HR Recruiter II

Personal Summary

Experienced & passionate Recruiter with 3.5+ years of successful sourcing, recruiting and interviewing top talent meeting over 80% of time-to-hire metrics. Excellent track record in screening over 400 candidates, achieving over 40% of total company hires with a 90% offer acceptance rate. Well versed in handling and management of sensitive employee documents & reporting metrics. High level of cross-collaboration across the People team to manage culture events and process Employee Benefits information. Over 9 years of intense calendar coordination across multiple departments, time zones and seniority levels (candidate to CEO). With 6+ years of process creation and implementation, a proven master multi-tasked and team player dedicated to growth and development

Skills

Illinois Personal Lines Licensed, DEIB, culture events, talent development, on-boarding, training, organization, data aggregation, administrative assistance, travel coordination, candidate sourcing, recruiting, interviewing, account management, business development, technical recruiting, performing/acting, singing/dancing, expense reports, problem solving, meeting/interview coordination, customer service, contract management, project management Experience

HR Recruiter II (Contract)

T-Mobile (Hybrid) - Telecommunications

February 2024-Present

-High-volume recruiting for multiple Customer Experience Centers nationally

-Hire 2+ hiring classes per month per site, achieving 90% target start dates and 95% offer acceptance rates

-Manage and evolve relationships with Senior Leadership Teams towards hiring efforts

-Improve site metrics including pass rates and NCNS rates

-Source and hire passive candidates utilizing Google, LinkedIn, Indeed etc.

-Build talent pipelines for continual hiring efforts, including through realignment workforce changes

-Collaborate cross-functionally on major process implementation of Paradox AI

-Develop a strong candidate experience from application through start date

-Foster strong relationships with the Care recruiting team and throughout HR within T-Mobile, identifying and championing efforts for process improvement and development

-Cover additional sites to assist the team as business needs require Recruiter

Branch (Remote) - P&C Insurance Tech Startup

August 2021-January 2024

-Screen 400+ candidates over 9 departments

-Hire 150+ candidates, achieving 80% target start dates and 90% offer acceptance rates

-Manage and evolve recruitment of high-volume frontline roles

-Source and hire passive candidates utilizing Google, LinkedIn, Indeed, SquarePeg etc.

-Build talent pipelines across a variety of departments

-Develop strong relationships with hiring managers in Tech, Finance & Accounting, Member Support, Sales, Claims (Auto & Property), Agency, etc

-Lead testing and implementation of new ATS, Ashby (Email templates, Employee Agreements, Offer Documentation, NDA’s, Interview Plans, Job Templates, etc)

-Implement and manage confidential employee and candidate background checks in collaboration with HR and Legal

-Coordinate and schedule 500+ interviews for candidates via Zoom & Google Meet

-Manage candidate travel & expenses when applicable

-Create standardized reports tracking multiple recruitment KPIs and SLAs 630-***-****

******.*.*****@*****.***

Greater Chicago Area, IL

NOREEN PATEL SINGLETON

-Collaborate across the People team on various initiatives (culture events, employee engagement surveys, exit interview data, Employee benefit selections, etc)

-Create & present on new process documentation for Offers/EAs, Background Checks, Referrals, Internal Mobility, etc

-Develop and distribute structured and organized Job Description Library to hiring manager stakeholders

-Develop a deeper understanding of each department to better align sourcing and hiring efforts

-Work closely with Career Frameworks to foster internal talent development

-Display a strong commitment to DEIB with personal development and implementation of strategies including Heritage Month Celebrations & Education, Pride Month & Women’s History Month, Inclusive-hiring initiatives and training, assessment of historical diversity reporting and metrics, etc

-Deliver feedback on candidate experience as it relates to SLAs on feedback, compensation alignment, consistency in communication, skillset requirements, etc

-Obtained IL Personal Lines License

Patient Care Coordinator

HearingLife (Greater Chicago Area, IL) - Audiology Clinics August 2020-August 2021

