Appointment Scheduler Data Entry

Jenita Constantine

832-***-**** ***************@*****.*** Houston, TX

Professional Summary

Experienced and compassionate healthcare administrative professional with over 10 years in patient-facing and support center roles. Adept at navigating complex medical, insurance, and scheduling systems to advocate for patients, resolve issues, and ensure continuity of care. Skilled in multi-system navigation, documentation, and coordination between departments and clinical staff. Proven ability to manage sensitive situations with professionalism, empathy, and attention to detail. Seeking to leverage these skills in a Patient Support Center Representative position.

Core Competencies

Patient Advocacy & Support Services

Appointment Scheduling & Coordination

Call Center & Multi-Line Phone Management

EMR Systems: Epic, Athena, AdvancedMD, eClinicalWorks

Insurance Verification & Prior Authorizations

Documentation & Data Entry (HIPAA Compliant)

Claims, Invoices, Eligibility, Benefits & Appeals

Patient Education & PCP Selection Assistance

Medical Terminology & Records Management

Team Collaboration & Workflow Support

Professional Experience

TrueCare – Vista, CA

Patient Service Representative II — Aug 2024 – Apr 2025

Handled high-volume multi-line calls, routing inquiries, and scheduling appointments for multiple departments.

Assisted patients with selecting or changing Primary Care Providers (PCPs), processing updates in system databases.

Provided accurate and empathetic support while documenting complex medical, legal, and financial interactions.

Collaborated with telehealth nurses and clinicians for urgent matters (e.g., DME coordination, transportation, home health).

Utilized EMR and other systems to resolve service needs, including benefits, authorizations, and eligibility verification.

Mentored new team members and supported daily task management for service continuity.

Datavant – Remote

Health Information Specialist I — Feb 2023 – Aug 2024

Processed and reviewed patient records for release, ensuring HIPAA compliance and accuracy.

Acted as a liaison between patients, providers, and internal departments for sensitive record-related issues.

Maintained precise documentation practices and streamlined issue resolution processes.

CareMetx – Remote

Reimbursement Specialist — Mar 2022 – Feb 2023

Coordinated prior authorizations for treatments and medications to prevent care delays.

Educated patients about insurance coverage and resolved billing issues with empathy and efficiency.

Contributed to interdepartmental efforts to improve overall patient satisfaction.

Memorial Hermann Medical Group – Humble, TX

Patient Access Representative — Apr 2019 – Mar 2022

Verified insurance, processed referrals, and ensured accurate documentation of patient visits.

Delivered high-quality support during intake and discharge processes in a fast-paced clinic environment.

Managed appointment scheduling and communicated delays or follow-ups clearly to patients.

Spring Klein 2920 ER – Spring, TX

Patient Registration Representative — Jul 2018 – Mar 2022

Registered patients by capturing detailed personal and insurance information.

Explained financial responsibilities and assisted with payment options, reducing billing confusion.

Demonstrated excellent customer service through AIDET communication methods.

Education

Associate of Applied Science – Medical Administrative Services

Lone Star College – Tomball, TX

Certificate – Medical Assistant

UEI College – Oceanside, CA

Certifications

Basic Life Support (BLS)

Medical Front Desk Certificate – Lone Star College

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