Project Manager Senior

Ronald North PMP

**** ******** ****** ******, ** 76244 — 817-***-**** — ********@*******.***

Program/Project Manager

Highly accomplished executive and visionary with a dedicated 18 year career directing the design of advanced technology solutions, IT operations, solution and implementation / delivery while providing a documented 15% growth rate to client’s core business.

Change agent with strong innovation, transformation and turnaround leadership.

Practiced in leading highly visible programs and projects using proven methodologies (AGILE, RUP, Waterfall, ITIL, SDLC) to ensure consistency, quality, risk/change management and a high level of internal/external customer satisfaction.

Strategic analyst, planner and problem solver with keen negotiation and communication skills

Core Competencies

Building and aligning technology investments with business strategies to enable competitive organizational growth

Defining and leading the integration and migration of systems, teams, and infrastructure for mergers & acquisitions

Experience in full Infrastructure Technology Outsourcing (ITO)

Managing and reporting project status, risks and time lines via MS Project (server and desktop), Access, and Visio

Driving standards design, process redesign, change management and continuous improvement strategies

Establishing and managing high performance and motivated teams sharing common vision and goals

Extensive troubleshooting, governance, and financial management experience

Responsible for Managing the defect backlog for multiple clients using Rally, TFS, or JIRA tools suite

Professional Experience

Senior Project Manager @ Citigroup (11/2016- Present)

Challenge: Fulfill Citi IT and Infrastructure needs to Cit’s lines of business, on time and within allotted budget

Success & Achievements

Using Waterfall Methodology, responsible for delivery of Citi infrastructure which includes test environment setup, server delivery to designated datacenter, application migration, and virtual desktop delivery

Responsible for multiple medium and large projects with budgets ranging from $250,000 to over $1,000,000. Duties include building project schedules, conflict resolution, status meetings and reporting, senior / executive level escalations as needed

Successfully onboarded 3 new Citi offshore partners in Retail Cards line of business. Onboarding includes infrastructure and network setup, connectivity test from third party network back to Citi, associate training, and development of vendor Scorecard and success metrics

Senior Technology Project Manager @ Wells Fargo & Co. (6/2015-11/2016) Remote

Challenge: Manage a Network Engineering Services inflight project (FWAM Extranet) to decommission legacy extranet connections. This will be accomplished by either decommissioning unused connections or proactively deploying new third party extranet connections

Successes & Achievements:

Using TOG methodology, currently managing multiple medium sized projects as part of the perimeter simplification. This includes an Out of band solution, FWAM2 FMM Monitoring module, and legacy hardware/ and software removal from key datacenters.

Responsible for the 330 previously identified extranet connections. Included are 220 Verizon frame connections with the remainder being a combination of AT&T, and various data carries

Required to communicate effectively and interface with a variety of project stakeholders including sponsor, firewall engineers, network engineers, architects, etc. whether in person or virtually.

Very Strong understanding of budget management, resource forecasting, and depreciation. Current projects are all within mandated Wells Fargo guidelines for percent over or under approved funding amount.

Senior Project Manager @ CoreLogic (3/2013-6/2015) Westlake, TX

Challenge: Cultivate, maintain and grow Corelogic’s relationship with key clients in the default and mortgage banking field

Successes & Achievements:

Program manage the delivery of strategic client-related technology programs, typically comprised of parallel projects and covering software development, IT infrastructure, systems installation, business process engineering and an organization's functional capabilities.

Interact with key internal and external stakeholders to set expectations, review objectives and coordinate resources across the individual component projects and across matrixed organizations.

Communicate relevant project/program information to C-level executives and assist in negotiating deviations in plans and adjusting resources based on project requirements.