-Manage daily operations for multiple clinics

-Outreach to patients with direct impact towards clinic sales

-Order clinic supplies

-Maintain current stock of technical hearing instruments

-Create and manage signing of sensitive contracts

-Master complex HIPAA compliant systems to maintain patient records, clinic schedules and KPI metrics

-Attend company led trainings semi-monthly

-Maintain consistent and current HIPAA compliant standards in all clinic duties

-Collaborate on district-wide initiatives

-Train and onboard new PCCs as directed by the Area Director/People Leader

-Execute COVID safety procedures with diligence and extreme attention to detail

-Maintain a long-term and complex filing system of patient and clinic records

-Lead patient on-boarding and intake with personalization and relationship building

-Prepare compliant contract document submissions in a timely manner

-Greet and welcome all patients, current or new, with a friendly and open experience

-Handle cash, credit, check and financing transactions with exact accuracy Technical Recruiter

Talener (Chicago, IL) - Technical Recruiting Agency Feb 2020-April 2020 (COVID)

-Source technical professionals in Chicago, Los Angeles, Boston, New York and San Francisco

-Source technical professionals in all levels of tech stack (Java, Data, UI, Scrum Master, etc.)

-Phone screen candidates daily to ensure experience and culture fit for roles

-Recruit candidates based on client job descriptions and submit candidates for interview

-Nurture relationships with candidates and clients to provide insightful feedback and refine searches

-Maintain, input and update candidate and client information in an ATS

-Keep up to date on regional market changes and news within tech communities

-Collaborate with local and regional teams on niche hiring needs

-Develop new client leads

-Work remotely while maintaining communication and collaboration with the team Office Coordinator

Project44 (Chicago, IL) - Logistics Tech Company

Jun 2019-Feb 2020

-Represent the company as the face at the front desk

-Manage 37 conference room calendars via Outlook

-Greet all incoming guests and candidates and answer all incoming phone calls

-Create and schedule welcome board signage for clients and prospects

-Order catered lunches for weekly leadership meeting and others as requested

-Attend and assist in planning and implementing culture team events

-Manage facilities coordination internally and with the building

-Order and stock weekly snacks

-Put all checks into a ledger and coordinate with Finance on handling of the money

-Compile and submit monthly expenses

-Work closely with Administrative Assistant on various tasks as assigned

-Create and updated spreadsheets for budget tracking, task management and account management

-Maintain multiple vendor contacts and relationships

-Contract negotiation with vendors

-Ad hoc tasks as assigned by the Director of Executive Operations

-Work overtime daily to keep office running smoothly

-Stock snacks and supplies daily

-Basic maintenance of tech equipment (Zoom Room iPads, compatible tvs, etc)

-Execute excellence with Microsoft Office Suite and Sharepoint

-Create and maintain an inventory of supplies in the office

-Provide feedback on candidates to Recruiting team

-Research and price options for office culture improvement

-Update and improve existing office processes

-Manage visitor and candidate check in

-Order tech supplies and software as directed by Systems Administrator Office Manager/Marketing Assistant

Maestro Health (Chicago, IL) - Health & Benefits Solutions Tech Company 2018-2019

-Be the face of the company at the front desk

-Assist in on-boarding new employees and contractors

-Create new hire welcome bags and assist with other on-boarding activities as directed

-Train team members on new policies and procedures

-Handle all communication with the building regarding security, maintenance and janitorial

-Act as Executive Assistant to the CEO with scheduling and administrative needs

-Maintain confidentiality with all Executive requests containing sensitive details

-Manage calendars for the CEO, Exec Team, Marketing Team, and all conference rooms

-Plan and execute cultural events and outings on the internal culture team

-Attend and lead monthly culture team calls and meetings across four offices

-Create organizational processes for storage rooms with active inventory spreadsheets

