Customer Service
Resume:
Topanga Skye Stovall
**** ***** **** *******. *** #5204
Henderson, NV 89052
**********.**@*****.***
Objective
Motivated and reliable individual with a proven track record in managing sales, brand advocating, providing top-notch customer service, aiming to contribute my skills and dedication. Thriving in fast-paced environments, excellent at managing front of house operations, while ensuring a warm and welcoming atmosphere. Maintain high standards of presentation, guest interaction, and efficiency, while ensuring a refined and welcoming experience. My passion for customer service drives me to create memorable moments for the guest. I am committed to supporting my team and contributing to the overall success of the establishment.
Job Experience
Thomas Rhett’s Promo Model, Brand Ambassador
iHeartRadio Music Festival, Las Vegas, NV
September 2024
●Represented Thomas Rhett, Modeled in his Immersive Room at iHeart Music Festival, engaging festival-goers and promoting his brand in a lively, high-energy environment.
●Assisted in creating brand awareness through social media engagement, sharing event highlights, and promoting upcoming music releases.
●Collaborated with event staff to distribute promotional materials, including merchandise, enhancing fan experience and brand visibility.
●Actively engaged with fans, creating positive interactions to boost artist recognition and increase fan loyalty during the festival.
Cocktail Server
The Dorsey, Venetian, Las Vegas, NV
August 2019 – February 2020
●Provided personalized beverage service to guests in lounge, table, and VIP sections.
●Memorized detailed cocktail, wine, and spirit menus to upsell premium selections.
●Anticipated guest needs and delivered swift, attentive service.
●Managed multiple tables and high-volume sections with accuracy and poise under pressure.
●Processed transactions efficiently and handled cash, credit, and tip-outs accurately.
●Collaborated closely with bartenders, barbacks, and security to ensure seamless service.
Retail Sales Representative
Athleta, Las Vegas, NV
November 2017 – Present
●Represented the brand with enthusiasm and professionalism, effectively communicating brand values and product benefits to enhance brand perception.
●Operated advanced POS systems to process transactions efficiently and accurately, handling cash, credit, and digital payments while maintaining a high level of customer service in a fast-paced high-end retail environment.
●Executed visual merchandising strategies to maintain appealing and organized store displays, driving customer engagement and sales.
●Drove sales by effectively showcasing and selling athletic wear.
●Delivered exceptional customer service, fostering a welcoming environment for clients.
●Contributed to store goals through strategic merchandising and maintaining high standards of product presentation
Ice Cream Attendant
Cream, Las Vegas, NV
October 2015 – May 2017
●Provided outstanding service in a fast-paced restaurant environment, enhancing customer satisfaction.
●Assisted with local events and promotions, including setup, serving ice cream, and engaging with guests to drive brand awareness and customer loyalty.
●Developed strong product knowledge to assist customers in making informed purchasing decisions
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