Project Manager Relationship Management
Resume:
Maura Gallagher
Project Manager
720-***-**** *********.*****@*****.*** Littleton, CO
Summary Dynamic professional with a proven track record of excelling in strategic planning and problem resolution. Successfully management of multiple projects, ensuring timely delivery and high-quality standards. Adept in motivating teams and enhancing customer satisfaction, while training staff to achieve problem solving and skilled relationship management, consistently exceeding client expectations and driving business success. Possess specialized skills in client relationship management, conflict resolution, and policy advocacy. Excel in communication, teamwork, and adaptability, ensuring smooth operations and effective problem-solving in fast-paced environments. Education Massachusetts College of Liberal Arts
North Adams, MA
1996-2000
Key Skills • Creative problem-solving, with the
ability to address complex challenges
efficiently
• Project Management experience,
ensuring on-time delivery
• Effective relationship management,
cultivating long-term professional
partners
• Skilled in SAP and GIS software for
data analysis and geographic
information systems
• Proficient in Microsoft Office and
Google Suite
• Strategic Planning Skills
• Networking Skills
• Conflict Resolution Skills
Experience New Business Advocate/Project Manager
Q3 Contracting Inc, Denver 2019-present
• Developed and updated project reports to document objectives, schedules, and timelines
• Managed up to 175 new gas and electric installation projects exclusively for Xcel Energy and top 20 Builders in Colorado
• Worked with City Agencies, other utility companies, and subcontractors simultaneously with competing deadlines
• Identified risks associated with each project and developed strategies for mitigating those risks
• Monitor Top 20 Builder’s projects and all onsite activities via regular meetings at and visits to construction sites
• Trained and developed 15 employees through constructive feedback and a focus on long-term career growth
• Delivered empathy and persuasive negotiation talents to promote a memorable customer experience
• Established, enforced, and optimized departmental procedures and goals to optimize team performance and productivity
• Streamlined operations and improved employee focus and productivity by prioritizing tasks
Maura Gallagher
Project Manager
Experience Intake and Scheduling
SCL Health (now Intermoutain Health), Denver 2016-2019
• Updated and maintained databases with current information
• Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to patient care
• Assisted with patient requests and answered questions to improve satisfaction
• Exceeded patient satisfaction by finding creative solutions to problems Administrative Assistant
Centura Health (now Adventist Health), Englewood 2015-2016
• Ensured efficient operation of office equipment such as printers, copiers and fax machines
• Updated contact lists regularly when changes occurred in employee status or contact information
• Managed office supplies inventory and placed orders when necessary
• Conducted research on various topics as requested by Management Customer Service Manager/Project Manager
XO Communications Inc. (now Verizon Wireless) Lone Tree 2006-2013
• Coordinated between various departments to resolve complex problems that required multiple steps or involved multiple teams
• Maintained up-to-date knowledge of company products, services, pricing structures, and promotions
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention
• Ensured prompt resolution of customers’ inquiries via phone, email, or chat support channels.
Leadership Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company standards and procedures. Engaged in problem solving activities with all levels of staff when issues arose. Contributed ideas on ways to improve organizational effectiveness. References Shayla Montano
Senior Operations Coordinator
Xcel Energy
******.*.*******@**********.***
Christopher Major
Manager, New Business Design
Xcel Energy
***********.*.*****@**********.***
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