-Distribution of company mail and sending outgoing packages via FedEx and UPS

-Show discretion with confidential materials in various projects

-Display excellent knowledge of all MS Office Applications and G-Suite Applications

-Lead the packing, shipping and other logistics involved with trade shows and other conferences and events

-Coordinate meetings for internal and external needs, including candidates, clients, and executive board meetings

-Set up video interviews via Zoom when recruiting team was remote

-Order all supplies for the office

-Compile and submit monthly expense reports

-Track budget and find innovative ways to cut costs without cutting quality

-Create opportunities for unity across departments

-Co-project manage the Chicago office expansion from start to finish

-Create content for internal emails sent using Pardot

-Use Wrike to collaborate and manage projects and tasks

-Provide feedback on all candidates to hiring managers

-Assist in ordering promo items

-Research and create presentations for various needs

-Create new processes to streamline tasks and administrative requests such as meeting set up

-Manage multiple large projects while continuing to accomplish daily tasks

-Be a constant team player and open to collaboration opportunities Jr. Executive Assistant

Invenergy/Polsky Holdings (Chicago, IL) - Wind & Renewable Energy/Private Office of CEO 2016-2017

-Act as both a Jr. Executive Assistant and Personal Assistant to the CEO and his family

-Support the CEO and colleagues within the family office

-Demonstrate loyalty and confidentiality on all matters

-Display excellent knowledge of all MS Office Applications and Google Doc functions

-Run all errands for office and family as directed

-Order office supplies and manage inventory

-Work overtime and weekend hours as needed

-Order individual and company lunches for meetings

-Provide general office management

-Plan and execute personal and business related parties and events in large and small scales

-Handled all incoming and outgoing mail (including international)

-Extensive calendar management

-Organize and create various travel itineraries

-Manage filing and scanning of office and personal documents as well as AP

-Process payments for bills, expenses, family-related purchases, etc.

-Collaborate with staff and other employees on many business and personal projects in office and out-of-office

-Researched various topics of interest to the family and present all research in an organized and efficient manner

-Act as liaison between vendors and staff for household and office needs

-Learn and master Photoshop skills

-Track and register all guests/groups with security

-Communicate current and future projects with office to increase collaboration and efficiency

-Manage the full-scale recruiting and hiring for various roles

-Source candidates for specialty positions for the family and office

-Create job descriptions and post to various job boards and niche sites

-Screen resumes and schedule phone interviews

-Schedule and conduct in-person interviews

-Schedule various personal appointments for the family

-Prepare letters and emails on behalf of the family

-Research cost efficiency and work with various budgets Receptionist

Sprout Social (Chicago, IL) - Social Media Management Software 2014-2016

-Greet clients, candidates and visitors to the office

-Professionally answer phone calls using a multi-line phone system and forward them to the appropriate departments

-Act as liaison between dining services for daily lunch orders and the office

-Coordinate all guest lunches

-Distribution of company mail and sending outgoing packages via USPS and UPS

-Assist the Office Manager in maintaining the office spaces

-Assist the Office Manager in keeping the snack rooms/kitchen/coffee bar well stocked

-Assist with booking rooms for meetings and interviews

-Help to coordinate/set up monthly Happy Hours in the office

-Provide admin support to Chicago office as well as remote employees

-Create and maintain new organizational practices for the shared office spaces

-Perform other duties as required or assigned by the Office Manager, Director of Talent, Events Coordinator, or VP of Operations

-Track and register all guests on calendar and security roster

-Serve as the point of contact for building security

-Display consistent knowledge and mastery of MS Office Applications and all Google Doc functions Education

William Rainey Harper College — 2010-2014

President of Theatre Club 2012-13, Vice President of Theatre Club 2011-12

-Student Activities Award of Appreciation for Outstanding Service 2013

-Assisted in leading Theatre Club to co-creating a nationally recognized Dating Violence Awareness video

References

Available upon request.

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