Currently migrating .Net applications from 3rd party hosted environment to a CoreLogic owned facility

Successfully Managed the largest defect release in over 5 years which included an environment upgrade from 32 to 64 bit and a defect fix which included more than 300 defects for several lines of service across the enterprise

Senior Project Manager @ AIG (5/2012- 3/2013) Fort Worth, TX

Challenge: Manage the Line of Business relationship with IT will driving strategic initiatives

Successes & Achievements:

Using AGILE Methodology, responsible for directing the Infrastructure and technology outsourcing decommission and build out of a new application / proof of concept test and innovation lab. The implementation consists of IBM, Dell, Oracle, and SAN devices with a budget of $1,500,000.00. The test lab will be used to test application functionality, technology evaluation, and fix and deploy production issues. Lab completed 8 weeks ahead of schedule and under budget with the final price of $975,000.00

As the interim Service Manager for Sun Trust, accountable for the Program Management and financial review of 165 virtual server release of the Citrix Server for the upgrade for a more robust Disaster and Business Continuity environment. Responsible for assisting the line of business in prioritizing and managing software and environmental defects

Completed the end to end Data Center and SAN relocation efforts. The SAN project consisted of preparing the RFP, working with the SAN and NAS team on SAN/NAS specification and size, SAN virtualization, attending Vendor demos, selection of Hardware vendor, and overseeing the SAN installation. Project was completed under the approved budget of 1.5 million.

Managed the Disaster Recovery table top exercise for 3 business units and documented the results while providing feedback to senior level leadership per business vertical.

IT Program Manager @ JP MORGAN CHASE (5/2011 - 5/2012) Lewisville, TX

Challenge: Manage the implementation of the Default Servicing application and Implementation of the Quicken Loans Originations and Underwriting platforms

Successes & Achievements:

Managed using SDLC and AGILE methods, the Default Loan Deployment Tool release schedule. The release includes tool upgrades, managing of bug defect fixes, and work flow automation

Accountable for the implementation of the newly acquired Quicken Loans origination and underwriting platforms. The implementation comprised of RFP composition, vendor demos and written recommendations to Senior Management on ease of use, scalability and total cost of ownership.

Accountable for projects related to Article VII of the OCC consent order and wrongful foreclosures. Established process to gather data from several retired systems of record. Ensured an accurate data picture was gathered for and presented to 3rd part vendor for review. Results were then submitted to senior management for review and closure

Senior Project Manager @ WELLS FARGO (5/2010 - 5/ 2011) San Antonio, TX

Challenge: Work on Projects in the TOG, TPS and default work streams which will allow Wells Fargo / Wachovia to minimize losses during the unprecedented and historical rise in foreclosures and short sales.

Successes & Achievements:

Remediated audit findings surrounding ACH transactions and digital signatures from the newly acquired Wachovia Bank

Completed the Phase I roll out of the Dodd- Frank Imitative, making Wachovia/Wells one of the early adopters

Managed the rollout of the Wells Fargo mortgage income calculation tool and the retirement of the Wachovia tool set. This included audit remediation, Fanny Mae approval, and team member training

Business Program Manager @ AMERICAN HOME MORTGAGE SERVICING INC. (9/2009 - 5/2010) Coppell, TX

Challenge: Aid in Establishing a viable Enterprise Program Management Office for an up and coming organization. Oversee multiple programs and largeeprojects using SDLC methodology to manage risk, timelines, budgets and resources. Accountable for the overall success of several strategic initiatives which helped the organization lower the total cost per loan by 10%

Successes & Achievements:

Developed the initial draft of the Account PMO project / program structure, methodology, toll gates, and governance standards which is the foundation of the current EPMO process and work flow

Responsible for the Hardware, Originations, and Application Rationalization Program outsourcing through use of SDLC process whose focus is to show total cost of ownership for the current approved Hardware vendor and the 41 applications considered tier 1 or mission critical. Currently manage 3 Project managers and 3 Business Analyst whose focus is on a complete cost benefit analysis, researching alternatives, scheduling demos when required, and making a recommendation to the affected Business Unit. Current savings to the business have exceeded $1,000,000

Managed the Remedy version 6 implementation. The purpose of Remedy is for tracking of problems and resolution

Completed the data center consolidation, SAN/NAS virtualization, hardware decommissioning, and relocation efforts for all lines of business and vendors to hosting facilities

Responsible for the end to end Disaster Recover exercise for the enterprise including assisting with the definition of tier 1 and tier 2 systems, applications, and business processes. Results and gap analysis was shared with the business leads along with remediation and action plan

M&A Program Manager @ CAPITAL ONE (10/2007- 9/2009) Dallas, TX

Challenge: Define and implement Technology Migration and Integration Strategy in support of acquisition of Chevy Chase Bank and Hibernia Center, which has been adopted as the standard for future mergers & acquisitions.

