Labor Relations Development Specialist
Resume:
Cory Taliaferro
Training Professional
**.**********@*****.***
Nashua, NH 03064
Summary
Skilled labor relations professional with 15 years of experience training and representing a diverse statewide membership, successfully delivering training programs to thousands of employees.
Dedicated to creating informative, applicable and entertaining employee training programs that meet the demands of changing work forces and business climates.
Record of achieving maximum participation with audiences of all sizes.
University graduate with subsequent training in curriculum design, development and delivery
MS Office Suite (Word, Excel, Outlook, PowerPoint, Access) proficient.
Implemented blended and interactive learning approaches that reduced training time and increasing engagement and retention levels.
Learning and Development Specialist
Massachusetts Office of Treasurer and Receiver General/State Retirement Board - Boston, MA
November 2022 to November 2024
Collaborated with subject matter experts to create engaging training materials, including presentations, manuals, and job aids
Developed and delivered comprehensive training programs for new hires, ensuring smooth onboarding process
Implemented a blended learning approach by incorporating online resources, virtual classrooms, and hands-on activities into training programs
Evaluated the success of training programs through post-training assessments and feedback surveys
Designed and implemented interactive e-learning modules to enhance employee knowledge retention
Facilitated classroom-style training sessions for groups of up to 30 participants
Rental Sales Agent
Avis Budget Group - Albany, NY
May 2021 to November 2022
Provided exceptional customer service to clients, assisting with rental inquiries and resolving any issues or concerns
Effectively communicated rental policies, terms, and conditions to customers, ensuring a clear understanding of the rental process
Assisted customers in selecting the appropriate vehicle based on their needs, preferences, and budget constraints
Processed rental agreements efficiently while adhering to company policies and procedures for documentation accuracy
Production Associate
Manpower - Cranston, RI
August 2020 to October 2020
Operated production machinery and equipment to meet daily production targets
Maintained a clean and organized work area, following safety protocols at all times
Followed standard operating procedures (SOPs) for efficient and accurate production processes
Ensured compliance with company policies, procedures, and regulatory requirements during all stages of production
Inventory Auditor
Piedmont Airlines - Albany, NY
December 2018 to December 2019
Duties and responsibilities included managing warehouse inventory; including, but not limited to maintaining correct balances on hand, proper storage of hazardous materials and assuring item shelf life dates.
Labor Relations Specialist
Civil Service Employees Association - Latham, NY
May 2017 to May 2018
•Represented public and private sector union members in:
Contract disputes, disciplinary hearings and disciplinary appeals.
Collective bargaining agreement (contract) negotiations.
•Interfaced with union leaders and management representatives for non-contract items and disputes.
•Coordinated with local union leadership to administer collective bargaining agreements.
•Organized and presented details of tentative agreements for member ratification.
Labor Education Specialist
Civil Service Employees Association - Albany, NY
July 2008 to May 2017
Developed and delivered (in person and on-line) worker rights training for a 250,000 statewide membership labor union on the following topics:
oWorker-to-worker communication, contract negotiation and administration, interrogation representation, disciplinary processes and appeals, and contract grievance resolution.
oPublic speaking, workers’ history, FMLA, ADA and other related topics.
Planned, organized and coordinated region and statewide conferences.
Planned and coordinated and executed curriculum for the association’s leadership development program.
Education
Bachelor of Arts in History
University of Missouri - Columbia, MO
May 2000
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