Customer Service Representative
Resume:
Christanthia Sanders
Century, FL *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Family Caregiver
Home-Pensacola, FL
November 2022 to Present
My husband had a heart attack in March 2021, took off work at Walmart to take care of him. He started getting worse and I took off work to take care of him until we received an at home nurse. We currently have a nurse to come out and help with my husband so I am able to return to work permanently now. He is doing much better now and I am ready to get back to work. Customer Service Representative
Foundever-Century, FL
November 2023 to January 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Online Grocery Pickup Associate
Walmart-Pensacola, FL
April 2022 to November 2022
Fill online in store orders, fill express in store orders, clean work area, gather orders and insert to cars, verify customers, complete pick exceptions, greet and meet customer needs, resolve customer complaints, answer phone, record nightly occurrences as needed, communicate needed information with managers as needed, and provide excellent customer service. Family Caregiver
Home-Pensacola, FL
March 2021 to April 2022
My husband had a heart attack in March 2021, took off work at Walmart to take care of him. He is much healthier and I am ready to get back to work.
Online Grocery Pickup
Walmart-Pensacola, FL
April 2020 to March 2021
Fill online in store orders, fill express in store orders, clean work area, gather orders and insert to cars, verify customers, complete pick exceptions, greet and meet customer needs, resolve customer complaints, answer phone, record nightly occurrences as needed, communicate needed information with managers as needed, and provide excellent customer service. Outreach Coordinator
Sickle Cell Disease Association of Escambia and Santa Rosa Counties-Pensacola, FL March 2015 to November 2018
Planned, attended and organized Community Outreach events, maintained communication and developed relationships with clients; client intake, including helping them to maintain financial assistance, food assistance, through the help of local agencies, help with finding jobs, transportation, opened and closed the office, maintained the day to day activities for the office such as bookkeeping, bill payments, answering phones, making appointments, obtained certifications, and licenses for the nonprofit organization, and helped with planning and organizing fundraising events. Stock Associate
Target-Pensacola, FL
November 2012 to March 2015
Stocked merchandise from trucks and backroom, cleaned and maintained area, greeted customers, kept store clean and stocked, cashier when needed, completed new merchandise setups, followed manager guidance and assisted when needed in any area of the store Tax Preparer/Receptionist
Locklin Accounting-Pensacola, FL
November 2009 to July 2012
Prepared taxes, opened and closed office, answered phones, maintained filing and client information, assisted with business sales taxes and licensing, ran erands Education
Bachelor's in Accounting with a Minor in Psychology Ashford University - Alameda, CA
August 2010 to October 2014
Skills
• Social Work
• Customer Service
• Hospitality
• Hotel experience
• General Ledger Accounting
• Data Entry (10+ years)
• Payroll
• Supervising experience
• Bookkeeping
• QuickBooks
• Customer support
• Microsoft Excel
• Accounts payable
• Account reconciliation
• Clerical experience
• Accounts Payable
• Microsoft Office
• Management
• Microsoft Word
• Workday
• Front desk
• Event Planning
• Data collection
• Computer skills
• General Ledger Reconciliation
• Accounting
• Word Processing (6 years)
• Microsoft Outlook
• Office Management
• Accounts Receivable
• Balance sheet reconciliation
• Office management
• Cash register
• Microsoft Publisher
• Time Management
• Administrative Experience
• Typing (10+ years)
• Journal Entries
• Excel
• Account Reconciliation
• Accounting Software
• Customer service
• Microsoft Powerpoint
• Supervising Experience
• Writing Skills (8 years)
• Bank Reconciliation
• Organizational Skills (10+ years)
• Quickbooks (9 years)
• Accounts receivable
• Bookkeeping (6 years)
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