Long-Term Care Nursing Assistant

Mary Wesby

Norfolk, Virginia ***** • 757-***-**** • ******@***.*.**.*** • WWW: Bold Profile

Professional Summary

Driven professional with a proven track record at Old Dominion University Research, adept in time management and complex problem-solving. Excelled in enhancing customer satisfaction and staff development, achieving significant improvements in team performance. Skilled in staff training and adept at fostering productive relationships, demonstrating exceptional leadership and interpersonal abilities.

Skills

• Time Management

• Complex Problem-Solving

• Staff Training and Development

• Staff Management

Work History

Nursing Assistant, 10/2019 to 10/2024

Hospital At Home – Manhattan, NY

Nurse aid in hospital.

• Supported needs of 100+ residents under long-term care.15

• Supported needs of 50+ residents under long-term care. Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.

•

• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

•

Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

•

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

•

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.

•

• Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.

Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.

•

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

•

Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.

•

Manager, 10/2005 to 10/2009

Old Dominion University Research – Norfolk VA

Developed and maintained relationships with customers and suppliers through account development.

•

Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

•

Achieved departmental goals by developing and executing strategic plans and performance metrics.

•

Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

•

Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

•

Reduced operational costs through comprehensive process improvement initiatives and resource management.

•

Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

•

Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

•

Business Development Executive, 08/0203 to 01/2005 Old Dominion University Research – Norfolk, Virginia Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

•

Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

•

Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

•

Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

•

• Reached out to potential customers via telephone, email, and in-person inquiries. Established relationships with key decision-makers within customer's organization to promote growth and retention.

•

• Negotiated and closed long-term agreements with new clients in assigned territory. Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.

•

Performed client research and identified opportunities for account growth, account penetration and market expansion.

•

Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.

•

Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.

•

• Monitored market trends and competitor activities to identify areas of potential opportunity. Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.

•

• Kept meticulous client notes and updated account information in company databases. Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.

•

Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.

•

Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.

•

• Represented company and promoted products at conferences and industry events. Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.

•

Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.

•

Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.

•

Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.

•

• Analyzed performance metrics to identify areas for improvement and implement corrective actions. Coordinated with product development teams to ensure offerings met market demands and client expectations.

•

Fostered culture of innovation, encouraging team members to propose new ideas for products and services.

•

• Implemented CRM tools to better track sales opportunities and customer interactions.

• Diversified revenue streams by exploring and launching into new geographic markets.

• Optimized operational processes for cost savings, analyzing existing procedures and implementing improvements.

• Increased brand visibility with creation and execution of comprehensive digital marketing strategy.

• Participated in trade shows and conferences to network and generate leads. Developed and maintained strategic partnerships to provide added value to clients and increase competitive advantage.

•

Spearheaded development of new product line, leading to significant expansion of market footprint.

•

Enhanced team productivity and efficiency through implementation of strategic project management tools and techniques.

•

Drove revenue growth by identifying and securing new business opportunities in untapped markets.

•

• Secured high-value accounts through persistent and strategic outreach efforts. Negotiated favorable terms in partnership agreements, ensuring long-term profitability and stability.

•

Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.

•

• Built relationships with customers and community to establish long-term business growth.

• Managed accounts to retain existing relationships and grow share of business.

• Achieved sales goals and service targets by cultivating and securing new customer relationships. Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

•

• Organized promotional events and interacted with community to increase sales volume. Resolved problems with high-profile customers to maintain relationships and increase return customer base.

•

Demonstrated products to show potential customers benefits and advantages and encourage purchases.

•

• Implemented systems and procedures to increase sales.

• Enhanced profitability by developing pipelines utilizing marketing and sales strategies. Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

•

• Prepared sales presentations for clients showing success and credibility of products. Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

•

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

•

• Managed revenue models, process flows, operations support and customer engagement strategies.

• Compiled and analyzed data to determine approaches to improve sales and performance.

• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

•

• Communicated product quality and market comparisons by creating sales presentations.

• Developed compelling presentation decks to gain approval for ideas and communicate results. Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

•

Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

•

• Facilitated business by implementing practical networking techniques. Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

•

Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

•

Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

•

• Delivered recommendations to long-term accounts to promote brand awareness to key audience. Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

•

• Drove sales by developing multi-million dollar contract sales. Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

•

Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

•

Collaborated with upper management to implement continuous improvements and exceed team goals.

•

• Conducted market analysis to identify trends and adjust business strategies accordingly.

• Reduced time to market for new products by optimizing development and approval processes. Enhanced internal communications, implementing new intranet platform for more efficient information sharing.

•

Led cross-functional teams to launch marketing campaigns, resulting in increased brand awareness.

