Human Resources Technical Support

Marcy Dehnert 253-***-**** **************@*****.***

Professional Summary

Results-driven Human Resources professional with expertise in HR coordination, employee relations, compliance, and talent acquisition. Adept at streamlining hiring processes, maintaining accurate employee records, and supporting HR policy implementation. Strong skills in project management, cross-functional collaboration, and problem-solving. Experienced in technical support, customer service, and leadership development. Professional Experience

Human Resources Coordinator

Puyallup School District 2022 - Present

• Manage end-to-end hiring processes, ensuring compliance with district policies.

• Create and post job advertisements across internal and external platforms.

• Address candidate and employee inquiries regarding HR policies, benefits, and hiring procedures.

• Facilitate and oversee required testing for employees and job applicants.

• Maintain confidential employee records and ensure data accuracy.

• Support HR policy development and implementation. Apple, Inc.

Various Roles 2015 - 2022

• Hello Experience Associate: Developed and managed internal communications for product releases and feature updates.

• Team Manager Apprentice: Supervised advisor teams, conducted performance evaluations, and provided coaching.

• Technical Support Advisor Tier II: Delivered advanced customer service and troubleshooting for Apple products.

Amazon.com LLC

Various Roles 2012 - 2015

• Digital Specialist / Kindle Advisor / Customer Service Agent Tier II: Provided technical and account support for digital products via phone, email, and chat. Classmates Online, Inc.

Email Marketing Coordinator / Market Research Analyst / Member Care Support 2003 - 2010

• Managed email marketing campaigns, audience segmentation, and content strategy.

• Conducted market research to drive data-informed business decisions.

• Provided customer support and maintained data accuracy for online memberships. Exotic Metals Forming, LLC

Human Resources Assistant 2001 - 2003

• Assisted HR Manager in employee relations, claims management, and internal documentation.

• Coordinated quarterly safety training and company-wide events. Volt Services Group (Microsoft Contractor)

Technical Support Advisor 2000 - 2001

• Provided IT support and troubleshooting for Microsoft customers.

• Maintained high levels of customer satisfaction by resolving technical issues efficiently. Education

• Associate’s Degree, Green River Community College, 2000

• High School Diploma, Auburn Riverside HS, 1997

Certifications & Training

• Supervisor Certificate Program, Green River CC (2002)

• Transportation Coordinator Training, WSDOT (2002)

• Excel & Word Level II, WA Employer’s Group (2002) Key Skills & Competencies

• Talent Acquisition & Onboarding

• HR Policies & Compliance

• Employee & Candidate Relations

• Microsoft Office & HRIS Systems

• Performance Management & Coaching

• Project Management

• Conflict Resolution & Mediation

• Data Management & Confidentiality

• Customer Service & Technical Support

• Process Improvement & Workflow Optimization

Volunteer Experience

Homeowners Association President / Board Member

Kelsey Creek Community 2019 - Present

• Lead board meetings and enforce HOA regulations.

• Oversee vendor selection and contract negotiation.

• Develop long-term community improvement strategies. Seattle Humane Society

Volunteer 2006 - 2012

• Assisted with animal care, adoptions, and community outreach events.

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