Product Manager Full-Stack

Anushree Chatterji.

San Francisco Bay Area, CA ********.*********@*****.*** 281-***-**** LinkedIn Profile Experience

Product Manager for Partner Portal - ServiceNow

March 2021 – Nov 2024

- Spearheaded the end-to-end design and UX strategy for the Partner Relationship Management (PRM) platform and Partner Dashboards, integrating third-party APIs, SSO, and OAuth tracking—boosting Partner Ops efficiency by 25% through streamlined workflows.

- Launched a full-stack Solutions and Offerings Marketplace using no-code tools, enabling 250+ partner listings and increasing submission efficiency by 30% within 12 months.

- Defined initial product success metrics in collaboration with business and engineering teams to drive measurable outcomes for PRM features and marketplace adoption.

- Co-developed data-driven tools such as 3C Dashboards and Partner Specializations, reducing partner operation teams support cases by 25% through actionable insights and proactive UX enhancements.

- Streamlined deployment registration UX, improving clarity and navigation, resulting in a 30% reduction in user errors. Conducted user research to align product direction with partner needs, driving backlog prioritization.

- Evangelized product strategy across executive and cross-functional teams by leading vision-alignment sessions and stakeholder demos, accelerating development timelines.

- Implemented data-driven OKRs to enhance partner engagement, driving a 40% increase in partner satisfaction scores through targeted communication strategies and streamlined feedback loops

- Owned the end-to-end product lifecycle including backlog creation, prioritization, development, release, and maintenance.

- Collaborated with business, design, and engineering stakeholders to ensure the product vision and roadmap were delivered on time and aligned with organizational goals.

- Explored the integration of Generative AI and LLM capabilities into the partner experience, defining early-stage user stories, test cases, and success criteria with engineering and UX partners.

- Delivered scalable, compliance-ready solutions for the partner ecosystem with transferable relevance to regulated industries such as healthcare.

- Led the strategic development of product roadmaps, aligning feature areas with business goals and customer needs to drive measurable outcomes.

Product Owner for Biz Tech - Salesforce

March 2020 – Feb 2021

- Led development of Legal Denied Parties and Marketing Cloud lead tools, improving compliance standards and boosting operational efficiency by 30%

- Collaborated with cross-functional teams and 6 external vendors to facilitate the RFE (Request for Evaluation) RFP/RFI process for vendor selection and assessment

- Directed the development of the content management website, Partner Value Exchange, to showcase community and impact initiatives, increasing partner engagement by 40% and driving a 25% rise in content contributions within the first quarter of launch.

- Defined actionable user stories and led UAT initiatives, translating partner and stakeholder feedback into product enhancements that improved adoption and business alignment.

- Acted as a bridge between business stakeholders, engineering teams, QA collaboration and architects to ensure alignment on product requirements and technical feasibility.

- Facilitated cross-functional collaboration between operations and support teams to streamline workflows and improve overall efficiency.

- Mentored junior product managers in product lifecycle management and strategic feature prioritization, fostering a culture of data-driven decision-making and cross-functional alignment to ensure seamless product delivery.

- Bridged communication gaps across teams to drive faster decision-making and ensure successful product delivery. Product Analyst for Partner Ecosystem - Salesforce 2017 – 2020

- Led the end-to-end design and implementation of a full-stack partner onboarding wizard, aligning product vision with user needs and achieving a 50% reduction in support cases and 25% increase in efficiency.

- Built “Swipe,” an integrated partner payment solution that streamlined program fee collection from quote initiation through transaction completion.

- Revamped ecosystem technologies for 5000+ partners—including referral systems and onboarding flows—cutting manual workload from 7 days to hours and increasing partner engagement.

- Mapped and optimized 9+ cross-functional workflows to eliminate inefficiencies, resulting in a 20% productivity gain across IT and Ops teams.

- Drove Agile product delivery by leading ceremonies, maintaining a strategic backlog, and documenting requirements through Epics, user stories, BRDs, process maps, workflows, standard operating procedures using and visual tools like Lucidchart and Miro.

- Conducted user research and persona interviews in collaboration with UX teams to shape next-gen partner experiences, resulting in intuitive mockups and documentation that increased stakeholder alignment and accelerated design adoption. Technical Support Analyst - Salesforce

2014 – 2017

- Supported Salesforce1 CRM across web and mobile phone platforms, resolving omni-channel customer issues and improving global case resolution time by 10% through process improvements and knowledge base enhancements.

- Utilized the knowledge management system to debug support cases and proactively created and updated knowledge base articles to enhance issue resolution for Help Center documentation

- Drove escalation process improvements and proactive root-cause analysis, reducing average case handling time and contributing to increased customer satisfaction across Sales and Service Cloud applications. Engineering Project Manager - Gemalto Inc.

March 2013 – Nov 2013

- Managed product lifecycles for SIM cards from planning to launch, supporting enterprise clients such as Verizon and AT&T.

- Delivered multiple projects using the Waterfall model, ensuring on-time delivery and high-quality outcomes. Education

Master Bachelor Stanford of Continuing of Science Engineering in Computer Studies, in Information A Science, Crash Course University Technology, in Artificial of University Houston, Intelligence Clear of Mumbai, Lake India Certifications

- LUMA Design thinking

Core Competencies

- Product Vision & Backlog Prioritization

- Stakeholder & Cross-Functional Collaboration Change Management

- Data-Driven Decision Making Business Analytics KPI Tracking

- Case management Issue tracking & resolution systems Tools & Technologies

- Product & Project Management:** Smartsheet, GUS

- Design:** Miro, Lucidchart, InVision, Sketch, Figma, Microsoft teams, JIRA, Visio, LUMA Design certified

- Data & Analytics:** Excel, Salesforce, Snowflake

- Communication:** Slack, Zoom, Microsoft Office Suite, Excel, Omni-channel

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