Customer Service Call Center
Resume:
LYNSEY VAN HARTE
Graphic Designer/ Retail/ Call Center
***********@*******.***
Profile Over 15 years experience working with Graphic Design applications and design techniques. Also over 7 years experience in retail environment, including cash handling experience and strong customer service skills and strong team player. Over 7 years of call center experience with inbound calls, outbound and data entry and basic office functions. Knowledge of Adobe Creative Suite, Microsoft Office programs, Outlook, Leavepro, SalesForce, Genesys, TalkDesk, Frontier, CyberSource, Kickserv, Podium, HeyMarket, Dialpad, Google Docs, Authorize.net, TimeLine, RePay, and Pixi and the ability to troubleshoot basic computer issues. Strong time management and exceptional organizational and project management skills by fulfilling project deadlines.
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Skills Graphic Design
Theory as well as Typography and Digital Photography. Knowledge of all Adobe Creative Suite programs, advanced in Photoshop, Illustrator and Indesign. Photo Editing, Logo Design, T-shirt Design, Layout Design and Print Design. Basic knowledge of Website Design and Flash Design.
Administration
Knowledge of database management, internet commerce, Microsoft Office, Adobe, Outlook, Loss Prevention, Salesforce, Genesys, Ultipro, Talk Desk, Frontier, CyberSource, data entry and Design Applications. Able to assist in any computer related issues and offer basic education on computer applications. Demonstrates an entrepeneurial mindset and approach while working within systems and tight deadlines.
General
Excellent detailed team player attitude while building direct client relations and improving customer service skills. Exceptional organizational and project management skills by fulfilling project deadlines. Great attention to small details and the ability to organize workflow. Basic office management skills. Use of computer, printer, copier. Acute sense of ownership and world-class customer service to the customer to support in individual, team, and corporate sales objectives. Ability to organize workflow and coordinate multiple activities on time within a set budget. Great money handling skills without overages or shortages. Remote work from home experience.
Experience
Boker, USA
Lakewood, CO 11/2024- Present
Customer Service Representative
Assist customers and Dealers regarding product orders via phone and
email. Answer emails in a timely manner regarding order status, parts requests, refunds and repairs, and general questions. Issue refunds and replacements under warranty. Send payment invoices daily to customers and dealers. Create new accounts for customers and dealers for current and future purchases. Troubleshoot basic knife issues and provide self-repair instructions and options. Enter phone orders via TimeLine system and use Repay/authorize.net to process payments and check transaction information. Ensure pricing and quantity are accurate in our system.
Hormann NW Door LLC
Denver, CO 05/2024- 10/2024
Customer Service Representative
Assist customers with requests, orders, product specifications, pricing, and product availability over the phone and in person. Process customer orders and quote requests accurately and in a timely manner. Troubleshoot issues and offer alternative solution. Handle cash transaction and complete deposits. Help customers navigate our website and place orders online. Work with internal departments to meet customer’s needs. Work with customers to resolve product returns, shipping inquiries and order status questions. Use of Frontier to enter and check orders/quotes and CyberSource when collecting payments.
Hunter Douglas
Broomfield, CO 08/2021-05/2024
Consumer Support Specialist
Fast paced environment. Answer inbound calls and emails from consumers regarding their window shadings. Provide and ship replacement parts as needed as well as repair instructions. Assist in warranty claims and finding locations for new purchases for consumers. Use Salesforce and TalkDesk applications to complete and notate each call. Provide Customer Service to each caller regardless of situation.
Reed Group
Westminster, CO 11/2017-08/2021
Customer Service Specialist
Fast paced environment. Answer inbound calls from Employee’s of clients we service. File new Leave of absence claims using Leavepro to ensure employees are able to keep their jobs and return to work in a timely manner. Edit existing leaves with return to work dates, extend leaves and follow state and client specific leave information. Transfer calls to outbound resources as needed per client specifics. Complete intake notes and finish tasks after each call. Provide excellent customer service to all callers whether employees, clients, doctors, and lawyers.
Walmart Stores Inc.
Broomfield, CO 12/2010-11/2017
Cashier/Customer Service/ Freight
Complete all payment transactions at the end of customer shopping experience with the use of cash, check, debit, credit, EBT, or Gift Card. Process credit card bill payments, and assist in stocking of all seasonal and front end freight. Assist in all customer concerns. Assist in Loss Prevention and prove exceptional customer service to any and all customers.
LVDesigns 2008-2018
Freelance Graphic Design
Assist and complete all Graphic Design projects. Use of Adobe Creative Suite programs to complete assignment in a timely manner. Creation of all personal business attire and advertising material. Creation of T-shirts, Logos, Banners, Brochures, Pamphlets, basic website advertising and so much more. Work with client on design elements, pricing and due dates. Create contracts for each project at hand to ensure one hundred percent agreement on all talked about aspects.
Education CollegeAmerica 2008-2009
Associate’s Degree, Graphic Design
Denver, Colorado
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