX 04/2000 – 11/2001

Technical Writer

Interviewed programmers and developers to gain technical content for energy trading and accounting user’s guides and system overviews

Increased accuracy of trading accounts by enabling corrections and providing actual asset value. Developed text in FrameMaker 6.0; online help developed in ForHelp

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