Oversee multiple simultaneous projects using standard methodologies to manage resources, timelines, budgets, change and risk. Accountable for overall success of each project from business case and design through implementation, testing, support, training and customers sign off. Responsible for authoring the project charters and creation of the project plan. Oversee up to 50 staff through 14 direct reports, and manage $37 million budget.

Successes & Achievements:

Recipient of 2 Circle of Excellence Awards, the 1 time award was granted to external vendor, for outstanding project management and customer service.

Managed the REMEDY tool suite implementation enterprise wide. The tool servers as the primary asset management, and problem ticketing system

Developed high-level plan via SDLC and AGILE that enabled the migration of more than 300 applications from Chevy Chase Bank and Hibernia Center facilities into Capital One enterprise environment, 15% below budget and 6 months ahead of schedule

Accountable for the data center consolidations of the 3 banks including hardware removal and vendor standardization. The 18 month project completed in 12 months with a final cost of 1.5 million dollars.

Delivered the initial Disaster Recovery and Business continuity plan of the newly aligned enterprise. The plan outlined definitions for Tier 1 applications and processes

Global Project Manager AT&T PROFESSIONAL SERVICES (6/2006 - 10/2007) Warrenville, IL

Challenge: Turnaround failing relationships with 3 key accounts for AT&T

Directed all aspects of multiple, simultaneous projects; delivered status reports via MS Project and Project Plan to leadership and customers; single point of contact for resolution of all issues. Modified existing project charters in order to document drastic scope change. Managed 6 regional project managers and 13 engineers, and combined budget of $70 million.

Successes & Achievements:

Granted several Service Awards from AT&T Professional Services, Cardinal Health and Baxter Health, and Microsoft for distinguished service and customer satisfaction. Successfully delivered 90% of projects on-time and under budget.

Resolved key issues with failing technology consolidation and integration program for McGraw Hill. Within 7 months, drove the migration and integration of teams, systems and infrastructure from 11 newly acquired companies into centralized platform across 11 regional Data Centers and 3 enterprise Data Centers.

IT Project Manager @ JP MORGAN CHASE Chicago, IL (6/2005 - 6/2006)

Challenge: Collaborate in creating and implementing strategy to integrate systems, infrastructure and applications during merger between JP Morgan Chase and Bank One.

Liaised between executive leadership and technology teams via project status meetings on resolving issues and implementation of process improvement strategies. Controlled risks and reporting via MS Project and an ongoing risk log. Accountable for overall success of design, consolidation, and quality control projects. Managed teams of up to 15 through 5 direct reports, and budget of $17 million.

Successes & Achievements:

Credited with the validation of the newly combined securities, risk management, asset management and treasury management groups ACH Wires, Equities, Asset management and Account Reconciliation processes. This embodied extensive support with application developers and troubleshooters on various business management and/or vendor issues. Most notably were failed transfers at the application level or failed reconciliations.

Created Disaster Recovery, performance metrics, and Business continuity Plan to ensure optimal uptime of mission-critical applications

Project / Relationship Manager @ BRITISH PETROLEUM Warrenville, IL (5/2004 - 3/2005)

Challenge: Drive to successful rollout of Windows XP across desktop environment throughout the U.S.

Full accountability for leading geographically dispersed team of 40 in building testing environment; testing existing applications; defining solutions for incompatible systems; rolling out of new Windows XP platform; delivering training to users; and resolving all post-migration issues. Managed reporting to senior level executives via MS Project and pre-designed communication plan

Successes & Achievements:

Planned and led all efforts via AGILE methodology, to deploy Windows XP platform at 5 sites throughout Illinois, Ohio and New Jersey with minimal disruption to business operations, eliminating disparate platforms and associated costs.

Oversaw the build out of testing environment to performance of 60 applications via SDLC on new environment. Collaborated with development teams to define workaround solutions and eliminate key issues with incompatible systems.

Project Manager @ DATATEC SYSTEMS Multiple Locations US (12/1997 - 5/2004)

Successes & Achievements:

Accounted for the start of the formalized global PMO group, which was started to serve as a focal point for both Datatec clients and Datatec management and support.

Contributed to positioning Chicago Office to capture “Best Overall Crew and Project Completion” accolade.

Education and Certifications

University of Illinois, Champaign-Urbana, IL (1997)

Project Management Professional – PMP 2001

Contact this candidate