Talent Acquisition Business Analyst

GEETHA RAMAN

469-***-**** ************@*****.***

LinkedIn: linkedin.com/in/geetha-raman-148370170

Professional Summary

Talent Acquisition Lead with 8+ years of global experience (USA, UK, Canada, and India) in IT recruitment, client relationship management, and customer service. Adept at managing full-cycle recruitment across diverse domains including retail, product development, telecom, and manufacturing. Combines technical recruiting expertise with a strong customer-centric approach to enhance stakeholder satisfaction and hiring outcomes. Skilled in leading global teams, managing delivery for multiple high-volume accounts, and fostering long-term business and candidate relationships. Proven track record in reducing turnaround times, driving process improvements, and exceeding customer satisfaction (CSAT) metrics.

Technical Skills

Technologies / ERP / Analytics

Tools

Operating Systems

Oracle, SAP, Peoplesoft, Workday, Microsoft, Data Analytics (Teradata)

Zoho, Ceipal, Oorwin, MS Office, JIRA, Confluence, Visio

Windows, Unix

Certifications

Diploma in RDBMS

Certified Professional Business Analyst

Certified Scrum Master (Scrum Alliance)

Employment History

Redefined Corp — Talent Acquisition (Recruitment) Lead

USA June 2023 – May 2024

Durus Consulting — Talent Acquisition (Recruitment) Lead

Chennai, India Oct 2021 – Sept 2022

Lorven Technologies — Talent Acquisition (Recruitment) Lead

Chennai, India June 2021 – Sept 2021

ABITS — Talent Acquisition (Recruitment) Lead

Chennai, India July 2018 – Mar 2021

Key Achievements

Awarded Best Employee of the Quarter four times at ABITS (2019–2020)

Recipient of Best Leadership Award – ABITS, 2020

Consistently recognized for high CSAT scores and proactive client issue resolution

Professional Responsibilities

Delivered high-touch service to clients and candidates across global markets (US, UK, Canada, India), ensuring professionalism, empathy, and timely resolution of issues.

Acted as the primary point of contact for all recruitment-related queries and escalations—building trust with both clients and candidates.

Successfully managed end-to-end recruitment: job intake, sourcing, screening, negotiation, and onboarding of interns, freshers, and lateral hires.

Improved customer satisfaction metrics (CSAT) by streamlining communication processes and setting expectations transparently.

Led and coached global recruitment teams to exceed performance KPIs, while promoting a customer-first culture within the department.

Provided training on candidate interaction, stakeholder communication, and escalation handling—enhancing internal service standards.

Developed customized recruitment strategies aligned with business needs, timelines, and budget constraints.

Maintained strong partnerships with business units, HR COEs, and external vendors, ensuring timely and quality delivery.

Managed risk by identifying bottlenecks early and executing effective mitigation strategies.

Coordinated recruitment initiatives, including campus hiring, social media outreach, and internal referral programs.

Handled vendor evaluation and contract negotiations to strengthen the recruitment pipeline and optimize costs.

Created dashboards and performance metrics to monitor team progress and report status to leadership.

Managed global ATS systems (Zoho, Ceipal, Oorwin) and utilized built-in analytics features for performance reporting.

Facilitated seamless onboarding processes by coordinating across HR, IT, and business teams to deliver a personalized experience.

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