•

• Expanded customer base by networking at industry events and leveraging social media platforms.

• Streamlined contract renewal processes to enhance customer retention rates. Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.

•

• Generated new business with marketing initiatives and strategic plans.

• Enhanced team performance by implementing effective training strategies and management techniques.

• Enhanced supervisory and leadership abilities by working closely with supervisor. Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.

•

Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.

•

Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.

•

Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.

•

Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.

•

Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.

•

• Handled day-to-day customer or client questions via telephone or email. Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.

•

• Gained knowledge of company policies, protocols and processes.

• Assisted with onboarding of new employees by providing training and development resources.

• Acted with integrity, honesty, and knowledge to promote culture of company.

• Used company reports to analyze sales, gross profit and inventory activities. Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

•

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

•

Established performance goals for employees and provided feedback on methods for reaching those milestones.

•

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

•

• Identified and communicated customer needs to supply chain capacity and quality teams.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Assisted in organizing and overseeing assignments to drive operational excellence. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

•

• Defined clear targets and objectives and communicated to other team members.

• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Developed detailed plans based on broad guidance and direction.

• Set aggressive targets for employees to drive company success and strengthen motivation.

• Established team priorities, maintained schedules and monitored performance.

• Streamlined and monitored quality programs to alleviate overdue compliance activities. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

•

• Leveraged data and analytics to make informed decisions and drive business improvements. Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

•

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

•

Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

•

Controlled resources and assets for department activities to comply with industry standards and government regulations.

•

• Launched quality assurance practices for each phase of development

• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Described product to customers and accurately explained details and care of merchandise.

• Managed senior-level personnel working in marketing and sales capacities. Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.

•

Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.

•

Classroom Teacher, 12/1999 to 03/2000

Norfolk Public Schools: Chesapeake SECEP – Norfolk, Virginia Established and maintained highly effective relationships with clients and industry partners to drive growth.

•

Communicated directly with customers and partners to build strong business networks and relationships.

•

Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.

•

Delivered presentations at industry conferences, raising company profile and attracting potential clients.

•

Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.

•

Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.

•

• Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.

Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.

•

Increased client base by identifying and pursuing new business opportunities through market research and networking.

•

Built strong relationships with clients, leading to increased customer satisfaction and repeat business.

•

Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.

•

Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.

•

Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.

•

Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.

•

• Negotiated client contracts and agreements to cultivate profitable business transactions. Generated revenue growth by developing and executing targeted sales strategies to expand market share.

•

Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.

•

Enhanced data-driven decision-making, implementing advanced analytics tools across business units.

•

Built strong relationships with clients, leading to increased customer satisfaction and repeat business.

•

Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.

•

Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.

•

Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.

•

Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.

•

Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.

•

Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.

•

Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.

•

Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.

•

Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.

•

Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.

•

• Administered quizzes and tests to assess student understanding of material. Served as a team leader for grade-level initiatives, coordinating efforts among faculty members to achieve shared goals related to curriculum and instruction improvement.

•

Mentored new teachers entering the profession and provided constructive feedback on their teaching methods, promoting growth within the school community.

•

Championed inclusionary practices within the classroom setting by accommodating diverse needs of students with special education plans or language barriers, enabling them to succeed alongside peers in mainstream classrooms.

•

Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.

•

Participated in professional development workshops to stay current with educational best practices.

•

• Created and developed lesson plans to meet students' academic needs. Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

•

• Shifted between formal and informal methods of teaching to keep students engaged. Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

•

Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

•

Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

•

• Helped students explore concepts with engaging, learning-focused activities.

• Developed and implemented classroom routines to address varying student needs. Participated in department meetings to provide input to colleagues about student achievement and improvement.

•

Implemented reading and writing workshops to increase student literacy and support school reading programs.

•

• Scheduled conferences with parents to discuss students' progress and classroom behavior. Designed detailed learning plans for struggling students based on test, homework and assignment records.

•

• Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.

• Fostered student curiosity and interest through creative hands-on activities.

• Created lessons and online testing materials to facilitate remote learning.

• Prepared quizzes, tests and examinations to gauge how well students were learning.

• Boosted cultural awareness by incorporating children's literature from world cultures.

• Increased educational expertise and knowledge by participating in instructor-oriented workshops.

• Improved students' analytical skills by introducing state-of-the-art computer program technologies. Evaluated students' understanding of course material through examinations and in-depth essay writing.

•

• Adapted teaching methods and materials to meet students' varying needs. Education

Bachelor of Science: Business Administration, 12/2021 Metropolitan College of New York - Manhattan, NY

Bachelor of Science: Human Services, 01/2010

Old Dominion Global University - Norfolk, VA

Contact this candidate